Business Process Services (BPS)

Our fact-based data and insights analyze and assess market trends and topical issues, service provider capabilities, and solution characteristics across specific Business Process Outsourcing (BPO) landscapes

Business Process Services, BPS and BPO from Everest Group

Our Business Process Services Coverage

Covering all major functions in business process outsourcing (BPO), we offer a unique depth and breadth of coverage and analysis. The impact of analytics, automation, and changing technology models are critical for capturing more value from business process services

Download our Complimentary Viewpoint | Pushing the Dial on Business Process Automation

This report answers many questions regarding Service Delivery Automation (SDA), including: where to begin? How to choose the automation solution? How to deploy? How to scale and move up the business value chain by automating higher level processes?

From our published reports to custom decision support, we are able to support our clients in the manner which meets their needs. Explore our functional expertise in business process services:

Contact Center

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Finance & Accounting

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Human Resources

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Industry-Specific Processes

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Working with our clients to help them make better decisions on their strategic global services

Our Philosophy

We work with our clients to help them make better decisions on their strategic global services questions. We do this by providing a 360° view and rigorous, fact-based insight on each market through a combination of data and expertise

Everest Group's unrivaled analysis and our flexible way of serving clients is a powerful differentiator

Our Reputation

Clients tell us that our quality of analysis is unrivaled and our flexible way of serving clients is a powerful differentiator. We have been able to extend this reputation into many services markets such as multi-country payroll, benefits administration, source-to-pay, order-to-cash, and industry-specific processes

The Everest Group Difference

Business Process Services

Rajesh Ranjan


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Common Questions We Help Clients Address

  • What are the major developments and innovations in the market and how do they impact me?
  • What are the opportunities for me to increase my use of global services?
  • How are technologies impacting service delivery and associated benefits?
  • Which locations are best for supporting service delivery?
  • How should I optimize the economic model – resourcing, pricing, etc.?
  • How does my approach compare to those of my peers?

Recent-Research Recent Business Process Services Reports

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Webinar Deck: The Philippines is Pivoting to Deliver Customer Experience of the Future

In the digital era, enterprises are expecting contact centers to drive strategic initiatives that deliver positiv[...]
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The Business Case for RPA and Chatbots in Contact Centers

Digital transformation of customer experience has become one of the main strategic objectives of enterprises today. As a result, the Contact C[...]
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Digital Technologies: The Next Frontier in Talent Acquisition

The global services industry is undergoing a tremendous change from a receding arbitrage-first to a fast-growing digital-first model. The [...]
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Healthcare Payer BPO – Service Provider Landscape with Services PEAK Matrix™ Assessment 2018

After a year of new administration taking control of the Oval office, the healthcare payer market conti[...]
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