Tag: webinar

How are Leading Organizations Delivering Exceptional Customer Experience? | Webinar

On-Demand Webinar

How are Leading Organizations Delivering Exceptional Customer Experience?

The global customer experience (CX) outsourcing market saw an astounding increase of 12-14% in 2021, with the current market size standing at US$100-102 billion. This drastic rise is due to the need for enterprises to meet customers’ growing digital demands and deliver end-to-end CX services.

CX leaders are assessing their future customer experience delivery needs, with many seeking to work with CX service providers for CX strategy support, talent management, and access to digital CX solutions.

Join this webinar as our experts discuss how CX leaders can meet the expectations of their digitally enabled customers and gain a competitive edge.

We will explore:

  • What the developing key trends in the CX industry are
  • How businesses are delivering services to their customers, and what is most effective
  • Which key factors CX leaders should consider when thinking about CX strategy
  • How global service partners can help maximize CX capabilities

Who should attend?

  • Chief customer officer
  • Chief customer experience officer
  • Head of customer experience
  • Head of customer service
  • Head of customer operations
  • VP of customer experience
  • Head of service delivery

Building a Sovereign and Sustainable Cloud: How are European Organisations Evolving? | Webinar

ON-DEMAND WEBINAR

Building a Sovereign and Sustainable Cloud: How are European Organisations Evolving?

Europe and the UK (among other major markets) are increasingly looking at the sovereignty and environmental sustainability of their cloud transformations. Sovereign cloud initiatives have been accelerated by cybersecurity concerns from the Russian invasion of Ukraine and ongoing programs such as GAIA-X and Cloud de confiance in France, while sustainability and the carbon footprint of digital transformation initiatives are now a board-level agenda.

Europe and the UK (among other major markets) are increasingly looking at the sovereignty and environmental sustainability of their cloud transformations. Sovereign cloud initiatives have been accelerated by cybersecurity concerns from the Russian invasion of Ukraine and ongoing programs such as GAIA-X and Cloud de confiance in France, while sustainability and the carbon footprint of digital transformation initiatives are now a board-level agenda.

Based on Everest Group’s close tracking of the Europe and UK technology landscape, this webinar will focus on how organisations in this region are embracing sovereignty and sustainability and the opportunities that exist for technology and service providers.

What questions will the webinar answer for the participants?

  • How are organisations in Europe and the UK embracing sovereignty and sustainability as a part of their cloud transformation?
  • What are the critical investment areas and key challenges faced in this journey?
  • What opportunities exist for technology and service providers?
  • How will this ecosystem evolve as we approach a recession?

Who should attend?

  • CIOs and CTOs
  • Sourcing and procurement leaders
  • Heads of cloud, sustainability, and government relations
  • ESG officers / Chief sustainability officers
  • Service providers and technology vendors

Becoming a Customer of Choice: How to Boost Your Supplier Relationships | Webinar

ON-DEMAND WEBINAR

Becoming a Customer of Choice: How to Boost Your Supplier Relationships

Traditionally, the purpose of supplier management was to ensure outsourcing outcomes matched the intent of the contract. Now, as companies seek to drive value from their strategic supplier relationships, a broader range of activities are involved in supplier relationship management (SRM), including risk, performance, and governance.

Supplier managers today are responsible for key objectives, such as driving innovation from their large outsourcing providers, ensuring the right mitigation plans are in place, and guaranteeing performance is at par. Misses can be high visibility and must be managed effectively.

Questions our experts will answer:

  • What are the best supplier relationship management approaches across vendor stratification, governance, tools/technology usage, performance management, risk management, and supplier-driven innovation?
  • What challenges are peers facing, and how do they overcome them?
  • How can organizations build guiding principles and frameworks across supplier stratification and governance?
  • What are common performance management and score carding approaches?
  • What are best practice VMO organizational structures, roles, and responsibilities?

Who should attend?

  • Vendor managers
  • Vendor risk managers
  • Supplier relationship leaders
  • Strategic vendor partnership leaders
Bhanushee 1 e1649447759375
Bhanushee Malhotra
Practice Director

Global Services Market Update: Emerging Location Opportunities to Combat Economic Slowdown | Webinar

ON-DEMAND

Global Services Market Update: Emerging Location Opportunities to Combat Economic Slowdown

Access the on-demand webinar, which was delivered live on September 8, 2022.

