IVAs can act as a unified user interface layer for multiple disparate systems that have distinct backends and enable them to work together
5 reasons for Artificial Intelligence investments across industries
The impact of various levers on the productivity improvement varies by BPO process
Everest Group’s RPA Virtuous Circle
Workplace services automation potential
Aware automation offers significant benefits, but…adoption of aware automation is limited, and IT infrastructure is far from being “invisible”
Superior benefits of aware automation
Aware automation, led by AI, offers superior benefits over traditional approaches in infrastructure services
Aware automation: transforming infrastructure services
How service providers can leverage aware automation to rapidly transform the infrastructure services landscape
Automation driving 30%+ productivity improvements across the IT stack
Sample indexed productivity improvements, 2016-18YTD
Insurer of the future: invisible protection provider