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As the global services landscape continues to evolve, 2024 has brought unique challenges. While the cost of delivering global services continued to increase, pricing came to a standstill for many services and even declined for some. The growing adoption of […]

In today’s IT services landscape, early signs of recovery are beginning to emerge. While North America shows encouraging momentum, Europe remains steady, making it an optimal time for organizations to prepare for the next phase of growth. This webinar provided […]

Join Everest Group’s Lokesh Goyal, Practice Director, for an insightful webinar on the Role of Outsourcing RPO in Talent Acquisition Strategy. Designed specifically for HR professionals and Talent Acquisition Managers, this session will explore how strategic outsourcing can address contemporary […]

Given the cost pressures in most organizations, there are always questions about whether a particular outsourcing deal and vendor are generating the right value…  This is where third-party contract benchmarking plays a crucial role in ensuring that outsourcing agreements are […]

Join Everest Group’s David Rickard and Anubhav Das for an insightful webinar in which they delve into the recently released Everest Group Report about Africa’s emerging role in the Customer Experience Management (CXM) outsourcing landscape. This session will feature expert […]

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Generative artificial intelligence (AI) has disrupted the global market since its scaled capabilities were unveiled to the world by OpenAI at the end of 2022. Today, most enterprises either want to adopt this game-changing technology or are looking to build […]