How to Optimize Your Software Spend and Save Money | LinkedIn Live

July 5, 2023

LINKEDIN LIVE

How to Optimize Your Software Spend and Save Money

View the event on LinkedIn, which was delivered live on Wednesday, July 5, 2023.

Spending on software licenses and SaaS-based products constitutes a significant portion of an enterprise’s IT budget 💰. Now more than ever, it is imperative to understand the best practices enterprises can take to optimise ⚖️ their software spend yet maintain functions and user experience.

📢 📢 In this LinkedIn Live, we will discuss how you can start reducing your outflow on software and the prevalence of reusable software licenses. We will share valuable💱 insights and practical strategies to achieve just that, in particular, in the European region.

What questions will the event address?

✅ What are best practices for enterprises of any size and from any industry to optimise their spend on software?
✅ What is reusable software? Is it compliant with the usage law? How can enterprises leverage it to reduce their software spend?
✅ Why is it important to discuss software spend optimisation?

Meet The Presenters

Rahul Gehani

Partner | Everest Group

Udit Maheshwari

Practice Director | Everest Group

Lennart Martens

Head of Sales Europe | PREO Software AG

How Technology Can Help Healthcare Overcome the $30 Billion RCM Spend | LinkedIn Live

June 28, 2023

linkedin live

How Technology Can Help Healthcare Overcome the $30 Billion RCM Spend

View the event on LinkedIn, which was delivered live on Wednesday, June 28, 2023.

🏥 The pandemic left no industry untouched, but healthcare was especially impacted. Healthcare providers were sent into a financial tailspin as elective surgeries were halted, and general expenses increased.

📉 The industry is bouncing back, yet the financial burden continues to escalate due to soaring wage costs and increased efforts to retain talent.

Watch this LinkedIn Live to discover how healthcare providers can rethink their revenue cycle management (RCM) strategies to future-proof their operations, including how technology adoption can significantly improve administrative efficiencies, streamline operations, reduce costs, increase revenue, and reduce dependency on talent.

What questions does the event address?

How is the RCM market evolving, and how is technology becoming an integral part of the overall solutioning?
What sourcing criteria should healthcare providers consider when evaluating their RCM needs?
What are the supply landscape characteristics and their value propositions?

📅 Save the date and join us for an insightful discussion!

Meet The Presenters

Priya Sahni

Practice Director

Everest Group

Ankur Verma

Vice President

Everest Group

Workforce Experts Panel: How to Thrive in Uncertain Times | LinkedIn Live

June 27, 2023

Linkedin live

Workforce Experts Panel: How to Thrive in Uncertain Times

July 18, 2023

8:00 AM PT | 11 AM ET

Everest Group’s Krishna Sai Charan will join a panel discussion and share insights on how cohesive end-to-end talent acquisition services can:

Help enterprises navigate challenges and meet evolving expectations
Facilitate an integrated talent management strategy
Provide organizations with much-needed strategic support in tough times
Use technology to integrate the future of the limitless workforce

Krishna Sai Charan

Practice Director, Everest Group

The Possibilities for Generative AI in Sourcing | LinkedIn Live

June 20, 2023

LINKEDIN LIVE

The Possibilities for Generative AI in Sourcing

View the event on LinkedIn, which was delivered live on Tuesday, June 20, 2023.

The rise of generative AI (GAI), particularly ChatGPT, has captured significant attention, and many companies are actively exploring ways to leverage the transformative technology.

Watch for a free-flowing discussion as we explore the potential benefits, challenges, and considerations of incorporating GAI into the sourcing landscape.

We discuss current and future use cases, best practices, and strategies for effectively leveraging GAI to improve processes such as supplier identification, market research, contract analysis, risk assessment, and more. Sourcing professionals should attend this session to learn how to utilize this fast-evolving technology – and what to watch out for.

What questions did the event answer for the participants?

As a sourcing professional, where are the opportunities to integrate GAI into your processes?
What concerns do you need to watch out for?
Which technology platforms and providers are leading the way?

Meet The Presenters

Amy Fong

Partner

Everest Group

Vignesh K

Vice President

Everest Group

Edmund Zagorin

Founder and Chief Strategy Officer

Arkestro

The Impact of Impact: Effectively Measuring Impact Workers’ Metrics | LinkedIn Live

June 8, 2023

LINKEDIN LIVE

The Impact of Impact: Effectively Measuring Impact Workers’ Metrics

View the event on LinkedIn, which was delivered live on Thursday, June 8, 2023.

Organizations’ methods of tracking performance metrics of impact workers vary across the board. Impact measurement can be a powerful tool to inform program creation, assess effectiveness, and drive decision-making. But when it comes to the measurement of impact workers’ metrics, what is the most effective approach, and how do you use the data for better business outcomes?

In this LinkedIn Live session, we will explore one of the key aspects of impact sourcing – impact measurement – and the need to track metrics effectively for better business case creation.

Watch to learn more about this important topic and to gain valuable insights into how to effectively measure the impact of impact sourcing initiatives.

What questions did the event address?

Market standards and general recommendations
Key approaches followed by organizations
Learnings from best-in-class peers
Pitfalls to avoid and best practices to follow

Meet The Presenters

Rita N. Soni

Principal Analyst, Impact Sourcing & Sustainability Research

Everest Group

Marzanne Collins

Executive Advisor

Harambee Youth Employment Accelerator

Evan Jones

Strategy Director

Harambee Youth Employment Accelerator

Paul Steenkamp

Founder & CEO

Jack Frost

Transforming Customer Experience in Healthcare with Hyper-personalization | LinkedIn Live

May 31, 2023

LINKEDIN LIVE

Transforming Customer Experience in Healthcare with Hyper-personalization

View the event on LinkedIn, which was delivered live on Wednesday, May 31, 2023.

