Our industry-leading analysis can help you benchmark services – prices for
outsourced services, contracts and service levels, global delivery models, and more

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Why Benchmark?

A simple comparison of your organization’s metrics to others in the market will reveal differences. That is all very well. However, it is critical to understand why the metrics differ. To this end, our approach to benchmark data drills into the details to understand the “whys,” which enables our clients to use the insight we deliver to take practical action when benchmarking services

Price Benchmarking

Our industry-leading analysis helps clients benchmark prices and contracts for a wide array of services from contact center service IT to business processes – we utilize our leading analytics and expertise to uncover the drivers for pricing variations





Services Strategy Benchmarking

Designing a robust strategy for delivering services can be challenging. What is the right mix of sourcing models, locations, technology, and other factors that provide the necessary capabilities while managing risks and complexity? Our holistic expertise across functions, sourcing models, and locations allows us to benchmark services strategies and identify opportunities for optimization and risk reduction



Strategic Engagement Review™

Although pricing is important, the true value of a global services engagement comes from a well calibrated solution, best-in-class performance measures, equitable contract terms, and robust governance and pricing models. We can help you align all these dimensions, and associated interdependencies, to craft an equitable contractual relationship



Enterprise Portfolio Rationalization

Enterprises typically wrestle with portfolio challenges that may involve multiple providers, locations, applications, resource nomenclatures, pricing models, delivery structures, and underlying contract terms. We can help standardize and rationalize your global services portfolio to plug value leakage and streamline governance



Service Provider Pursuit Support

Enterprises expect a clear and balanced mix of solutions, optimal pricing and equitable contracting when selecting service providers. Everest Group helps service providers clearly articulate all the key elements of a proposal in line with a specific client’s scope and situation



global services reports and research from Everest Group

Published Reports

Our PricePoint™ offering provides ongoing analysis of the changes in pricing and the underlying drivers of movements in the pricing for outsourced services. Access to reports and our analysts is available as an annual membership




The Everest Group Difference

Pricing Assurance

Abhishek Sharma


Contact Abhishek

Recent research from Everest Group Recent PricePoint™ Reports

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Webinar Deck: Output-Based Pricing in Application Services: Adoption in the As-a-Service Economy

On October 17, Everest Group hosted a webinar titled, "Output-Based Pricing in Application Service[...]
See Report

PricePoint™: Q1 2019

PricePoint™ reports identify trends in the pricing of ITO and BPO deals through a comprehensive analysis of key demand-side, supply-side, and macroeconomic factors that impact[...]
See Report

Output-Based Pricing Models in Application Outsourcing

The selection of an appropriate pricing model is always an area of concern for enterprises that seek to outsource their IT services. Over the las[...]
See Report

Webinar Deck: Outsourcing Pricing: Do You Know What You Don’t Know? (Key Trends Impacting Your Agreements)

On May 9, Everest Group hosted a webinar titled, "Outsourcing Pricing: Do You Know Wha[...]
See Report