Service Optimization Technologies

Robotic Process Automation (RPA), Cognitive, Analytics, and other technologies are transforming how services are delivered

Domain expertise in pricing, locations, GICs and service delivery technologies

Service Delivery Automation and More

Organizations are looking for step-change improvements in service delivery to create additional efficiencies, but also to enhance service quality and capabilities. Robotic Process Automation, Cognitive tools, and others are now providing great promise – but what can they truly deliver?

chart depicting continuum of types of automation
Everest Group's fact-based reports

Published Reports

Our Service Optimization Technology (SOT) subscription offering provides ongoing analysis of the adoption of new automation technologies and profiles of the leading players. Access to reports and our analysts is available as an annual subscription

 

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Everest Group helps you benchmark global services

Benchmarking

Our industry-leading analysis can help you benchmark how service delivery economics and performance are impacted by automation and other technologies

 

 

 

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Education, Assessments and More

As organizations look to adopt emerging service optimization technologies, we can assist in a range of ways. Need to help educate stakeholders on the art of the possible? Wanting to select the tools or vendors which best fit your needs? Seeking to understand best practices from leading adopters? We can help

 

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Strategy, Execution & Optimization

Everest Group’s consulting practice provides clients with services to achieve major performance breakthroughs in the following key areas:

  • Strategy: Insight to help clients conceive and devise plans that achieve performance breakthroughs
  • Execution: Driving insight to action – with speed to impact and thought to repercussions
  • Optimization: Insight and grit to guide you in unleashing your company’s value

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Recent-Research Recent Service Optimization Technology Reports

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RPA Futures

While enterprises leverage RPA to increase enterprise efficiency, a shortage of skills and lack of RPA experience is leading to longer than expected deployment times, and scaling issues.
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Automating Content-Centric Processes with Artificial Intelligence (AI)

Early adopters of Robotic Process Automation (RPA) have been quick to realize benefits; however, as the maturity of their adoptio[...]
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CSC-HPE Merger: Looking Beyond the Obvious

The merger of HPE and CSC marks a huge consolidation at the helm of the global BPS market, creating an entity with substantial scale and diversified portfoli[...]
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Business Process Services Delivery Automation (BPSDA) – State of the Market Report – 2017

The Business Process Services (BPS) market is being buffeted by strong winds of change. Multiple digital e[...]
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