Our industry-leading analysis can help you benchmark services – prices for outsourced services, contracts and service levels, global delivery models, and more

Domain expertise in pricing, locations, GICs and service delivery technologies

Why Benchmark?

A simple comparison of your organization’s metrics to others in the market will reveal differences. That is all very well. However, of critical importance is to understand why metrics differ. To this end, our approach drills into the details to understand the “whys,” which enables our clients to use the insight we deliver to take practical action

Price benchmarking

Price Benchmarking

Our industry-leading analysis helps clients benchmark prices and contracts for a wide array of services from contact center service IT to business processes – we utilize our leading analytics and expertise to uncover the drivers for pricing variations





Services strategy benchmarking icon

Services Strategy Benchmarking

Designing a robust strategy for delivering services can be challenging. What is the right mix of sourcing models, locations, technology, and other factors that provide the necessary capabilities while managing risks and complexity? Our holistic expertise across functions, sourcing models, and locations allows us to benchmark services strategies and identify opportunities for optimization and risk reduction



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Strategic Engagement Review™

Although pricing is important, the true value of a global services engagement comes from a well calibrated solution, best-in-class performance measures, equitable contract terms, and robust governance and pricing models. We can help you align all these dimensions, and associated interdependencies, to craft an equitable contractual relationship



Skills portfolio rationalization

Enterprise Portfolio Rationalization

Enterprises typically wrestle with portfolio challenges that may involve multiple providers, locations, applications, resource nomenclatures, pricing models, delivery structures, and underlying contract terms. We can help standardize and rationalize your global services portfolio to plug value leakage and streamline governance




Service Provider Pursuit Support

Enterprises expect a clear and balanced mix of solutions, optimal pricing and equitable contracting when selecting service providers. Everest Group helps service providers clearly articulate all the key elements of a proposal in line with a specific client’s scope and situation



Everest Group's fact-based reports

Published Reports

Our PricePoint™ subscription offering provides ongoing analysis of the changes in pricing and the underlying drivers of movements in the pricing for outsourced services. Access to reports and our analysts is available as an annual subscription




The Everest Group Difference

Pricing Assurance

Abhishek Sharma

Vice President

Contact Abhishek

Recent-Research Recent PricePoint™ Reports

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PricePoint™: Q2 2017

PricePoint reports identify trends in the pricing of ITO and BPO deals through a comprehensive analysis of key demand-side, supply-side, and macroeconomic factors that impact th[...]
See Report

The Curious Case of Infosys and Vishal Sikka

When Vishal Sikka announced his decision to step down from the post of CEO and MD of Infosys on August 18, 2017, it marked the latest link (though likely n[...]
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PricePoint™: Q1 2017 – Points to Consider in the Pricing of Outsourcing Services

PricePoint reports identify trends in the pricing of ITO and BPO deals through a comprehensive analysis of key dema[...]
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Impact of Changes to H-1B Visa Program on Service Provider Margins

The proposed visa reforms and greater scrutiny of H-1B visa applications is impacting IT services firms (especially offshore-heritage[...]
See Report