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Displaying 131-140 of 184 for "Outsourcing"
Sourcing Professionals Have a Tough Job | Sherpas in Blue Shirts
If you are a sourcing professional, you have our deepest respect, because now, more than ever, your job is a tough one. The sourcing industry is changing fast, disrupted by emerging technologies, shifting talent requirements and evolving service provider capabilities. […]
CX and the Philippines: An Evolving Value Proposition | Sherpas in Blue Shirts
For the last several years, the Philippines’ value proposition as the leading contact center delivery location has been availability of a large workforce with good language skills and high empathy, at very competitive costs. But to remain the top contact […]
Pharma Service Providers’ Role in Tempering Pricing Wars | Sherpas in Blue Shirts
Shortly after the U.S. Food & Drug Administration (FDA) approved Novartis’ CAR T-cell drug, Kymriah – which is used for pediatric B-cell Acute Lymphoblastic Leukemia – last month, Novartis announced its price…a whopping $475,000 per patient. This is certainly not […]
What the Global Services Industry Can Learn from 17th Century Firefighters | Sherpas in Blue Shirts
A couple of weeks ago, several of us from Everest Group hosted a roundtable for sourcing executives in the U.K. The event was held in London’s Moorgate area – Moorgate is the name of the northernmost gate in the old […]
The Wide-Ranging Impacts of a Single Payer Healthcare System | Sherpas in Blue Shirts
On June 1, 2017, the California state senate passed the “Healthy California Act (HCA.)” The bill (SB 562), which is now in the state assembly for further action, aims to replace all private/government insurance plans in the state with a […]
In Digital, What was Context Now Becomes Core | Sherpas in Blue Shirts
I don’t know about your company’s situation; but having looked at literally hundreds of outsourcing contracts, I see that they all have something in common. The original intent was a one-time shift to transform and improve an operational aspect. Unfortunately, […]
Capital Markets BPO: Provider Selection Pricing Considerations | Sherpas in Blue Shirts
Capital markets BPO (Business Process Outsourcing) is one of the fastest growing industry-specific verticals within the BFSI segment, with a market size of over $2 billion in 2016. Investment banking is the largest line of business within the capital markets […]
Recently, an official from the Trump administration accused Indian IT providers of abusing the H-1B visa process by “flooding” the lottery system with applications, giving them an unfair lottery draw advantage. The statement again spotlighted the issue of importing foreign […]
Which Way are the Winds of Change Blowing in the Global Services Industry? | Sherpas in Blue Shirts
2016 will unquestionably be recorded in the history books as one of the most turbulent years in modern times. Geopolitical, socio-economic, and technological volatility hit global service providers and enterprises alike particularly hard, leaving them in a state of uncertainty […]
Everest Group Warns ‘Wait and See’ Won’t Cut It in New World Disorder | Press Release
Everest Group and other global services experts convene to discuss challenges of managing in uncertain times Washington is a fitting if not symbolic location for Everest Group’s next On Point Summit – “New World [Dis]Order: Managing in Turbulent Markets.” Everest […]