How Enterprises Can Leverage Provider Support to Maximize GIC Potential | Webinar

September 21, 2023

LIVE WEBINAR

How Enterprises Can Leverage Provider Support to Maximize GIC Potential

September 21, 2023 |

9 AM CDT | 10 AM EDT | 3 PM BST | 7:30 PM IST

The ongoing macroeconomic slowdown has pushed enterprises – that are already bogged down by top and bottom-line challenges – to assess how they can leverage service providers to grow, evolve, and optimize their global in-house center (GIC) networks.

Join us as our experts explore key developments in the global sourcing market in 2023, including how enterprises can grow and evolve their GIC networks by collaborating more effectively with service providers and the various enterprise requirements that providers can fulfill in the GIC space.

In addition, the speakers will discuss the evolving approach of providers to the GIC market and present methods for enterprises and service providers to proactively engage with each other in the GIC space for a win-win result.

What questions will the webinar answer for the participants?

How did the global sourcing market evolve in H1 2023?
How are third-party providers supporting enterprises on GIC-related needs, including set-up, transformation, and carve-out?
What capabilities are service providers building to focus on the GIC segment?

Who should attend?

Senior leadership (CEOs and CXOs) of enterprises
In-house centers/GICs/shared service centers leadership
Global sourcing managers
GBS and SOVM professionals
Senior leadership
Strategy teams of providers
Sales teams for providers
Business unit leaders leading the GIC segment in providers

Prashray Kala

Partner

Aranya Kalia

Practice Director

Ravneet Kaur

Senior Analyst

Akshay Mathur

Vice President

Navigating the European CXM Outsourcing Market: Trends and Insights | Webinar

September 19, 2023

ON-DEMAND WEBINAR

Navigating the European CXM Outsourcing Market: Trends and Insights

WATCH THE WEBINAR ON-DEMAND

In today’s fast-evolving business landscape, the demand for exceptional customer experiences in Europe is on the rise. Factors such as language requirements, regulatory considerations, and cultural nuances will be key to getting it right as organizations expand their global reach.

Watch this on-demand webinar as our customer experience management (CXM) experts explore the current landscape, emerging trends, and future prospects in the European CXM outsourcing industry. You will come away with a comprehensive understanding of the market dynamics, key players, and strategies for success in this developing landscape.

What questions will the on-demand webinar answer for the participants?

What is the current state of the CXM outsourcing market in Europe in terms of size, growth rate, and regional variations?
What are the emerging trends and industry dynamics shaping the CXM outsourcing landscape in Europe?
What are the cultural nuances, language requirements, and regulatory considerations that organizations should be aware of when considering CXM outsourcing in Europe?

Who should attend?

Customer experience leaders
Chief customer officers
SVP customer experience
Head of outsourcing
Procurement managers
Contact center leaders

Aishwarya Barjatya

Practice Director

Anubhav Das

Practice Director

David Rickard

Partner

Current Solution Trends and Their Impact on Outsourcing Deals and Pricing | Webinar

September 12, 2023

ON-DEMAND WEBINAR

Current Solution Trends and Their Impact on Outsourcing Deals and Pricing

WATCH THE WEBINAR ON-DEMAND

In the current market, prices are reaching a plateau, and providers are facing the pressing need to re-evaluate their solutions to gain a competitive edge in outsourcing deals. Additionally, today’s buyers are increasingly more aware that there is no “one-size-fits-all” approach, and they aren’t confined to rate cards. Crafting the winning solution will be the key differentiator in outsourcing deals.

Join this webinar as our pricing experts explore how the success of a pricing bid, and what directly influences the pricing of a deal, ultimately lies in crafting a successful solution sizing model.

The speakers will also discuss the need to understand the key considerations and prerequisites that underpin a successful solution sizing model and how outside forces, such as an uncertain economy and digital and transformation trends in the marketplace, can impact solution sizing deals.

What questions will the webinar answer for the participants?

Why is solution sizing important in today’s competitive deal environment?
What are the key elements of winning solutions across service areas?
What needs to be in place for impactful and sharp solution sizing?

Who should attend?

Chief solution officers
Pricing COEs
Solution design leads
Contracting leads
Business unit heads
Presales executives
Commercial leads
Sales leaders

Achint Arora

Partner

Amanpreet Manchanda

Practice Director

Richa Tapadia

Practice Director

Kunal Verma

Vice President

The Pivotal Role of Digital Transformation Consulting for Today’s Enterprise | Webinar

August 22, 2023

ON-DEMANd Webinar

The Pivotal Role of Digital Transformation Consulting for Today's Enterprise

WATCH THE WEBINAR ON-DEMAND

Digital transformation consulting has become pivotal as enterprises progress on their digital transformation journeys. Enterprises are finding that bringing digital transformation consultants into the initial transformation phases – before digital landscapes become too complex – can significantly increase value and visibility.

