Tag: webinar

Decoding Supplier Relationship Management Technologies: What Are the Best-in-Class Functionalities and Features? | Webinar

live webinar

Decoding Supplier Relationship Management Technologies: What Are the Best-in-Class Functionalities and Features?

February 27, 2024 |
9 A.M. CST | 10 A.M. EST | 3 P.M. GMT | 8:30 P.M. IST

Enterprises are increasingly focusing on transforming supplier management activities through digital adoption to improve efficiency and relationships. However, the supplier management technology landscape is complex. Technology providers have varying capabilities and focus areas within the supplier management space, making it difficult for enterprises to choose and implement.

In this webinar, our analysts will unpack how enterprises can better understand the supplier relationship management (SRM) technology landscape and highlight the best-in-class functionalities and features.

What questions will the webinar answer for the participants?

  • What does the SRM technology landscape currently look like?
  • What are the best-in-class functionalities and features that enterprises should look for when adopting an SRM tool?
  • What does a high-level assessment of the functionality and solutioning elements of various technology providers offering SRM tools entail?

Who should attend?

  • Enterprises
  • Chief procurement officers (CPO)
  • Global sourcing managers
  • Vendor managers/vendor relationship managers
  • Procurement managers
  • Supplier relationship management technology providers
  • Procurement suite providers
  • Procurement outsourcing service providers
Lad Amit 1
Senior Analyst
Everest Group
Malhotra_Bhanushee
Practice Director
Everest Group
Thunga Akash
Senior Analyst
Everest Group
Aniruddha edited

Impact Sourcing: Empowering Communities, Transforming Business, and Creating Long-term Impact | Webinar

oN-demand webinar

Impact Sourcing: Empowering Communities, Transforming Business, and Creating Long-term Impact

With the talent demand-supply gap continuing to persist globally, providers and enterprises are increasingly leaning on alternate talent acquisition channels and models to address their resourcing needs. Impact sourcing has emerged as a strong and effective option in the global services segment and has become a model of choice for many leading service providers globally.

Watch this webinar as our impact sourcing experts shed light on the successes and trends developing in the impact sourcing space. Participants got a view into the ecosystem of impact sourcing, how providers, buyers, industry bodies, governments, and NGOs are undertaking several of their own initiatives, and the results they are seeing.

What questions did the webinar answer for the participants?

  • How is the impact sourcing model continuously evolving the business case?
  • What are service providers doing to enhance the adoption of this model?
  • How are buyers responding to services delivered by impact workers?
  • What are the emerging trends in impact sourcing and what is the outlook?

Who should attend?

  • Impact sourcing providers
  • Talent and DE&I leaders
  • Sustainability leaders
  • Sourcing and procurement leaders
  • CPOs
  • Category managers
  • Supplier management leaders
Barjatya Aishwarya 1
Practice Director
Hota Sailesh
Practice Director
Soni Rita B
Principal Analyst, Impact Sourcing & Sustainability Research
Aniruddha edited

Key Issues in EMEA: Addressing 2024’s Challenges and Emerging Sourcing Trends | Webinar

On-demand Webinar

Key Issues in EMEA: Addressing 2024’s Challenges and Emerging Sourcing Trends

In an era characterized by continual change, evolving market dynamics, and an unwavering demand for progress, enterprises must embrace innovation while effectively managing change.

In this webinar, our analysts presented invaluable insights gathered from Everest Group’s 2024 Key Issues survey, specifically focusing on how issues will impact EMEA. The webinar addressed the challenges that companies in the EMEA region will face in 2024 and how they can think about addressing them.

Participants got a view into the perspectives of industry leaders in the IT-BP sector, heard the major concerns, expectations, and emerging trends for 2024, and learnt actionable recommendations.

What questions did the webinar answer for the participants?

  • What are the key issues that businesses are anticipating in 2024
  • How will issues specifically impact EMEA?
  • What are some of the strategies businesses can leverage?

Who should attend?

  • C-level executives in EMEA
  • Service and technology providers in EMEA
Malhotra Bhanushee
Practice Director
Mittal Nitish
Partner
Sundrani Ricky
Partner

Charting the GBS Course for 2024: Accelerating and Sustaining Success | Webinar

on-demand webinar

Charting the GBS Course for 2024: Accelerating and Sustaining Success

GBS (Global Business Services) organizations have established themselves as strategic partners for the enterprise – playing a pivotal role in identifying avenues of growth and creating momentum for forward-looking and innovative change. Today, enterprises and GBS organizations are exploring non-traditional approaches – ones that are anchored on customer centricity and outcomes – to take advantage of the GBS model. However, with increased capabilities come increased responsibilities.

