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Managing General Agents (MGAs) are expanding rapidly as carriers’ delegate underwriting and distribution to agile, tech-forward partners. Their asset-light model lets them penetrate niche and hard-to-place risks, but it also creates distinct operational needs: large MGAs wrestle with data integration […]
Life sciences enterprises are under increasing pressure to accelerate innovation, optimize costs, and embrace emerging technologies like AI. These priorities are reshaping how and where organizations source capabilities, prompting a fresh look at the roles of Global Capability Centers (GCCs) […]
Navigating the Resourcing Dilemma: In-house, Outsource, or Hybrid? | Blog
Most Global Capability Centers (GCCs) / Global Business Services (GBS) organizations find themselves facing a familiar yet increasingly complex question: Should we deliver services in-house, outsource to providers, or embrace a hybrid model? With service delivery now a key contributor […]
From Mega Deals to Micro Wins: The Changing Face of IT-BP Deals | Blog
Between 2022-2023, the Information Technology (IT)-BP industry experienced an unprecedented surge in deal activity. Enterprises sought to accelerate transformation across both value creation and cost optimization. The market was buzzing with large deals and, occasionally, mega deals, signaling a period […]
Mapping the Next: Key Priorities for 2025 | Webinar
Join us as we reveal findings from the annual “Mapping the Next: Key Priorities for 2025” study, offering an inside look into the top concerns, expectations, and goals of industry leaders for the coming year. This session will spotlight leaders’ […]
The Contractual Cornerstone of Generative AI’s Success in ITO and BPO Deals | Blog
In the current evolving technology landscape, generative AI (gen AI) has been leveraged as a transformative force, promising opportunities for innovation and efficiency, in most of the contemporary IT and BPO services deals. Proposing gen AI in the solution is […]
Unlocking the Value of Third-party Risk Management | Blog
Organizations are increasingly relying on third parties for various functions to cut costs and leverage external expertise, which can introduce significant security risks. This blog explores how effective third-party risk management (TPRM) is crucial for identifying, analyzing, and controlling these […]
Winning Commercial and Solution Sizing Approaches in Technology Sourcing Deals | Webinar
The economic environment is currently uncertain due to concerns around inflation and geopolitical instability in parts of the world. As a result, enterprises are pushing service providers to deliver more while keeping costs static or even lowering them. Providers can […]
From Auditors to Providers: Big Four’s Journey into FAO Services | Blog
The Big Four accounting firms have been steadily expanding their service horizons, casting a wider net in the managed services market in pursuit of growth and diversification. Leveraging their deep-rooted understanding of global organizations’ financial and operational intricacies, the Big […]
Enterprises are increasingly focusing on transforming supplier management activities through digital adoption to improve efficiency and relationships. However, the supplier management technology landscape is complex. Technology providers have varying capabilities and focus areas within the supplier management space, making it […]