Onshore Global Business Services Centers on the Rise in Europe | Market Insights™
September 21, 2020
onshore global business services centers
onshore global business services centers
Onshore delivery center set-ups rising sharply: Onshore delivery locations include the U.S., England, Western Europe, Australia, and Japan
3 indicators of the increasing preference for onshoring in contact center outsourcing
Drivers of US onshore service delivery
Onshore CCO FTEs nearly doubled in the past five years, growing from 16% in 2008-2010 to 29% in 2011-2012. To some extent, this growth in onshore staffing is driven by an increased focus on value-added services as part of CCO engagements.
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