Watch our GBS experts for an insightful webinar examining what lies ahead for the GBS model. They discussed the model’s remarkable resilience, its rising preference, and the shifting conversations from a value-first to an outcomes-centric approach. Participants will gain valuable insights into the changing dynamics of GBS and how it plays a pivotal role in shaping enterprise-level strategies.

What questions will the webinar answer for the participants?

  • What are GBS leaders’ strategic priorities for 2024?
  • How can GBS organizations drive closer alignment with business and the broader enterprise?
  • What capabilities will become crucial as part of evolution?

Who should attend?

  • GBS leaders
  • Enterprise executives
  • COOs
  • GCC leaders
  • IT/BPO department heads
  • Global sourcing mangers
  • GBS / Shared services center heads
  • Global services leaders
  • Locations heads

Add Your Heading Text Here

Dubey Piyush
Practice Director
M Bharath
Vice President
Thomas Meghna
Meghna Thomas
Senior Analyst
Aniruddha edited

The Generative AI Advantage in Enterprise CXM Operations | Webinar

on-demand webinar

The Generative AI Advantage in Enterprise CXM Operations

Enterprises are embracing generative AI’s transformative potential in today’s rapidly evolving CXM landscape. As businesses strive to stay competitive and adapt to changing market dynamics, they are increasingly exploring its power to deliver personalized customer experiences.

In this webinar, our analysts discussed how enterprises are looking at generative AI-based solutions adoption to improve CX and contact center operations, the business impact of generative AI, and what we’ve learned about this revolutionary technology that can drive future growth.

What questions has this webinar answered for the participants?

  • What are the key areas in which generative AI is being deployed for CX services?
  • How positive are enterprises about generative AI implementation, and how are they going about it?
  • How do we expect generative AI-based solutions in CX to mature?

Who should attend?

  • CXOs (CEO, CCO, CIO, CTO)
  • CXM strategy/global heads
  • CXM outsourcing heads
  • CXM strategy heads
  • Customer service heads
  • CXM service delivery heads
  • Supplier and vendor managers
Biswas_Chandan_Chhandak
Practice Director
Rickard David
Partner

Adapting to Change: Boost Value in Outsourcing and Software Contracts When Uncertainty Persists | Webinar

ON-DEMAND WEBINAR

Adapting to Change: Boost Value in Outsourcing and Software Contracts When Uncertainty Persists

As we enter 2024, enterprises are under immense pressure to optimize their budgets and uncover potential cost savings. Over the past three years, businesses across the globe have struggled to stay within their budgets. In 2021 and 2022, we saw a sharp increase in pricing, and then budgets were slashed in 2023.

We face a strong likelihood of an economic slowdown in 2024 and an uphill battle to deliver savings. Watch this webinar to learn current pricing trends and how enterprises can find greater value and lower costs in their outsourcing, cloud, and SaaS contracts in the new year.

What questions did the webinar answer for the participants?

  • Where is outsourced deal pricing headed in 2024 amid an economic slowdown?
  • How can enterprises drive more savings from their outsourcing contracts?
  • How can enterprises realize better value from their Cloud and SaaS contracts?

Who should attend? 

  • Global enterprises
  • CIOs, CTOs
  • Supplier and vendor managers
  • Technology directors, IT managers
  • ITS/BPS strategy heads
  • Service providers
  • Technology providers
Rahul Gehani
Partner
Abhishek Sharma
Partner
Shitika Ujjain
Practice Director
Kunal Verma
Vice President

The Generative AI Odyssey: A Year in Review and What’s Ahead in 2024 | Webinar

on-demand webinar

The Generative AI Odyssey: A Year in Review and What's Ahead in 2024

In 2023, we witnessed massive investments in generative AI, with the majority coming from the supply side. Despite the initial fervor ignited by ChatGPT, the anticipated surge in enterprise adoption is yet to come. One factor contributing to this delay is the need for real-world implementation examples to make adoption more realistic and attainable.

In this webinar, our expert analysts explored the hype vs. reality of generative AI, showcased actual production-level use cases, addressed challenges head-on, and provided a glimpse into the future of this transformative technology as we move into 2024.

What questions has the webinar answered for the participants?

  • Beyond the hype, what does real generative AI adoption look like in enterprises?
  • What are the key technology trends shaping the generative AI market?
  • What will be the future themes across generative AI in 2024?

Who should attend?

