Data & Analytics

We cover all aspects of the analytics solution, spanning all business functions and industries and emphasizing next-generation technologies that enable data-led transformation

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Our Data & Analytics Coverage

Our Data & Analytics research covers the entire spectrum of D&A services and offers insights on the latest developments and disruptions in the industry, including functional and industry-specific details

global services reports and research from Everest Group

Published Reports

We offer unparalleled depth of coverage in our fact-based and easy-to-digest reports on the D&A market. Access to reports and our analysts is available as an annual membership

 

 

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Benchmarking

Our industry-leading analysis can help you benchmark D&A services – D&A adoption and maturity, commercial models and pricing, engagement constructs, global delivery models, service levels and more

 

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Peer Intelligence

Learning from the experiences and approaches of other organizations can help avoid costly mistakes and uncover new opportunities. Our peer intelligence capabilities help you validate and improve your strategies

 

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Location Optimization

Whether you are seeking to set-up a D&A delivery center or evaluate your current service delivery footprint, we provide the data and expertise to help you make an informed investment decision

 

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Market Opportunity Assessment

The global services market is actually a combination of many smaller markets, which vary by function, geography, and industry. Service providers looking for opportunities to grow their business by entering new markets, use our datasets and expertise to provide the fact-based insights to make informed investment decisions

 

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Recent research from Everest Group Recent Reports

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Data & Analytics (D&A) – Service Provider Landscape with Services PEAK Matrix™ Assessment 2019

Data and analytics (D&A) capabilities across the value chain, ranging from storage, computation, [...]
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Webinar Deck: How Enterprises Are Leveraging Data & Analytics to Deliver 2X More Value from Their Shared Services Centers

On May 21, Everest Group held a webinar titled, “How Enterprises Are Leverag[...]
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Customer Experience (CX) Analytics – Service Provider Landscape with Services PEAK Matrix™ Assessment 2019

The contact center outsourcing industry has undergone a transcendental shift. It is no lo[...]
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Healthcare Analytics Services PEAK Matrix™ Assessment with Service Provider Landscape – 2019

The labor arbitrage model is steadily reaching a point where enterprises have to look toward other aven[...]
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