Business Process Services (BPS)

Our fact-based data and insights analyze and assess market trends and topical issues, service provider capabilities, and solution characteristics across specific Business Process Outsourcing (BPO) landscapes

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Our Business Process Services Coverage

Covering all major functions in business process services, we offer a unique depth and breadth of coverage and analysis. The impact of analytics, automation, and changing technology models are critical for capturing more value from business process services

From our published reports to custom decision support, we are able to support our clients in the manner which meets their needs. Explore our functional expertise in business process services:

Contact Center

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Finance & Accounting

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Human Resources

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Procurement

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Industry-Specific Processes

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Working with our clients to help them make better decisions on their strategic global services

Our Philosophy

We work with our clients to help them make better decisions on their strategic global services questions. We do this by providing a 360° view and rigorous, fact-based insight on each market through a combination of data and expertise

Everest Group's unrivaled analysis and our flexible way of serving clients is a powerful differentiator

Our Reputation

Clients tell us that our quality of analysis is unrivaled and our flexible way of serving clients is a powerful differentiator. We have been able to extend this reputation into many services markets such as multi-country payroll, benefits administration, source-to-pay, order-to-cash, and industry-specific processes

The Everest Group Difference

Business Process Services

Rajesh Ranjan

Partner

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Common Questions We Help Clients Address

  • What are the major developments and innovations in the market and how do they impact me?
  • What are the opportunities for me to increase my use of global services?
  • How are technologies impacting service delivery and associated benefits?
  • Which locations are best for supporting service delivery?
  • How should I optimize the economic model – resourcing, pricing, etc.?
  • How does my approach compare to those of my peers?

Recent-Research Recent Business Process Services Reports

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Supply Chain Management (SCM) – Service Provider Landscape with PEAK Matrix™ Assessment 2017

Increasing complexity in supply chain and global cost pressures are driving buyers to look for service [...]
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Supply Chain Management (SCM) PEAK Matrix 2017 Global PEAK Preview

Everest Group's fact-based PEAK Matrix™ assessment is the most trusted analysis of service provider capabilities, covering mor[...]
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Are There Productivity Differences Across Locations?

Assessing relative differences in productivity across locations is of significant relevance to firms that leverage an integrated global delivery mo[...]
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Dynamics of Contact Center Outsourcing (CCO) in Asia Pacific (APAC): Special Focus on China

Increasing focus on customer experience is driving firms across APAC to outsource contact center services to[...]
See Report

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