Service Delivery Automation (SDA) adoption can see positive results as quickly as 9-15 months for RDA and RPA and 18-24 months for chatbots
Organizations can leverage analytics and automation to deliver end-to-end workflow orchestration and resolution. As the chatbot learns, the focus will eventually shift from reactive resolution to proactive detection and resolution
The digital workplace construct is leading to an evolution in the enterprise chatbot landscape; future generation chatbots need to have simplistic, intuitive, and user-friendly design and features, and a robust functionality set that can address a wide variety of use cases.
Robotic Process Automation (RPA) and Artificial Intelligence (AI) are often grouped together, but they involve different approaches to solving business problems
In the era of digital disruption, acquiring and retaining customers is a key strategic objective for many organizations; to take full competitive advantage of the opportunity, enterprises need to adopt an omni-channel strategy, which requires a comprehensive strategy and a well-planned approach.