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2025 is proving to be a pivotal year for the Business Process Outsourcing (BPO) industry. At one end, there seems to be an exuberance of artificial intelligence (AI), and at the other end, there is noticeable deflationary pressure observed in […]

The global Recruitment Process Outsourcing (RPO) market in 2024 remained subdued amid ongoing macroeconomic uncertainty, creating a difficult operating environment for both enterprises and providers. RPO providers faced another year of muted demand for their services and stepped up by […]

Outsourcing

BFSI enterprises are no longer looking at siloed service domains. Instead, they’re demanding end-to-end ownership of business processes. In this video, Srawesh Subba, Practice Director, and Sakshi Maurya, Senior Analyst, focus on this evolving trend, spotlighting how providers are becoming […]

As the outsourcing landscape evolves amid economic uncertainty, geopolitical changes, shifting buyer priorities, and rapid technological disruption, service providers must stay ahead of the curve to identify where the next wave of growth will come from. In this webinar, Everest […]

Mid-sized healthcare enterprises have begun to outsource more frequently to increase efficiency, reduce costs, and improve experience and outcomes. 📈 While large healthcare enterprises have long dominated service provider revenue, this heavy reliance posed risks—and left significant opportunity on the […]

The Middle East has traditionally resisted outsourcing due to a strict regulatory environment and reliance on local providers. However, this is changing as financial institutions seek third-party providers to meet growing technological, operational, and transformation demands. Additionally, governments are also […]