Services Strategy Benchmarking

An integrated view of services scope, locations, costs, sourcing and other factors

price benchmarking

Services Strategy Benchmarking

There are many levers that can be used to optimize the service delivery model – the scope of services, locations, sourcing models, costs, and other factors. Increasingly sophisticated organizations (service providers and enterprises) are seeking ways to refine their services strategy and understand how their current strategy compares to the market to identify opportunities and gaps

Our Solution

Everest Group helps organizations identify opportunities and gaps in the existing services delivery strategy and model. Our approach relies on developing robust peer insights and comparing our client’s model with that of their peers, across a range of dimensions. Although the exact dimensions are calibrated to a client’s specific situation, the most common, along with key questions, address are described below:

chart about services strategy benchmarking

The Everest Group Difference

Case Study

Sakshi Garg, Global Sourcing

We have assisted many of the world’s leading organizations in identifying opportunities to capture more value from global sourcing while better managing risk. Our fact-based analysis and unparalleled insight into global delivery models are a critical input to help you evolve your global services delivery model.

Contact Sakshi

Recent research from Everest Group Recent Reports

View all

Life Sciences Digital Services – Service Provider Landscape with Services PEAK Matrix™ Assessment 2019

The life sciences industry is plagued by issues such as high time-to-market for drugs and hig[...]
See Report

Establishing a Strategic Business Case for Enterprise IT Automation

Current IT automation initiatives often focus on IT cost and productivity, rather than on comprehensive business value creation. Con[...]
See Report

PricePoint™: Q1 2019

PricePoint™ reports identify trends in the pricing of ITO and BPO deals through a comprehensive analysis of key demand-side, supply-side, and macroeconomic factors that impact[...]
See Report

Service Provider Snapshot | Teleperformance

The global services market is highly dynamic and evolving rapidly, a reality that is reflected in the shift in priorities from cost arbitrage to automation.[...]
See Report