Service Optimization Technologies

Robotic Process Automation (RPA), Cognitive, Analytics, and other technologies
are transforming how services are delivered

research and data on Service optimization technologies like RPA, cognitive, automation and more

Service Delivery Automation and More

Successful process automation deployments have answered the question of whether to automate; the question now is how to scale up and make the most of technology. The challenge is automating while maintaining customer intimacy and employee engagement.

Our Service Optimization Technologies (SOT) research helps organizations address the challenge through an adoption framework, capability maturity models, business case advice, adoption benchmarks, and software selection, all focused on leading-edge Robotic Process Automation (RPA)- and Artificial Intelligence (AI)-based technologies

A continuum of types of service delivery automation
Service Optimization Technologies quote
global services reports and research from Everest Group

Published Reports

Our Service Optimization Technology (SOT) offering provides ongoing analysis of the adoption of new automation technologies and profiles of the leading players. Access to reports and our analysts is available as an annual membership



benchmarking services from Everest Group


Our industry-leading analysis can help you benchmark how service delivery economics and performance are impacted by automation and other technologies




Education, Assessments and More

As organizations look to adopt emerging service optimization technologies, we can assist in a range of ways. Need to help educate stakeholders on the art of the possible? Wanting to select the tools or vendors which best fit your needs? Seeking to understand best practices from leading adopters? We can help



Strategy, Execution & Optimization

Everest Group’s consulting practice provides clients with services to achieve major performance breakthroughs in the following key areas:

  • Strategy: Insight to help clients conceive and devise plans that achieve performance breakthroughs
  • Execution: Driving insight to action – with speed to impact and thought to repercussions
  • Optimization: Insight and grit to guide you in unleashing your company’s value


Recent research from Everest Group Recent Service Optimization Technology Reports

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Intelligent Automation in Life Sciences

An industry traditionally slow to adopt technology is now clamoring to become digital. Stakeholders in the life sciences industry are now asking what technology[...]
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Enterprise Value Chain Automation

While the opportunity to adopt Robotic Process Automation (RPA) has captured the attention of many organizations as they compete in the digital-first world, the pace [...]
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Business-Process-as-a-Service (BPaaS) Adoption Debunked – Current and Future Direction

As the realities of the global business environment change, the Business Process Services (BPS) industry is und[...]
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Robotic Process Automation (RPA) Annual Report 2019 – Laying the Foundation for a Light-touch Organization

Robotic Process Automation (RPA) is a key enabler of enterprise automation. It is rapidly g[...]
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