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PEAK Matrix®
Key Strengths and Areas of Improvement for CXM Providers
CX / Customer Experience

Key Strengths and Areas of Improvement for CXM Providers | Market Insights™

by David Rickard and 5 others
Events
25-02-2025_Thriving and Transforming_GTP_1200X628

Thriving and Transforming: What Awaits GBS Leaders in 2025 | Webinar

On-Demand Webinar

1 hour

Events

IT-BP Services Growth Outlook 2025: Provider Playbook | Webinar

On-Demand Webinar

1 hour

Blogs

BNPL and the CFPB 1033 Mandate: A New Era of Transparency and Opportunity in Digital Credit | Blog

by Pranati Dave and 1 other
Events
Empowering the Marketing Function _in 2025 and Beyond - 1200x628 - GTP

Empowering the Marketing Function in 2025 and Beyond | Webinar

On-Demand Webinar

1 hour

PEAK Matrix®
Application Management Services PEAK Matrix® Assessment 2025

Application Management Services PEAK Matrix® Assessment

by Ankit Gupta and 2 others
Blogs
IT Services

The Transformation of ITSM – From Mere Ticket-Filing to a True Business Value Driver | Blog

Shivam Jaiswal by Shivam Jaiswal and 1 other
Blogs
Shared Services / Global Business Services Centers

The Waiting Game | Blog

by Deborah Kops
Blogs

The Evolution of Core Banking Technology: From Foundations to a New Horizon | Blog

by Ronak Doshi and 2 others
Blogs

Meet Your Digital Colleagues: AI Agents and the Next-Gen HR Revolution | Blog

by Priyanka Mitra and 2 others