Enterprises are more motivated than ever to make strides in their digital transformation efforts, despite the current macroeconomic environment, creating heightened demand and a booming market for digital transformation consulting.

Watch this webinar as our experts present digital transformation consulting market trends and the current landscape. They offer advice to service providers on ways to improve their offerings as enterprises look for end-to-end services.

What questions does the webinar answer for the participants?

Why and how are enterprises turning to digital transformation consulting services to uncover more value?
How are service providers adapting to new market conditions?
What are the key movements in the digital transformation consulting market?

Who should attend?

Digital CTO, CIO, CDO, IT strategy heads
Provider CXO, EVPs, SVPs, VPs, MDs of digital consulting arms, Heads of consulting practices

Suseel Menon

Practice Director

Nitish Mittal

Partner

Parul Trivedi

Practice Director

Navigating the Automotive Engineering Landscape: Key Priorities for Planning and Investment in the SDV and ACES Market | Webinar

July 25, 2023

on-demand Webinar

Navigating the Automotive Engineering Landscape: Key Priorities for Planning and Investment in the SDV and ACES Market

WATCH THE WEBINAR ON-DEMAND

Automotive original equipment manufacturers (OEMs), classified as Tier 1, 2, and 3, are experiencing a substantial and permanent change in customer preferences due to the widespread adoption of Software Defined Vehicles (SDVs) and Autonomous, Connected, Electric, and Shared (ACES) technologies – dramatically impacting engineering priorities in these markets.

Watch this on-demand webinar as our experts explore the latest key engineering priorities and why the automotive engineering landscape has evolved. They will also provide practical recommendations for engineering spend and examine the challenges that enterprises currently face.

Our experts will also share the latest impacts on automotive outsourcing and provide insights on how enterprises can effectively realign talent, technology, and ecosystem engagement strategies to scale SDVs and ACES initiatives.

What questions does the on-demand webinar answer for the participants?

What are the key themes of engineering spending in the SDV and ACES market?
What challenges do enterprises face while transforming to SDV and ACES vehicle production?
How do you strategize for talent, technology, and ecosystem leverage to mitigate challenges?

Who should attend?

CTO, CPO, COO, CEO
Chief supply chain officer
Vice president of innovation, automotive
Managing director – engineering
Head of information systems R&D
Vice president – purchasing, engineering
Vice president – operations
Global sourcing managers
Vendor managers
Head of outsourcing
Head of engineering

Susmitha Devisetty

Senior Analyst

Mayank Maria

Vice President

Akshat Vaid

Partner

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Driving Success through Effective Procurement and Category Management Organization | Webinar

July 18, 2023

on-demand Webinar

Driving Success through Effective Procurement and Category Management Organization

WATCH THE WEBINAR ON-DEMAND

Do you have an exceptional procurement and category management organization model? As you know firsthand, an effective one is needed to meet your stakeholders’ expectations in today’s uncertain economic environment.

With emerging trends such as Environmental, Social, and Governance (ESG) practices, next-gen technologies, and cost optimization imperatives, category management structures need to continuously evolve to meet changing demands.

Join this webinar as our expert analysts discuss the crucial design factors in evolving procurement and category management organizations, covering aspects such as accountability structures, emerging roles and skillsets, governance, policies, and outsourcing adoption.

What questions will the webinar answer for the participants?

What are the various category management organization models prevalent in the market?
What are the factors that impact procurement and category management organizational structures?
How is resource management conducted in best-in-class procurement organizations?
How do organizations enable effective collaboration between category managers, suppliers, and business stakeholders?
How are emerging technologies affecting existing procurement structures?
What are the best practices in outsourcing procurement and category management?
How can effective category management structures help deal with uncertainties arising from shifting macroeconomic trends?

Who should attend?

CPOs
Category managers
Indirect sourcing leaders
Supplier management leaders
Strategic sourcing leaders

Amy Fong

Partner

Bhanushee Malhotra

Practice Director

Prateek Singh

Practice Director

The Mid-year CXM Checkpoint: Key Learnings and What’s to Come | Webinar

June 22, 2023

On-Demand Webinar

The Mid-year CXM Checkpoint: Key Learnings and What’s to Come

WATCH THE WEBINAR ON-DEMAND

The Customer Experience Management (CXM) industry has experienced incredible growth over the past several years. But what are the challenges it faces now due to the impending recession, the inflationary environment, and the increasing need to provide differentiated experiences to customers?

In this webinar, our analysts will examine the major events affecting the CXM industry in the first six months of 2023, how these events have shaped the industry, and what we can expect for the rest of the year.

