The Property and Casualty (P&C) insurance industry is undergoing rapid transformation, driven by volatile market conditions, cost pressures, and increasing operational complexity. As insurers strive for profitable growth and agility, they are reconfiguring core operations and sourcing models to enable intelligent workflows, integrated ecosystems, and accountable service delivery. This shift has elevated the role of third-party providers in enabling front, middle, and back office transformation through advanced technologies such as generative AI, cloud-native platforms, and data-driven decisioning.
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Property and Casualty (P&C) Insurance BPS PEAK Matrix® Assessment 2025
This report explores how leading P&C insurers are embracing AI-enabled operating models and moving away from traditional FTE-based engagements. Providers are responding with outcome-linked deals, domain-specific accelerators, and a stronger focus on orchestration capabilities. As mid-tier and specialist firms gain traction, particularly in complex areas such as commercial lines and reinsurance, buyers are prioritizing flexibility, explainability in AI, and faster time to value. The report offers actionable insights for enterprise stakeholders navigating a rapidly shifting P&C insurance BPS market.
Scope
- Geography: global
- Industry: BFSI
- The report covers P&C insurance BPS and does not cover horizontal business processes, such as finance and accounting, human resources, procurement, and contact center
Contents
This report features 25 P&C insurance BPS providers and includes:
- Providers’ market impact
- Providers’ vision and capability assessment across key dimensions
- Enterprise sourcing considerations
- Key buyer considerations and takeaways
- Market trends
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Property and Casualty (P&C) Insurance BPS PEAK Matrix® Assessment 2023
In this report, we assess 21 P&C insurance Business Process Services (BPS) providers and position them on Everest Group’s PEAK Matrix® framework as Leaders, Major Contenders, and Aspirants. Each provider profile provides a comprehensive picture of its vision, delivery capabilities, market success, and key strengths and limitations. The report also examines the global P&C insurance BPS market and its provider landscape. The study will assist key stakeholders, such as insurance enterprises, service providers, and technology providers, to understand the current state of the P&C insurance BPS market.
Scope
- Industry: P&C insurance BPS
- Geography: global
- In this report, we only cover vertical-specific P&C operations and have omitted horizontal business processes, such as Finance and Accounting (F&A), Human Resources (HR), procurement, and contact center
Contents
This report features 21 P&C service provider profiles, and includes:
- Providers’ relative positioning on Everest Group’s PEAK Matrix® for P&C insurance BPS
- Providers’ market impact
- Evaluation of providers’ vision and capabilities across key dimensions
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What is the PEAK Matrix®?
The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.