  • Global enterprises
  • CIOs, CTOs, CDOs, Chief AI Officers (CAIO)
  • Technology directors, IT managers
  • Data & Analytics heads
  • ITS/BPS strategy heads
  • Senior AI executives
  • Service providers
  • Technology providers
Bhalla Priya
Practice Director
Vice President

2024 Analyst Relations Strategy Planning: Aligning with Market Predictions to Create Impact | Webinar

ON-DEMAND WEBINAR

2024 Analyst Relations Strategy Planning: Aligning with Market Predictions to Create Impact

Strategic analyst relations (AR) teams are identifying focus areas and building their team’s plans for the upcoming year. One key priority is to align their 2024 AR strategy with their organization’s business objectives. The guiding “north star” is to create impact for internal stakeholders in terms of competitiveness and preparedness.

In this on-demand webinar, our expert analysts first revealed market predictions for 2024, drawing on findings from Everest Group’s Key Issues 2024 survey. Based on those findings, our speakers discussed recommendations and actionable steps intended to help AR teams position themselves as enablers for their organization to navigate market dynamics and the realities stakeholders will face in the coming year.

What questions has the on-demand webinar answered for the participants?

  • What are Everest Group’s key predictions for the technology and global services markets for 2024?
  • How can AR teams position to support their internal stakeholders given the market conditions expected for 2024?
  • What specific plans and preparations should AR teams undertake to maximize their ability to move the needle on the various goals across teams (sales, marketing, lines of business, etc.) in their organization?

AR professionals should attend from:

  • IT service providers
  • Technology providers
  • BPS providers
  • Engineering services providers
  • Consulting service providers
Menzigian_katrina
Vice President
Mittal Alisha
Vice President
Ranjan Rajesh
Partner

Key Issues 2024: Creating Accelerated Value in a Dynamic World | Webinar

ON-DEMAND WEBINAR

Key Issues 2024: Creating Accelerated Value in a Dynamic World

In an era of ceaseless change, ever-evolving market dynamics, and an unrelenting demand for progress, the traditional pace of value creation is no longer enough. Creating accelerated value has become paramount for business leaders.

How do you achieve accelerated value? Enterprises must embrace innovation while effectively managing change. This approach will help businesses navigate rapid transformation while ensuring stability and sustainability.

Watch this webinar to gain valuable insights into the current perspectives of IT-BP industry leaders.

We discussed the major concerns, expectations, and trends for 2024 and provided recommendations on how to drive accelerated value from global services – helping position organizations to plan and align goals and succeed in 2024.

What questions has the webinar answered for the participants?

  • What are the key challenges and priorities and the outlook for global services in 2024?
  • What are the likely changes in sourcing spend, sourcing strategy (in-house vs. outsource), and locations?
  • Which digital services and next-generation capabilities are expected to be in demand?
  • How will generative AI impact the global services industry?
  • How are outsourcing deals, enterprises’ leverage of service providers, and bill rates expected to change?

Who should attend?

  • CIOs, CDOs, CTOs, CFOs, CPOs
  • Service providers
  • GBS / Shared services center heads
  • Global services leaders
  • Locations heads
Agarwalla Hrishi
Vice President
Malhotra Bhanushee
Practice Director
Mittal Alisha
Vice President
Ranjan Rajesh
Partner

Generative AI’s Role in Modern Procurement: Use Cases and Impact | Webinar

ON-DEMAND WEBINAR

Generative AI's Role in Modern Procurement: Use Cases and Impact

In today’s business landscape, streamlined and efficient procurement processes are essential for sustained growth. It is imperative for procurement to embrace leading-edge technologies such as generative AI to stay competitive.

Generative AI’s ability to optimize procurement processes, mitigate risks, and enhance decision-making is transforming the way organizations operate, making it a key tool for resilience, cost savings, and strategic advantage.

Watch this webinar to hear our analysts discuss generative AI use cases across the source-to-pay value chain, implementation challenges, and the essential steps to harness the technology’s full potential.

What questions has the webinar answered for the participants?

  • What is the impact of generative AI across the source to pay value chain?
  • What business challenges can generative AI solve for procurement organizations?
  • Who are the technology providers in the generative AI space that organizations can work with?
  • How are organizations using AI in procurement?
  • What are the adoption trends of generative AI in procurement?
  • What are the risks, challenges, and barriers to generative AI adoption?

Who should attend?

  • CPOs
  • Category managers
  • Indirect sourcing leaders
  • Supplier management leaders
  • Strategic sourcing leaders
  • CIOs, CTOs
  • Procurement technology providers
Fong Amy Refresh gray square
Partner
MicrosoftTeams image 48
Senior Analyst
Malhotra Bhanushee
Practice Director

How can we engage?

Please let us know how we can help you on your journey.

Contact Us

"*" indicates required fields

Please review our Privacy Notice and check the box below to consent to the use of Personal Data that you provide.