Business Process Services (BPS)

Our fact-based data and insights analyze and assess market trends and topical issues, service provider capabilities, and solution characteristics across specific Business Process Outsourcing (BPO) landscapes

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Our Business Process Services Coverage

Covering all major functions in business process services, we offer a unique depth and breadth of coverage and analysis. The impact of analytics, automation, and changing technology models are critical for capturing more value from business process services

From our published reports to custom decision support, we are able to support our clients in the manner which meets their needs. Explore our functional expertise in business process services:

Contact Center

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Finance & Accounting

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Human Resources

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Procurement

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Industry-Specific Processes

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Working with our clients to help them make better decisions on their strategic global services

Our Philosophy

We work with our clients to help them make better decisions on their strategic global services questions. We do this by providing a 360° view and rigorous, fact-based insight on each market through a combination of data and expertise

Everest Group's unrivaled analysis and our flexible way of serving clients is a powerful differentiator

Our Reputation

Clients tell us that our quality of analysis is unrivaled and our flexible way of serving clients is a powerful differentiator. We have been able to extend this reputation into many services markets such as multi-country payroll, benefits administration, source-to-pay, order-to-cash, and industry-specific processes

The Everest Group Difference

Business Process Services

Rajesh Ranjan

Partner

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Common Questions We Help Clients Address

  • What are the major developments and innovations in the market and how do they impact me?
  • What are the opportunities for me to increase my use of global services?
  • How are technologies impacting service delivery and associated benefits?
  • Which locations are best for supporting service delivery?
  • How should I optimize the economic model – resourcing, pricing, etc.?
  • How does my approach compare to those of my peers?

Recent-Research Recent Business Process Services Reports

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Contact Center Outsourcing Annual Report 2017 – Disruption is Here: The End of Contact Centers as We Know Them

With increasing focus on technology adoption and uncertainty in the market due to geopo[...]
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Rising Cost of Healthcare in the United States

The cost of healthcare in the United States is rising significantly as compared to other geographies. However, the quality of healthcare is poor and does[...]
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Multi-Country Payroll Outsourcing (MCPO) – Service Provider Profile Compendium 2017

The Multi-Country Payroll Outsourcing (MCPO) – Service Provider Profile Compendium is a companion to Everest Gro[...]
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Insurers’ Guide to the World of TPAs and BPOs

Third Party Administrators (TPAs) and Insurance BPO service providers are the two types of entities that insurers engage with when it comes to third-par[...]
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