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Displaying 161-170 of 184 for "Outsourcing"
The 40-40 Rule of Disruption in Global Services | Sherpas in Blue Shirts
Everest Group research has analyzed the impact that automation will have on the services industry. Our opinion, which we refer to as the 40-40 Rule, is that 40 percent of all outsourcing contracts are ready to be impacted by automation […]
Global Services and Politics | Sherpas in Blue Shirts
It’s a sign of the times. Understandable and predictable. But unfortunate. The Massachusetts Democratic gubernatorial candidate and the media are hammering Republican opponent Charlie Baker for an outsourcing award presented in 2008 to Harvard Pilgrim Health Care and service provider […]
How Big is the Bright Spot in Nordics Global Services? | Sherpas in Blue Shirts
For the past two years, we’ve observed rapid adoption and market growth of outsourcing of global services in the Nordics. This is well-documented and a real bright spot for a number of global services companies. The question is: how long […]
How to Make Your Website Invisible | Sherpas in Blue Shirts
There’s a big move underway, especially among the Indian firms, to rebrand away from outsourcing and BPO. The industry now prefers to use a variety of other terms such as BPM, BPS and managed service. But the immediate impact of […]
Location Strategies and the Inevitability of Change | Sherpas in Blue Shirts
Everest Group’s Eric Simonson, Managing Partner, Research, recently led a panel titled “Location Strategies: Optimising Your Operations in Growth Markets” at the 12 – 15 May SSON Shared Services & Outsourcing Week in Dublin, Ireland. Sarah Burnett, VP, Everest Group, […]
Cloud Places Service Providers on the Horns of a Dilemma | Sherpas in Blue Shirts
The Promised Land of SaaS and cloud models in the services world is clearly visible, but it’s frustratingly difficult for service providers to get there. The new models are the land for service providers’ growth and profits, but providers are […]
Are We About to See a New Wave of Shared Services Activity? | Sherpas in Blue Shirts
We were recently a sponsor at the 18th annual Shared Services & Outsourcing Week conference in Orlando (part of SSON, the leading event for shared services). The significant portion of attendees that are just embarking on shared services for the […]
2013 Global Sourcing Market Activity Mixed Messages | Market Insights™
Over the past five quarters, outsourcing market activity has seen a slow but steady rise, while GIC set-up and expansion activity has been uneven. Visit the report page
After many years of reviewing and thinking through the implications, the Federal Reserve last week issued guidance to banks about the extent of their use of outsourcing. As The Wall Street Journal reported, the Fed raised red flags about state […]
The Three Foundational Elements of Cost Benchmarking | Sherpas in Blue Shirts
In the global services industry, cost benchmarking is a method enterprises use to compare their outsourcing cost competitiveness against those of similar organizations. Yet, in Everest Group’s experience and observations, businesses all too often erroneously view salary benchmarking as indicative […]