ITO 2021: Changes in the Marketplace You Need to Understand | Webinar

Access the on-demand webinar, which was delivered live on Thursday, November 12, 2020.

As the year of the pandemic draws to a close, the only thing all of us can be sure of is that life is not going to be the same in 2021. At the same time, COVID-19 has strengthened our conviction for accelerating technology transformation that can enable greater resilience in the business model. This webinar will help you understand the key drivers that will shape the nature of technology services initiatives in the next year.

In this webinar, we will share insights you can use in developing your IT services strategy including:

  • How to prioritize modernization initiatives
  • How to build the post-pandemic service provider portfolio
  • How to capture the opportunities of the hybrid WFH model

This webinar will answer the following questions:

  • Will the pre-pandemic modernization wave return in 2021?
  • How will the IT delivery model shape up?
  • How should one think of reorganizing the IT services provider portfolio in 2021?
  • What are the key uncertainty factors?

Who should attend?

This session will help the following leaders make key decisions about their IT strategies in 2021:

  • CIOs and senior IT leaders of corporations
  • Senior leaders of strategy, delivery, and sales of service providers
  • Senior leaders of global business services organizations

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The Pandemic Pandemonium – Assessing the Impact of COVID-19 and the Path to Success for Banking and Financial Services (BFS) in the Next Normal
Open Enrollment 2021 Primer: What to Expect and How to Navigate in the Wake of COVID-19
Charting the Skilling Journey to Build the IT Services Talent of Tomorrow: Replacing the Commodity IT Services Role Definitions
Webinar Deck: Impact of COVID-19 Beyond WFH: The Future of Delivery and Locations Strategies


Michel Janssen
Chief Research Officer
Everest Group

Chirajeet (CJ) Sengupta
Information Technology Services

Abhishek Singh
Vice President
Information Technology Services

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