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How To Achieve the Promise of Generative AI | Blog

There are many challenges facing large enterprises when adopting generative AI. I am shocked at the conviction that this tool is powerful. Yet our ability to get significant value from it continues to be stymied. No killer apps have emerged. […]

by Peter Bendor-Samuel

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Blogs

From cloud-first to AI-native: What NiCE’s analyst summit says about the next phase of CX | Blog

by David Rickard and 1 other
Blogs
When Robots Learn: The Rise Of Polyfunctional, Intelligent Automation
Automation

When Robots Learn: The Rise Of Polyfunctional, Intelligent Automation | Blog

by Peter Bendor-Samuel
Blogs

Compliance singularity: Insights from ACAMS and Sibos on the intersection of regulation, AI, and execution | Blog

by Dheeraj Maken and 1 other
Blogs

From legacy to leadership: How AI is rewriting the future of retirement | Blog

by Vigitesh Tewary and 1 other
Blogs

Tackling supply risk across the partner ecosystem: Insights from LinkedIn, AbbVie, and BJ’s Wholesale | Blog

by Khushboo Hanjura
Blogs

AI, assistants, and acceleration: Decoding HRTech moves in the human capital management landscape | Blog

by Sailesh Hota
Blogs
Mergers & Acquisition

Convergence of the data stack: What the dbt–Fivetran merger signals | Blog

by Mansi Gupta and 1 other
Blogs

Staying true to its identity as a CX-focused BPO: Delving in iQor’s roadmap | Blog

by Chhandak Biswas and 1 other
Blogs

Workforce management is being reimagined for a human and AI world | Blog

by David Rickard and 1 other
Blogs

Ad Context Protocol (AdCP): Transforming Advertising Operations for a New Era | Blog

by Nitish Mittal and 1 other