Key Trends Shaping and Disrupting the Landscape of Global Services Locations | Webinar

Posted On August 28, 2019

60-minute webinar to be held on Wednesday, August 28, 2019 | 8 a.m. CDT, 9 a.m. EDT, 2 p.m. BST, 6:30 p.m. IST

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Multiple forces are driving unprecedented disruption of existing service delivery locations, including disruptive technologies, intensifying competition for talent, evolving customer preferences, pressure on growth and margins, and geopolitical and macroeconomic uncertainties. In the face of these challenges, enterprises are significantly transforming their service delivery organizations – a critical part of which is their delivery locations portfolio strategies.

During this interactive session, industry peers and Everest Group experts will cover top strategic trends shaping global delivery locations strategies. Attendees will also hear first-hand perspectives from senior industry practitioners on key likely disruptions (e.g., automation, platforms, agile) for service delivery portfolios expected in the next 2-3 years, and how they plan to tackle these challenges to ensure survival and sharpen competitive advantage.

In this 60-minute session, we’ll also address the following:

  • How have large enterprises reoriented their portfolio strategies more intentionally and used design principles to address challenges brought about by change? What have been their experiences, challenges, and lessons in this journey?
  • What disruptions are likely to impact locations portfolio strategies in the next 2-3 years, and how are enterprises planning to tackle them?

Who should attend, and why?
Executives looking to hear from industry peers and experts on ways to navigate new disruptions and plan an informed service delivery locations strategy.

Can’t join us live? Register anyway!
All registrants will receive an email (typically within 1-2 business days of the live delivery) with the link to session slides and on-demand playback.

Presenters
Michel Janssen
Chief Research Guru
Everest Group

Anurag Srivastava
Vice President
Everest Group

Parul Jain
Senior Analyst
Everest Group

Alexander Lysenko
Chief Operating Officer, Shared Services
ING

Mukul Gupta
Executive Director and Location Strategy Lead
JPMorgan Chase & Co.

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