Business Process Services (BPS)

Our fact-based data and insights analyze and assess market trends and topical issues, service provider capabilities, and solution characteristics across specific Business Process Outsourcing (BPO) landscapes

Business Process Services, BPS and BPO from Everest Group

Our Business Process Services Coverage

Covering all major functions in business process outsourcing (BPO), we offer a unique depth and breadth of coverage and analysis. The impact of analytics, automation, and changing technology models are critical for capturing more value from business process services

Download our Complimentary Viewpoint | Unblocking Blockchain Adoption – A Prioritization Framework for Business Processes

Blockchain is rapidly emerging as a disruptive technology in domains much beyond its original area of application. This paper lays out a prioritization framework that is intended to assist enterprises as they navigate the tricky terrain of blockchain in business processes.

From our published reports to custom decision support, we are able to support our clients in the manner which meets their needs. Explore our functional expertise in business process services:

Customer Experience Management (incl. Contact Center)

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Finance & Accounting

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Human Resources

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Industry-Specific Processes

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Working with our clients to help them make better decisions on their strategic global services

Our Philosophy

We work with our clients to help them make better decisions on their strategic global services questions. We do this by providing a 360° view and rigorous, fact-based insight on each market through a combination of data and expertise

Everest Group's unrivaled analysis and our flexible way of serving clients is a powerful differentiator

Our Reputation

Clients tell us that our quality of analysis is unrivaled and our flexible way of serving clients is a powerful differentiator. We have been able to extend this reputation into many services markets such as multi-country payroll, benefits administration, source-to-pay, order-to-cash, and industry-specific processes

The Everest Group Difference

Business Process Services

Rajesh Ranjan


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Common Questions We Help Clients Address

  • What are the major developments and innovations in the market and how do they impact me?
  • What are the opportunities for me to increase my use of global services?
  • How are technologies impacting service delivery and associated benefits?
  • Which locations are best for supporting service delivery?
  • How should I optimize the economic model – resourcing, pricing, etc.?
  • How does my approach compare to those of my peers?

Recent-Research Recent Business Process Services Reports

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Role of Artificial Intelligence (AI) and Cognitive Solutions in Delivering Customer Experience of the Future

Artificial Intelligence (AI) is gaining significant importance in driving end-to-end proces[...]
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The Evolving Customer Experience Management (CXM) Talent Model: The Rise of the Super Agent

The shift in the CXM industry from arbitrage-first play to digital-first play has been well evidenced. Incre[...]
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Blockchain: Is It the Silver Bullet?

Banking process are complex and inefficient, resulting in the lose-lose proposition of high costs for banks and poor service for customers. There are many causes f[...]
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Reimagining Talent Acquisition in a Digital-First Era

The global Talent Acquisition (TA) industry is undergoing a tremendous change, driven by an influx of tools and technologies built on the emerging[...]
See Report