Healthcare Customer Experience Platforms PEAK Matrix® Assessment 2023

Top Healthcare Customer Experience Platforms

Rapid digitization of healthcare and evolving customer expectations are driving the need for personalized customer experiences across pre-care, care, and post-care interactions. To serve this need, healthcare enterprises are leveraging Customer Experience (CX) platforms to enhance patient and member experiences across multiple interaction touchpoints such as sales and marketing, services management, patient administration, care management, and billing and payments.

In this report, we assess 16 healthcare CX platform providers featured on the Healthcare Customer Experience Platforms PEAK Matrix®. The study will enable buyers to choose the best-fit provider based on their sourcing considerations, while providers will be able to benchmark their performance against each other.

DOWNLOAD THE FULL REPORT Healthcare Customer Experience Platforms PEAK Matrix® Assessment 2023

What is in this PEAK Matrix® Report

In this PEAK Matrix® assessment, we:

  • Assess the market trends for healthcare CX platforms
  • Examine enterprise sourcing considerations, along with the strengths and limitations of each provider

Scope:

  • Industry: healthcare
  • Geography: global
  • The assessment is based on Everest Group’s annual RFI process for the calendar year 2022, interactions with leading healthcare CX platform providers, client reference checks, and an ongoing analysis of the healthcare customer experience platforms market

LEARN MORE ABOUT Healthcare Customer Experience Platforms PEAK Matrix® Assessment 2023

Our Thinking

Core Customer Experience Outsourcing Buyer Expectations
Market Insights™

Core Customer Experience Outsourcing Buyer Expectations

GettyImages 1330234595
Blog

Economic Oasis: How Revenue Cycle Management is Emerging as an Investment Beacon

Key Cybersecurity Service Growth Opportunities in the Healthcare and Life Sciences Industry
Market Insights™

Key Cybersecurity Service Growth Opportunities in the Healthcare and Life Sciences Industry

Generative AI Use Cases in Healthcare and Life Sciences Cybersecurity
Market Insights™

Generative AI Use Cases in Healthcare and Life Sciences Cybersecurity

What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

How can we engage?

Please let us know how we can help you on your journey.

Contact Us

"*" indicates required fields

Please review our Privacy Notice and check the box below to consent to the use of Personal Data that you provide.