Business Process Services (BPS)

Our fact-based data and insights analyze and assess market trends and topical issues, service provider capabilities, and solution characteristics across specific Business Process Outsourcing (BPO) landscapes

Business Process Services, BPS and BPO from Everest Group

Our Business Process Services Coverage

Covering all major functions in BPS and BPO, we offer a unique depth and breadth of analysis to help you capture value from the impacts of analytics, digital transformation, and changing technology models 

Download our Complimentary Viewpoint | Unblocking Blockchain Adoption – A Prioritization Framework for Business Processes

Blockchain is rapidly emerging as a disruptive technology in domains much beyond its original area of application. This paper lays out a prioritization framework that is intended to assist enterprises as they navigate the tricky terrain of blockchain in business processes.

From our published reports to custom decision support, we are able to support our clients in the manner which meets their needs. Explore our functional expertise in business process services:

Customer Experience Management (incl. Contact Center)

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Finance & Accounting

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Human Resources

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Industry-Specific Processes

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Our Philosophy

We work with our clients to help them make better decisions on their strategic global services questions. We do this by providing a 360° view and rigorous, fact-based insight on each market through a combination of data and expertise

Our Reputation

Clients tell us that our quality of analysis is unrivaled and our flexible way of serving clients is a powerful differentiator. We have been able to extend this reputation into many services markets such as multi-country payroll, benefits administration, source-to-pay, order-to-cash, and industry-specific processes

The Everest Group Difference

Business Process Services

Rajesh Ranjan


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Common Questions We Help Clients Address

  • What are the major developments and innovations in the market and how do they impact me?
  • What are the opportunities for me to increase my use of global services?
  • How are technologies impacting service delivery and associated benefits?
  • Which locations are best for supporting service delivery?
  • How should I optimize the economic model – resourcing, pricing, etc.?
  • How does my approach compare to those of my peers?

Recent research from Everest Group Recent Business Process Services Reports

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Know Your Customer-Anti Money Laundering (KYC-AML) BPO – Service Provider Profile Compendium 2019

The KYC-AML BPO service provider profile compendium provides accurate, comprehensive, and fact-based[...]
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Conversing with AI – Intelligent Virtual Agents (IVA) Market Report 2019

Intelligent Virtual Agents (IVAs) are Artificial Intelligence (AI) powered conversational bots that have potential to offer h[...]
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Webinar Deck: Effectively Leveraging Outsourcing Relationships to Drive Better Customer Experience

On November 15, Everest Group hosted a 60-minute webinar titled, Are You Effectively Leveraging Prov[...]
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Understanding Strategic Sourcing and its David and Goliath Landscape

During 2016-2017, the global strategic sourcing BPO market grew at a CAGR of 12-17% to reach approximately US$1 billion. The growth[...]
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