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Everest Group’s Robert Joslin, Partner, is proud to be the event moderator at CORE’s Outsourcing Governance Discussion Forum in Toronto, Ontario. The breakfast discussion forum will focus on the successes and challenges of implementing Governance Structure, bringing together expert presenters […]

As outsourcing increases in response to economic pressure, geopolitical shifts, and talent challenges, many enterprises are left struggling to manage what remains in-house. With governance responsibility shifting from delivery to oversight, retained teams often lack the resources needed to deliver […]

As hospitals, health systems, and payers grapple with rising operational costs, persistent workforce shortages, and the urgent demand for better patient outcomes, the healthcare industry stands at a critical juncture. Enter agentic AI: a rapidly evolving solution that goes beyond […]

After nearly a three-year decline, the IT and BPO outsourcing industries were expected to rebound in 2025. However, macroeconomic headwinds – including shifts in cross-border cost structures – continue to create challenges, while the rapid adoption of AI is fundamentally […]

Managing General Agents (MGAs) are expanding rapidly as carriers’ delegate underwriting and distribution to agile, tech-forward partners. Their asset-light model lets them penetrate niche and hard-to-place risks, but it also creates distinct operational needs: large MGAs wrestle with data integration […]

Life sciences enterprises are under increasing pressure to accelerate innovation, optimize costs, and embrace emerging technologies like AI. These priorities are reshaping how and where organizations source capabilities, prompting a fresh look at the roles of Global Capability Centers (GCCs) […]

Most Global Capability Centers (GCCs) / Global Business Services (GBS) organizations find themselves facing a familiar yet increasingly complex question: Should we deliver services in-house, outsource to providers, or embrace a hybrid model?  With service delivery now a key contributor […]

Between 2022-2023, the Information Technology (IT)-BP industry experienced an unprecedented surge in deal activity.   Enterprises sought to accelerate transformation across both value creation and cost optimization. The market was buzzing with large deals and, occasionally, mega deals, signaling a period […]

Join us as we reveal findings from the annual “Mapping the Next: Key Priorities for 2025” study, offering an inside look into the top concerns, expectations, and goals of industry leaders for the coming year. This session will spotlight leaders’ […]

In the current evolving technology landscape, generative AI (gen AI) has been leveraged as a transformative force, promising opportunities for innovation and efficiency, in most of the contemporary IT and BPO services deals.   Proposing gen AI in the solution is […]