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Displaying 121-130 of 184 for "Outsourcing"
An Unnecessary Defense of “Indian IT” | Blog
The recent headline, Indian IT Firms Set to Slash 3 Million Jobs by 2022 Due to Automation, grabbed attention. But our analysis shows this is nothing more than a catchy title. To learn about the other side of the picture […]
Service Provider Portfolio Strategies: Less Is More in the Next Normal | Blog
Historically, large buyers of outsourcing services, i.e., Fortune 500 firms, outsourced their mid- and back-office functions to a single service provider. In the late 1990s, when BP outsourced its business processes to PWC, it was the largest F&A contract in […]
Aligning SLAs with Business Objectives – Four Pitfalls to Avoid | Blog
Service-level agreements (SLAs) today should be established to ensure that service provider performance aligns not only with mutually agreed-upon terms but with clear benchmarks and service levels that match a company’s business goals. These days, agility and flexibility are central […]
Managing Risk in Services Sourcing | Virtual Roundtable
90-minute virtual roundtable on Wednesday, June 10, 2020, 11:00 a.m. – 12:30 p.m. ET Request to Attend The COVID-19 crisis has forced organizations to reevaluate risks across locations and the supply base. Do you know where to start? In this […]
The Global Business Services (GBS) industry in South Africa experienced about a 25 percent Compound Annual Growth Rate (CAGR) from 2015 through 2019 – that’s three times the global average. Business process services, especially for English language voice-based delivery, has […]
HCL Acquires IBM Products – Desperation or Aspiration? | Sherpas in Blue Shirts
On December 6, 2018, HCL announced it had acquired seven IBM products across security, commerce, and marketing for a record US$1.8 billion. To provide a financial context to this acquisition: HCL, India’s third largest IT services provider, invested about 22 […]
SIG Global Executive Summit 2018 — October 15-18 | Event
Chief Research Guru Michel Janssen will be speaking at the 2018 SIG Global Executive Summit held in Rancho Mirage, California on October 15-18. On October 17, Michel will host a session titled “The Robots are Coming: Sourcing Implications on Pricing, […]
The CX in CCO has Evolved – How are Pinnacle Enterprises™ Doing it? | Sherpas in Blue Shirts
There’s no shortage of market discussion around a wide range of customer experience (CX) opportunities and challenges. It’s what everyone in your organization, from IT, to HR, to actual customer care, are talking about. But while ideas about what you […]
Marketing Services: You Can’t Outsource Creativity…Can You? | Sherpas in Blue Shirts
At the Procurecon Indirect conference in Copenhagen a couple of weeks ago, three senior procurement people from different corporations approached me with their woes about the lack of control and the high levels of procurement indiscipline their marketing departments exhibit. […]
Dark Clouds Gathering for Indian Service Providers | Sherpas in Blue Shirts
The effort around reforming H1B work visas in the global services industry has been dangling for years, entrenched in a political battle in Congress. But there’s movement again, and dark clouds are gathering on the horizon, signaling a coming storm. […]