Service Optimization Technologies

Robotic Process Automation (RPA), Cognitive, Analytics, and other technologies are transforming how services are delivered

Domain expertise in pricing, locations, GICs and service delivery technologies

Service Delivery Automation and More

Organizations are looking for step-change improvements in service delivery to create additional efficiencies, but also to enhance service quality and capabilities. Robotic Process Automation, Cognitive tools, and others are now providing great promise – but what can they truly deliver?

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Everest Group's fact-based reports

Published Reports

Our Service Optimization Technology (SOT) offering provides ongoing analysis of the adoption of new automation technologies and profiles of the leading players. Access to reports and our analysts is available as an annual membership



Everest Group helps you benchmark global services


Our industry-leading analysis can help you benchmark how service delivery economics and performance are impacted by automation and other technologies




Education, Assessments and More

As organizations look to adopt emerging service optimization technologies, we can assist in a range of ways. Need to help educate stakeholders on the art of the possible? Wanting to select the tools or vendors which best fit your needs? Seeking to understand best practices from leading adopters? We can help



Strategy, Execution & Optimization

Everest Group’s consulting practice provides clients with services to achieve major performance breakthroughs in the following key areas:

  • Strategy: Insight to help clients conceive and devise plans that achieve performance breakthroughs
  • Execution: Driving insight to action – with speed to impact and thought to repercussions
  • Optimization: Insight and grit to guide you in unleashing your company’s value


Recent-Research Recent Service Optimization Technology Reports

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Webinar Deck: Unpacking the Evolving RPA Market and Software Offerings: Insights from our RPA PEAK Matrix™ Assessment

The RPA market and technology landscape is rapidly evolving. Here at Everest gro[...]
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Defining Enterprise RPA

Robotic Process Automation (RPA) has quickly risen to the top of mind of senior executives in almost all business ecosystems. It is not all hype – many enterprises have succe[...]
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Webinar Deck: Top 5 RPA Myths Dispelled: Insights from our RPA Pinnacle Model™ Assessment

Robotic Process Automation (RPA) is all the rage these days; however, while adoption continues to accelerate[...]
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Robotic Process Automation (RPA) – Technology Vendor Landscape with Products PEAK Matrix™ Assessment 2018

Robotic Process Automation (RPA) has the potential to offer various key benefits – impro[...]
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