Digital Interaction Intelligence (DII) improves operational efficiencies, enhances employee experiences, boosts workforce productivity, and accelerates organizations’ digital transformation journeys. It is a fact-based, technology-driven approach to understanding user interactions, which is gaining traction in various industries across geographies. In response, technology providers are enhancing their product capabilities, features, and functionalities. Enterprises must diligently select the right-fit DII technology providers that suit their needs.
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Digital Interaction Intelligence Products PEAK Matrix® Assessment 2024
What is in this PEAK Matrix® Report
In this report, we examine 19 DII technology providers and position them on Everest Group’s PEAK Matrix® as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings. The report also includes a competitive landscape, market share analysis, technology providers’ key strengths and limitations, and insights into DII advances. It will help enterprises select the right-fit technology provider for their needs and enable providers to benchmark themselves against competition.
Contents:
In this report, we:
- Assess 19 DII technology providers
- Position the providers on the Everest Group’s PEAK Matrix® framework as Leaders, Major Contenders, and Aspirants
- Examine the DII technology provider market landscape
- Analyze key DII technology trends
- Compare providers’ key strengths and limitations
Scope:
All industries and geographies
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What is the PEAK Matrix®?
The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.