Explore the 2022 global sourcing market, looking at key developments and overall growth trends for the service provider and GBS markets.

Additionally, we will look at the changes in location strategies adopted by service providers globally and the emerging trends in these locations. We will also discuss the impact of the expected economic slowdown on the market’s overall workforce strategy and offer recommendations to service providers, focusing on which trends to monitor, the importance of sustainable workforce strategy, and the relevance of cost in location decision-making.

What questions will the on-demand webinar answer?

  • How has the global service market evolved in 2022, and what are key developments across leading global service providers?
  • How has the location strategy for service providers changed in the past couple of years?
  • How will the expected macroeconomic slowdown impact the war on talent?
  • What are some of the key steps service providers should take as they face the economic slowdown?

Who should attend?

  • Service provider leads
  • Enterprise | SVM
  • Global in-house center (GIC) / Shared services center leaders
  • Tech talent leaders
  • Global services leaders
  • Locations leads

Sustainable Moderation: The “Impact” of “Sourcing” on Trust & Safety | Webinar

ON-DEMAND WEBINAR

Sustainable Moderation: The “Impact” of “Sourcing” on Trust & Safety

To ensure Trust and Safety in content moderation, human moderators must sift through egregious and non-egregious content to make sure that online platforms remain safe and suitable for us.

With the demand for this skill skyrocketing, it is now imperative that organizations look to emerging geographies to source talent. Sustainable sourcing practices in content moderation have never been more vital to ensuring Trust and Safety.

Join this webinar to hear how sustainable sourcing can impact content moderation, the importance of monitoring the wellbeing of human moderators in content moderation, and how these fit into Environmental, Social, and Governance (ESG) priorities for companies.

The webinar will answer key questions, including:

  • Why is there a need to think about sustainability principles in content moderation? How will this improve trust and safety?
  • How do sustainable sourcing practices impact content moderation?
  • Why is moderator wellbeing important for ESG policies for organizations?

Who should attend?

  • Head of Trust & Safety
  • Head of content moderation
  • CHROs and heads of HR
  • Sustainability leaders
  • Head of outsourcing
  • Global sourcing managers
  • BPO leaders

Razor-sharp Solution Sizing for IT Services – How to Ensure Competitive Pricing | Webinar

ON-DEMAND WEBINAR

Razor-sharp Solution Sizing for IT Services – How to Ensure Competitive Pricing

There is clear intentionality as IT applications and infrastructure move to managed services, a shift that the global challenge to find talent across industries accelerated.

Pricing model asks are now moving from simple day rates to more complex pricing constructs, such as pricing for agile pods, weekly pricing, fixed fee, and output and outcome-based pricing. In such scenarios, getting the solution sizing right is often the difference between wins and losses in competitive deal scenarios.

Within a managed services model, providers will also need to correctly translate these underlying solution considerations and the value they bring to the client to ensure that the solution is evaluated for its true merit.

 

What questions will the webinar answer for the participants?

  • Why is razor-sharp solution sizing so critical?
  • What are the important parameters to keep in mind?
  • What are the common pitfalls to avoid to ensure a competitive fee profile?

Who should attend?

  • Service providers
  • Commercial leads
  • Sales leaders
  • Pricing team members
  • Solution design leads
  • Contracting leads
Gupta Prateek Refresh gray square 1
Prateek Gupta
Practice Director

Services Costs are Rising: Learn 5 Strategies to Survive | Webinar

ON-DEMAND WEBINAR

Services Costs are Rising: Learn 5 Strategies to Survive

With inflation increasing costs and supply chain shortages persisting, CPOs face unprecedented challenges in assuring supply. While you are focusing on solving the immediate challenges of direct materials, you can easily be caught off guard by cost increases from indirect services.

Additionally, as labor rates skyrocket, sourcing teams need to be prepared to address service provider requests for price increases.

Join this webinar as our experts discuss the shifts in the services market, which segments are seeing the greatest pressure, and five steps sourcing teams can take to prepare for and manage the changing service cost landscape.

The webinar will explore:

  • What factors are driving inflation in services costs?
  • What price trends can we expect in outsourced services?
  • What tactics are leading companies using to manage inflationary cost increases?
  • Which of these trends will continue long term?

Who should attend?

