The contingent workforce is now a critical component of enterprise talent strategies, and Contingent Workforce Management (CWM) providers are taking on a far more strategic role. Rather than serving only as administrators of contingent programs, they are acting as advisors that help organizations design agile, future-ready workforce models. Enterprises across industries, including the expanding mid-market, are increasingly relying on these providers to integrate capabilities such as direct sourcing, service procurement, total talent management, and independent contractor oversight into a unified approach.
AI and automation are accelerating this transformation by bringing intelligence, speed, and foresight into decision-making. Providers are using predictive analytics to anticipate workforce needs, streamline sourcing, and optimize supplier performance while creating more seamless and personalized experiences for both clients and talent. By combining technology with consultative expertise, CWM providers are positioning themselves as indispensable partners in shaping innovative, data-driven workforce ecosystems that deliver long-term value.
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Contingent Workforce Management (CWM) / Managed Service Provider (MSP) and Services Procurement / Statement of Work (SOW) PEAK Matrix® Assessments 2025
This PEAK Matrix® assessment will help key stakeholders – buyers and service/technology providers – understand the MSPs / CWM and service procurement provider landscapes, evaluate providers’ capabilities, and identify the Leaders, Major Contenders, Aspirants, and Star Performers in the market.
Scope
- All industries and geographies
- Over 2,000 CWM/MSP and service procurement deals
- Coverage across 38 MSPs / CWM providers and 22 service procurement providers
Contents
This report explores the MSPs / CWM and service procurement provider landscapes and analyzes the performance of 38 MSPs / CWM providers and 22 service procurement providers, and includes:
- MSPs / CWM provider PEAK Matrix® and Star Performers for 5 classification of providers as Leaders, Major Contenders, and Aspirants based on Everest Group’s proprietary PEAK Matrix® framework
- Service procurement / Statement of work PEAK Matrix® and Star Performers for 2025: classification of providers as Leaders, Major Contenders, and Aspirants based on Everest Group’s proprietary PEAK Matrix® framework
- Everest Group’s analysis of providers: overall CWM/MSP and service procurement capability assessed by evaluating the providers along seven dimensions – market adoption, portfolio mix, value delivered, scope of services offered, innovation and investments, delivery footprint, and vision and strategy
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Contingent Workforce Management (CWM) / Managed Service Provider (MSP) and Services Procurement / Statement of Work (SOW) PEAK Matrix® Assessments 2024
AI and automation are accelerating this transformation by bringing intelligence, speed, and foresight into decision-making. Providers are using predictive analytics to anticipate workforce needs, streamline sourcing, and optimize supplier performance while creating more seamless and personalized experiences for both clients and talent. By combining technology with consultative expertise, CWM providers are positioning themselves as indispensable partners in shaping innovative, data-driven workforce ecosystems that deliver long-term value.
This PEAK Matrix® assessment will help key stakeholders – buyers, service providers, and technology providers – understand the MSPs / CWM and services procurement provider landscapes, evaluate providers’ capabilities, and identify the Leaders, Major Contenders, Aspirants, and Star Performers in the market.
Scope
- All industries and geographies
- Over 2,000 CWM/MSP and services procurement deals
- Coverage across 36 MSPs / CWM providers and 19 services procurement providers
Contents
This report explores the MSPs / CWM and services procurement provider landscapes and analyzes the performance of 36 MSPs / CWM providers and 19 services procurement providers and includes:
- MSPs / CWM provider PEAK Matrix® and Star Performers for 2024: classification of providers as Leaders, Major Contenders, and Aspirants based on Everest Group’s proprietary PEAK Matrix® framework
- Services procurement / SOW PEAK Matrix® and Star Performers for 2024: classification of providers as Leaders, Major Contenders, and Aspirants based on Everest Group’s proprietary PEAK Matrix® framework
- Everest Group’s analysis of providers: overall CWM/MSP and services procurement capability assessed by evaluating the providers along seven dimensions – market adoption, portfolio mix, value delivered, scope of services offered, innovation and investments, delivery footprint, and vision and strategy
READ ON
What is the PEAK Matrix®?
The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.
