Service Optimization Technologies

Robotic Process Automation (RPA), Cognitive, Analytics, and other technologies are transforming how services are delivered

research and data on Service optimization technologies like RPA, cognitive, automation and more

Service Delivery Automation and More

Organizations are looking for step-change improvements in service delivery to create additional efficiencies, but also to enhance service quality and capabilities. Robotic Process Automation, Cognitive tools, and others are now providing great promise – but what can they truly deliver?

A continuum of types of service delivery automation
Service Optimization Technologies quote
global services reports and research from Everest Group

Published Reports

Our Service Optimization Technology (SOT) offering provides ongoing analysis of the adoption of new automation technologies and profiles of the leading players. Access to reports and our analysts is available as an annual membership



benchmarking services from Everest Group


Our industry-leading analysis can help you benchmark how service delivery economics and performance are impacted by automation and other technologies




Education, Assessments and More

As organizations look to adopt emerging service optimization technologies, we can assist in a range of ways. Need to help educate stakeholders on the art of the possible? Wanting to select the tools or vendors which best fit your needs? Seeking to understand best practices from leading adopters? We can help



Strategy, Execution & Optimization

Everest Group’s consulting practice provides clients with services to achieve major performance breakthroughs in the following key areas:

  • Strategy: Insight to help clients conceive and devise plans that achieve performance breakthroughs
  • Execution: Driving insight to action – with speed to impact and thought to repercussions
  • Optimization: Insight and grit to guide you in unleashing your company’s value


Recent-Research Recent Service Optimization Technology Reports

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Buyer Satisfaction with Robotic Process Automation (RPA) – How Far or Close is Reality from Hype?

Robotic Process Automation (RPA) has the potential to offer key benefits such as improved speed &[...]
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GDPR Compliance – Can Automation Save the Day?

In April 2016, the European Parliament adopted the European Union General Data Protection Regulation (GDPR) – officially EU 2016/679 – which came i[...]
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Robotic Process Automation (RPA) Annual Report 2018 – Creating Business Value in a Digital-First World

Robotic Process Automation (RPA) continues to expand its reach and client base as more enterpri[...]
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Robotic Process Automation (RPA) – Technology Vendor Profile Compendium 2018

Robotic Process Automation (RPA) has the potential to offer key benefits – improved speed & accuracy, enhanced cust[...]
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