Business Process Services (BPS)

Our fact-based data and insights analyze and assess market trends and topical issues, service provider capabilities, and solution characteristics across specific Business Process Outsourcing (BPO) landscapes

Business Process Services, BPS and BPO from Everest Group

Our Business Process Services Coverage

Covering all major functions in business process services, we offer a unique depth and breadth of coverage and analysis. The impact of analytics, digital transformation, and changing technology models are critical for capturing more value from BPS and BPO

Download our Complimentary Viewpoint | Unblocking Blockchain Adoption – A Prioritization Framework for Business Processes

Blockchain is rapidly emerging as a disruptive technology in domains much beyond its original area of application. This paper lays out a prioritization framework that is intended to assist enterprises as they navigate the tricky terrain of blockchain in business processes.

From our published reports to custom decision support, we are able to support our clients in the manner which meets their needs. Explore our functional expertise in business process services:

Customer Experience Management (incl. Contact Center)

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Finance & Accounting

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Human Resources

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Procurement

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Industry-Specific Processes

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Working with our clients to help them make better decisions on their strategic global services

Our Philosophy

We work with our clients to help them make better decisions on their strategic global services questions. We do this by providing a 360° view and rigorous, fact-based insight on each market through a combination of data and expertise

Everest Group's unrivaled analysis and our flexible way of serving clients is a powerful differentiator

Our Reputation

Clients tell us that our quality of analysis is unrivaled and our flexible way of serving clients is a powerful differentiator. We have been able to extend this reputation into many services markets such as multi-country payroll, benefits administration, source-to-pay, order-to-cash, and industry-specific processes

The Everest Group Difference

Business Process Services

Rajesh Ranjan

Partner

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Common Questions We Help Clients Address

  • What are the major developments and innovations in the market and how do they impact me?
  • What are the opportunities for me to increase my use of global services?
  • How are technologies impacting service delivery and associated benefits?
  • Which locations are best for supporting service delivery?
  • How should I optimize the economic model – resourcing, pricing, etc.?
  • How does my approach compare to those of my peers?

Recent-Research Recent Business Process Services Reports

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Re-imagining Payroll in a Digital-First World

The HR function is being buffeted by change, with powerful economic, demographic, political, and technological trends driving a fundamental shift in the w[...]
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Contact Center Services for the U.S. Market: Location Strategies for the Digital World

The contact center market is evolving rapidly with a shift in focus from customer service to customer experience [...]
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Health & Welfare Benefits Administration Outsourcing – Service Provider Compendium 2018

The Health and Welfare Benefits Administration Outsourcing (H&W BAO) Service Provider Profile Compendium i[...]
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EU GDPR: What Does the Disruption Mean for Your Industry

In April 2016, the European Parliament adopted the European Union General Data Protection Regulation (GDPR, officially EU 2016/679) that came [...]
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