Business Process Services (BPS)

Our fact-based data and insights analyze and assess market trends and topical issues, service provider capabilities, and solution characteristics across specific Business Process Outsourcing (BPO) landscapes

Business Process Services, BPS and BPO from Everest Group

Our Business Process Services Coverage

Covering all major functions in business process outsourcing (BPO), we offer a unique depth and breadth of coverage and analysis. The impact of analytics, automation, and changing technology models are critical for capturing more value from business process services

Download our Complimentary Viewpoint | Pushing the Dial on Business Process Automation

This report answers many questions regarding Service Delivery Automation (SDA), including: where to begin? How to choose the automation solution? How to deploy? How to scale and move up the business value chain by automating higher level processes?

From our published reports to custom decision support, we are able to support our clients in the manner which meets their needs. Explore our functional expertise in business process services:

Contact Center

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Finance & Accounting

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Human Resources

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Industry-Specific Processes

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Working with our clients to help them make better decisions on their strategic global services

Our Philosophy

We work with our clients to help them make better decisions on their strategic global services questions. We do this by providing a 360° view and rigorous, fact-based insight on each market through a combination of data and expertise

Everest Group's unrivaled analysis and our flexible way of serving clients is a powerful differentiator

Our Reputation

Clients tell us that our quality of analysis is unrivaled and our flexible way of serving clients is a powerful differentiator. We have been able to extend this reputation into many services markets such as multi-country payroll, benefits administration, source-to-pay, order-to-cash, and industry-specific processes

The Everest Group Difference

Business Process Services

Rajesh Ranjan


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Common Questions We Help Clients Address

  • What are the major developments and innovations in the market and how do they impact me?
  • What are the opportunities for me to increase my use of global services?
  • How are technologies impacting service delivery and associated benefits?
  • Which locations are best for supporting service delivery?
  • How should I optimize the economic model – resourcing, pricing, etc.?
  • How does my approach compare to those of my peers?

Recent-Research Recent Business Process Services Reports

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What is the True Maturity of the Indian Contact Center Market?

The Indian contact center industry has witnessed a slow growth over the past decade. Companies have either repatriated work or have moved[...]
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Chatbots Delivering Enhanced Customer Experience: It’s Easy to Get It Wrong

Increasing focus on self-service, as well as the need to improve customer experience, is pushing enterprises to focus on r[...]
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Changing the Contact Center Delivery Model to Target Customer Experience

In this digital era, enterprises are expecting contact centers to drive strategic initiatives that impact business outcomes, an[...]
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Procurement Outsourcing (PO) – Service Provider Profiles Compendium 2017

The Procurement Outsourcing (PO) Service Provider Profile Compendium 2017 provides accurate, comprehensive, and fact-based sn[...]
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