Our speakers will discuss:

The CXM industry’s performance in the first half of 2023
The potential impact of next-generation technologies, such as Generative AI, on CXM
Major M&A activities in CXM
Key considerations for enterprises and service providers in the current market scenario

Who should attend?

CEOs, CCOs, CIOs, CTOs
BPO strategy/global heads
Head of CXM outsourcing
CXM strategy heads
Head of customer service
Head of CXM service delivery
Senior sales and marketing executives

Chhandak Biswas

Practice Director

David Rickard

Partner

Winning Employer Value Propositions: Strategies from Top GBS Employers | Webinar

June 13, 2023

On-Demand Webinar

Winning Employer Value Propositions: Strategies from Top GBS Employers

WATCH THE WEBINAR ON-DEMAND

Employer Value Proposition (EVP) has taken center stage as workforce expectations rapidly evolve.

To learn what a truly effective EVP entails, Everest Group conducted a study to find the top GBS employers by examining the employer brand perceptions of more than 300 leading GBS organizations across India, Poland, and the Philippines. The study covers multiple dimensions, including compensation, career progression, senior management, work-life balance, culture and values, and the diversity of GBS organizations worldwide.

Join our experts as they present the top GBS organizations’ performances in local talent markets based on attrition rates, joiner-exit ratio, and overall employee satisfaction ratings.

We’ll also hear from best-in-class GBS organizations, including Sun Life Asia Services Centres, Experian, and Target in India, on how they differentiate themselves in talent markets and the resulting key implications for the GBS industry.

Our speakers will discuss:

What factors impact GBS brand perception as an employer in key markets?
How can companies evaluate their own brand perception from an employee’s perspective?
How does employer branding correlate with factors such as GBS age, size, and industry vertical?
What are the top employee grievances?
What initiatives do best-in-class organizations employ to enhance overall brand perception?

Who should attend?

GBS site leaders
GBS strategy leaders
Heads of human resources
Heads of talent acquisition

Rohitashwa Aggarwal

Partner

Everest Group

Shivangee Kumar

Senior Analyst

Everest Group

Rajeev Bhardwaj

Vice President & Chief Human Resources Officer

Sun Life Asia Service Centres

David Palmieri

Managing Director, Head of Global Business Services

Experian

Bruce Starnes

SVP & President

Target in India

Welcoming the AI Summer: How Generative AI is Transforming Experiences | Webinar

June 6, 2023

On-demand Webinar

Welcoming the AI summer: How Generative AI is Transforming Experiences

WATCH THE WEBINAR ON-DEMAND

Generative AI (GAI) technology has been around for nearly half a century. But recent developments in the maturity of AI models, faster computation power of systems, and availability of high-quality training data are redefining the technology in 2023.

While tech giants like Microsoft, Google, and Meta fight to dominate the GAI landscape, leading experience providers like Adobe, Salesforce, and Oracle are entering the market with significant investments.

In this webinar, Everest Group’s experts will highlight the use cases and potential of GAI technology in crafting experiences, its limitations and risks in terms of full-fledged commercial adoption, and the industry’s predicted response.

Our speakers will discuss:

How can enterprises leverage GAI to unlock business value, and what are the current use cases?
What is the role of GAI in experience design?
What challenges in the experience ecosystem is GAI helping to address?
What is the future potential of GAI technology?
How can service providers and enterprises leverage GAI for enhanced efficiency and productivity?

Who should attend?

CMOs
CIOs
CTOs
Heads of customer experience
Heads of marketing

Nisha Krishan

Practice Director

Nitish Mittal

Partner

Sharang Sharma

Vice President

The Six Key Pricing Themes Dominating 2023 | Webinar

May 23, 2023

On-demand Webinar

The Six Key Pricing Themes Dominating 2023

WATCH THE WEBINAR ON-DEMAND

In 2022, the outsourcing industry experienced significant attrition and wage hikes. However, those metrics stabilized in the first few months of 2023, and due to today’s economic environment, the focus has turned to cost control. To make the best decisions going forward and fulfill their cost-cutting mandates, business leaders must stay on top of these shifts.

In this webinar, our experts will discuss the six key pricing and commercial themes observed in the first half of the year and how enterprises can incorporate them into their planning whether entering new outsourcing relationships, renegotiating, or consolidating.

Our speakers will discuss:

Which key outsourcing pricing and commercial themes were observed in the first part of 2023
How these six themes are expected to play out for the remainder of the year
How enterprises can use these themes to plan and execute on their cost-cutting directives

Who should attend?

CIOs
Pricing heads
IT/BPO strategy heads
Strategic sourcing leaders
Category leaders
Solutions heads
Procurement managers
Vendor managers
Presales leads

Achint Arora

Partner

Rahul Gehani

Partner

Abhishek Sharma

Partner

Ricky Sundrani

Partner

Tag: webinar