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Information Services Group (ISG) publishes a quarterly “ISG Outsourcing Index,” which is widely read in the services industry. Q1 2015 wasn’t a pretty picture. The Americas saw a modest 10 percent gain in ACV, and India/South Asia showed strong. But […]

Originally posted on the National Outsourcing Association (NOA) blog Insights from the NOA “Benchmarking” Special Interests Group with Everest Group Benchmarking is a worthwhile endeavour. When conducted properly, the practice will give you a baseline indicator of where your business […]

Analysis can help to assess whether a value-add premium is justified in an outsourcing relationship, as well as to identify potential options to reduce the extra cost More information on pricing

Sole sourcing can deliver multiple benefits, including reduced cost- and time-to-decision, elimination of the need to manage a large portfolio of providers, and likelihood of reaping greater value from a closer relationship with a single services delivery partner. Yet the […]

New GIC set-ups grew across industry verticals while incremental outsourcing demand was sluggish Click here to access the related webinar materials Visit the report page

What could be the implications for global services from President Obama going to India? It’s clear what the United States wants. We want to sell technology and nuclear equipment to India. And the U.S. wants to move India out of […]

Everest Group research has analyzed the impact that automation will have on the services industry. Our opinion, which we refer to as the 40-40 Rule, is that 40 percent of all outsourcing contracts are ready to be impacted by automation […]

It’s a sign of the times. Understandable and predictable. But unfortunate. The Massachusetts Democratic gubernatorial candidate and the media are hammering Republican opponent Charlie Baker for an outsourcing award presented in 2008 to Harvard Pilgrim Health Care and service provider […]

For the past two years, we’ve observed rapid adoption and market growth of outsourcing of global services in the Nordics. This is well-documented and a real bright spot for a number of global services companies. The question is: how long […]

There’s a big move underway, especially among the Indian firms, to rebrand away from outsourcing and BPO. The industry now prefers to use a variety of other terms such as BPM, BPS and managed service. But the immediate impact of […]