🏥The healthcare industry is undergoing a major shift driven by evolving customer expectations and care delivery models as customers and patients demand more hyper-personalized experiences. To meet this demand, healthcare enterprises are leveraging customer experience platforms (CXPs) to pull in data from multiple sources, analyze it, and generate actionable insights that enhance the customer experience across pre-care, care, and post-care interactions 📈.

📣 📣Join our experts as they discuss how enterprises should look at customer experience in healthcare and how the scope has evolved to include hyper-personalized experiences that span care management, proactive grievances redressal, and billing and payments.

What questions did the event address?

✅ How should service providers and enterprises think about customer experience?
✅ What key investments are required to drive superior customer engagement in healthcare?
✅What is the current CXP supplier landscape, and who are the new players?

Meet The Presenters

Chunky Satija

Vice President

Everest Group

Priya Sahni

Practice Director

Everest Group

AR-focused Event: How Everest Group Guides Enterprises to Better Decisions | LinkedIn Live

May 16, 2023

LINKEDIN LIVE

AR-focused Event | How Everest Group Guides Enterprises to Better Decisions

View the event on LinkedIn, which was delivered live on Tuesday, May 16, 2023.

Everest Group has been working with enterprises since its inception over 30 years ago. On a daily basis, our research teams engage enterprise clients of technology and business processes services, often in ways other research firms do not. Everest Group takes pride in our ability to provide nuanced and impactful guidance to enterprise stakeholders in a variety of roles, including procurement and sourcing, operations and delivery, technology and the CIO’s office, and customer experience leaders.

📢 In this LinkedIn Live our experts discussed how Everest Group helps shape the decisions enterprise clients make every day regarding their providers, the deals they undertake, and the solutions and technology they invest in.

What questions did the event address?

✅ What is the nature of the work Everest Group does with enterprise clients?
✅ What specific enterprise client challenges does Everest Group typically tackle?
✅ Which enterprise stakeholders does Everest Group engage?

Meet The Presenters

Jimit Arora

Partner

Everest Group

Abhishek Sharma

Partner

Everest Group

Katrina Menzigian

Vice President, Analyst Relations Engagement

Everest Group

Improve Your GBS Employer Brand | Learning from the Best in Poland | LinkedIn Live

May 11, 2023

LINKEDIN LIVE

Improve Your GBS Employer Brand | Learning from the Best in Poland

View the event on LinkedIn, which was delivered live on Thursday, May 11, 2023.

Poland has become a powerhouse in Global Business Services (GBS) and a Centre of Excellence for GBS. This is thanks to the competencies in GDPR and software development, accompanied by a healthy pool of STEM talent and multilingual customer service.

Whilst the GBS model has become one of the most attractive operational models for international companies looking to optimise their organisation, GBS leaders are still faced with many challenges, including finding suitable talent with functional expertise and a strong focus on customer service. More than ever, GBS leaders must focus on agility, customer service, talent development, and process efficiency.

How are the most thriving GBS employers in Poland succeeding?

In this LinkedIn Live, Everest Group and ABSL DACH will share insights into the top GBS employer brands in Poland. The session will present Everest Group’s independent rating of the top GBS employers focused on overall employer attractiveness, as well as attractiveness as employers for GBS talent, as perceived by employees of GBS organizations in Poland – a unique perspective in the market.

We will uncover what has helped these organisations achieve their prominent positions and hear from top GBS employers who will share how they achieved recognition in the Poland GBS market.

What questions will the event address?

Who are the top GBS employers in Poland?
What makes the best employers stand out?
What helps attract/drive away high-potential tech talent?
Are some industry verticals performing better, and does the size or age of the GBS matter?

Rohitashwa Aggarwal

Partner | Everest Group

Tom Olavi Bangemann

Managing Director | ABSL DACH

Antonio Calco Labruzzo

Global Head of HR, GREFP and Takeda Business Solutions

Edyta Wojtkiewicz

Head of EMEA GFS | AstraZeneca

Jacek Przybylski

Senior Director, CXC EMEA | Cisco

Customer Satisfaction Sacrifice | LinkedIn Live

May 4, 2023

Virtual Event

Customer satisfaction sacrifice

May 18, 2021 |

9:30 AM PT | 12:30 PM ET

David Rickard, Partner, Everest Group will join industry experts to discuss how contact center leaders can redefine customer experiences while optimizing costs. Learn how to navigate through economic uncertainties and deliver results in this LinkedIn Live event.

David Rickard

Partner, Everest Group

Dan Reed

Chief Customer Officer, [24.7]ai

Delivering CXM Services from Africa: Who, Where, Why, and How | LinkedIn Live

May 2, 2023

LINKEDIN LIVE

Delivering CXM Services from Africa: Who, Where, Why, and How

May 2, 2023 |

9 a.m. CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m. IST

With a fast-growing talent pool, good language coverage, and an increasingly mature business process outsourcing (BPO) market, Africa is fast emerging💹 as an attractive alternative to India and the Philippines for offshore work.

📢 📢In this LinkedIn Live session, enterprises will learn why Africa has become an ideal option for customer experience management (CXM) services and which providers enterprises can partner with to get started on their CXM journeys in the region. We will also discuss the potential benefits for enterprises, such as access to multiple locations and providers for high-quality service in multiple languages.

What questions will the event address?

✅ Who are the providers in Africa that enterprises can work with?
✅ Where are the upcoming alternatives for India and the Philippines?
✅ Why should enterprises look at Africa as a delivery location for CXM?
✅ How enterprises can benefit from approaching this market from a “sell to” as well as a delivery perspective