  • CPOs
  • Global sourcing leaders
  • Vendor management leaders
  • Procurement leaders
  • Portfolio strategy professionals
  • Category managers
Bhanushee 1 e1649447759375
Bhanushee Malhotra
Practice Director

How to Effectively Attract and Drive Productivity within the Tech Workforce | Webinar

ON-DEMAND WEBINAR

How to Effectively Attract and Drive Productivity within the Tech Workforce

Access the on-demand webinar, which was delivered live on June 7, 2022.

The pandemic undoubtedly accelerated digital transformation worldwide, creating a booming demand for tech talent that is not slowing down. Businesses need technology-focused workers to help execute existing and evolving digital transformation, adopt new processes, and innovate.

Creating a standout employee value proposition is now a cornerstone of success for recruiting and keeping tech talent. But that’s not the endgame. In this ever-evolving work environment, employers need to constantly refine organizational practices, levers, and metrics to drive productivity among tech workforce and maximize potential.

What questions will the on-demand webinar answer for the participants?

  • What helps attract high potential tech talent, and what is driving them away?
  • Who are some of the best employers of tech talent?
  • What are the prevailing best practices pertaining to productivity measurement and improvement within tech services?

Who should attend?

  • CIOs, CTOs, CDOs, CIOs, CTOs, CDOs
  • EVPs / SVPs / Senior directors of IT
  • Chief talent officer
  • Chief HR officer
  • Director global technology / IT talent strategy
  • Director global workforce planning
  • Director workforce transformation

Effective Claims Operations through Scaled Digital Adoption | Webinar

Everest Group Vice President Chunky Satija will join a panel discussion exploring how claims operations can be made more effective and efficient. The panel will discuss:
  • What today’s claims management landscape looks like and the challenges and opportunities gained through digital adoption
  • What the practical applications and options are to automate semi-structured and unstructured data, increase auto-adjudication rates, and support claims adjudicators in the decision process
  • How to adopt digitalization through a phased layering approach
  • Ways to enable business and IT collaboration

The content will be valuable for:

  • CIOs, CTOs, CFOs
  • Strategy and innovation executives
  • Shared services and sourcing executives
  • Information technology leaders and managers
  • Business operations leaders and managers
  • Procurement leaders and managers

Register for the webinar

When

Thursday, April 21, 2022, at 10:00 am CST, 11:00 am EST, 3:00 pm GMT, 8:30 pm IST

Where

Live, virtual event

Presenters

Chunky Satija
Vice President, Everest Group

Sundar (Sunny) Krishnan
Staff Vice President, Claims Operations and Technology

Al Corrieri
Chief Growth Officer, Legato Health Technologies

Register for the webinar

ESG in Services: What Sourcing Teams Must Know to Do More | Webinar

LIVE WEBINAR

ESG in Services: What Sourcing Teams Must Know to Do More

Access the on-demand webinar, which was delivered live on December 7, 2021.

While environmental, social, and governance (ESG) objectives have been important to sourcing teams for years, most efforts have focused on the materials supply chain or smaller, less strategic suppliers. Savvy sourcing teams have realized that’s no longer enough and are focusing on ways to navigate their ESG objectives with large, strategic service providers.

In this webinar, our analysts will share current ESG trends in the global services industry and provide guidance on how to use your services spend to better reach your organization’s diversity and sustainability goals.

What questions will our experts answer?

  • What does sustainability look like in services categories?
  • What challenges do procurement teams face in reaching sustainability objectives, and how can they overcome them?
  • How do supplier diversity programs meet AND miss sustainability opportunities?
  • What questions should you ask your suppliers about ESG?
  • What is impact sourcing, and how can you know if it’s right for our organization?
  • What interesting things are service providers doing to move ESG forward?
  • What should procurement teams be doing in 2022 to reach their ESG initiatives in services categories?

Who should attend?

  • Diversity, sustainability, and compliance leaders
  • Corporate social responsibility leaders
  • Sourcing and vendor managers
    Procurement managers
  • Global sourcing managers
Fong Amy Refresh gray square
Vice President
Janssen MichelRefresh gray square
Chief Research Officer
Bhanushee 1 e1649447759375
Bhanushee Malhotra
Practice Director
Rita N Soni Bio
Principal Analyst

Request a briefing with our experts to discuss the 2022 key issues presented in our 12 days of insights.

Request a briefing with our experts to discuss our 2022 key issues

How can we engage?

Please let us know how we can help you on your journey.

Contact Us

  • Please review our Privacy Notice and check the box below to consent to the use of Personal Data that you provide.