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CIOs need to check for “outsourcing bloat.” Many companies in mature, offshore, FTE-based outsourcing environments experience substantial bloat. From our knowledge of our clients’ situations and our research for companies seeking objective data to help them determine the return on […]

Outsourcing vs. insourcing vs. hybrid sourcing? This decision tree will help you find the best fit Learn more

United States Domestic Sourcing Delivery Center Location Tiers Visit the report page

Have you noticed how few service providers have the ability maintain a market leader role when the market changes to favor new technologies, or new service models? It’s very difficult to make this shift, and I’ve seen very few companies […]

Information Services Group (ISG) publishes a quarterly “ISG Outsourcing Index,” which is widely read in the services industry. Q1 2015 wasn’t a pretty picture. The Americas saw a modest 10 percent gain in ACV, and India/South Asia showed strong. But […]

Originally posted on the National Outsourcing Association (NOA) blog Insights from the NOA “Benchmarking” Special Interests Group with Everest Group Benchmarking is a worthwhile endeavour. When conducted properly, the practice will give you a baseline indicator of where your business […]

Analysis can help to assess whether a value-add premium is justified in an outsourcing relationship, as well as to identify potential options to reduce the extra cost More information on pricing

Sole sourcing can deliver multiple benefits, including reduced cost- and time-to-decision, elimination of the need to manage a large portfolio of providers, and likelihood of reaping greater value from a closer relationship with a single services delivery partner. Yet the […]

New GIC set-ups grew across industry verticals while incremental outsourcing demand was sluggish Click here to access the related webinar materials Visit the report page

What could be the implications for global services from President Obama going to India? It’s clear what the United States wants. We want to sell technology and nuclear equipment to India. And the U.S. wants to move India out of […]