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Onshoring on the Rise in Contact Center Outsourcing | Market Insights™

CCO 2013 annual report - EGR-2013-1-R-0906b4-I4

Onshore CCO FTEs nearly doubled in the past five years, growing from 16% in 2008-2010 to 29% in 2011-2012. To some extent, this growth in onshore staffing is driven by an increased focus on value-added services as part of CCO engagements.

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