BFSI enterprises are no longer looking at siloed service domains. Instead, they’re demanding end-to-end ownership of business processes. In this video, Srawesh Subba, Practice Director, and Sakshi Maurya, Senior Analyst, focus on this evolving trend, spotlighting how providers are becoming holistic in their BFSI Outsourcing offerings, examining the impact of AI in financial services business processes, and presenting current key opportunities for CX providers to go beyond traditional front-office services.
