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webinar

Talent Shortage Expected to Hamper Innovation, Customer Service in 2019, According to Everest Group Report | Press Release

By | Press Releases

Firm to share research findings on enterprise key issues and offer insights, recommendations on outsourcing.

Talent challenges are starting to create real hardship for enterprises—hampering innovation, delaying implementation of critical projects, and adversely impacting customer service—according to the results of a recent Everest Group survey of global enterprises. Enterprises rank the difficulty of finding, retaining, upskilling and reskilling talent among the three most pressing issues they will face in 2019. Pricing pressures and adapting to shifting business models round out the list.

Everest Group will discuss these insights in a webinar on Thursday, December 13, at 9:00 am CST:Enterprise Key Issues in Global Sourcing: Exposing Disconnects and Unlocking Opportunities.There is no charge to participate.

“At Everest Group, we believe that talent shortages will continue to become more chronic as demographics and policies combine to exasperate available labor challenges, particularly in the U.S. and Europe,” said Michel Janssen, chief research guru for Everest Group. “Organizations will be forced to use automation technologies of all kinds to make their existing workforce more productive.”

Despite the challenges enterprises face, the majority of respondents to the Everest Group survey (51 percent) viewed 2018 as a great year, and 84 percent expect growth in 2019.

In the webinar, Everest Group experts will address the following topics:

  • Talent challenges – finding, retaining, upskilling and reskilling – are having a real, negative business impact and lead the list of enterprise key issues for 2019.
  • The role of the chief digital officer continues to expand. Study participants from both the enterprise and service provider viewpoints reported significantly increased decision making capacity and budgets going into 2019.
  • In a recent survey, service providers indicated their top technology investments are robotic process automation (RPA) and artificial intelligence (AI)/cognitive computing; however, those don’t match enterprises’ top investment priorities, which comprise cloud solutions, automation and big data analytics. Everest Group experts will discuss the mismatch and what it means.
  • While cost reduction remains a high priority when outsourcing, it’s not in the top two value propositions among survey respondents.

***Register for Complimentary Webinar here***

Next-Generation Infrastructure – The Backbone of Your Digital Transformation | Webinar

By | Webinars

Complimentary 60-minute webinar held on Wednesday, November 7, 2018 | 11 a.m. PST, 1 p.m. CST, 2 p.m. EST

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Infrastructure is the backbone of every digital transformation, enabling all the technologies that power the digital era. The success of your enterprise’s business strategy will increasingly depend on next-generation infrastructure advances that cost effectively deliver new capabilities and free up IT talent.

In this fact-based, example-rich session, we will share insights we have gathered from research with more than 100 enterprises across 10 industries about which infrastructure practices and capabilities produce superior outcomes – business, operational, and cost. You will learn how these insights translate into actionable steps enterprises can take to increase the business value enabled by next-generation infrastructure.

Questions we’ll address:

  • What are the driving factors behind the infrastructure strategies of companies on successful digital transformation journeys?
  • What are some examples of how business strategy is directly impacted by infrastructure strategy?
  • How are enterprises addressing the funding challenges of transforming their infrastructure to the next generation?

Who should attend, and why?
Enterprises: CIOs, CTOs, CDOs, and VPs of IT from all industries who are wrestling with developing and executing infrastructure strategies that drive business value in their digital transformations.

Presenters
Cecilia R. Edwards
Partner
Everest Group

Mark Lade
Associate Partner
Everest Group

Brian Blumer
Senior Consultant
Everest Group

Intelligent Workplaces: Enriching UX with Enterprise Chatbots — On-Demand | Webinar

By | Webinars

Wednesday, March 14, 2018 | 9:30 a.m. EST

View On-Demand Recording

Research Practice Director Ashwin Venkatesan was a key speaker during Hexaware’s March 14 webinar: Intelligent Workplaces: Enriching User Experience with Enterprise Chatbots.

The enterprise chatbot landscape is undergoing a significant shift, driven by the transformation to the digital workplace. Enterprise interest in chatbots is accelerating as a result of the need to deliver on the twin mandates of user experience and productivity.

Attendees will get an overview of third-generation virtual assistants and see how to build a long-term roadmap for adoption of chatbots. Topics to be addressed include:

  • Exploring chatbot evolution and what the future holds
  • Busting prevailing myths around chatbot adoption
  • Best practices for enterprise chatbot adoption
  • Creating a roadmap for holistic chatbot functionalities
  • Real life examples of successful implementations

Speaker
Ashwin Venkatesan, Research Practice Director, Everest Group

Trump Administration Policy Implications for the American Job Market to be Discussed in Everest Group Webinar | Press Release

By | Press Releases

Experts weigh in on how President Trump’s policies may impact the American economy, US talent models and companies with a global workforce

U.S. President Donald Trump has pledged to “Make America Great Again” by implementing policies to protect American jobs, but will the early actions and proposed policies of his administration have the desired impact? And how should business leaders in the U.S. and abroad prepare themselves for what could be a significant shift in the global landscape for jobs?

Everest Group—a consulting and research firm focused on strategic IT, business services and sourcing—will address these questions in a complimentary webinar offered this week. The webinar—“Make America Great Again: How could President Trump’s policies reshape the American job market?”—will be held on Wednesday, April 5, at 10 a.m. CDT.

***Register for the webinar here***

The one-hour event will delve into these issues:

  • US job losses and the state of the economy
  • Trends in the workforce driving the U.S. administration’s actions and its impact on U.S. competitiveness
  • Initiatives taken by leading countries and companies to enhance global competitiveness
  • Implications for global talent and business models in the near and medium term

The webinar will be hosted by Everest Group’s Marvin Newell, partner, and Hardik Chokshi, senior consultant.

The World Doesn’t Need Another White Paper | Sherpas in Blue Shirts

By | Blog

Would you maintain a marketing strategy that has shifted to a disadvantage? The answer seems like a no-brainer, but the reality is many providers in the global services market are indeed marching forward with a disadvantaged strategy.

In the increasingly competitive services marketplace, providers are running to thought leadership as a differentiation. That’s great. But here’s the problem: they use white papers to present their thought leadership but, frankly speaking, the world doesn’t need another white paper.

Nearly every provider has dozens of white papers; some have hundreds. Hoping to get past purchasing and get access to more senior people and business stakeholders, providers write white papers with the hope that they will percolate new business.

But the papers are not compelling enough to help increase their customer bases. They don’t differentiate in the area of thought leadership, because most of the providers are talking about the same topics or angles. The strategy might have worked when the topics were new; but that’s no longer the case. White papers usually sit on people’s desks and don’t get read. Even if they are read, they don’t make a strong impression and rarely result in new customers or serving an existing customer better.

For a white paper to work, it has to be different. It needs to be simple, profound and short. Buyers are looking for a practical vision of how to improve their business — they want something different than another paper about the capabilities of some tool or process. The paper won’t be remembered if it just tells the reader how to use a tool or process to do something.

Instead, a white paper with an effective message must ask penetrating questions. The right five questions will open the door.

IBM’s is doing this very well. So is Accenture. Think of their paper that gives an illustration of how a company saved $1 billion. The message is simple, clear, and leaves the potential customer asking questions. It invites a conversation between the buyer and the provider.

Webinars are similarly not effective. Like white papers, everybody is doing webinars and talking about the same thing. There is nothing compelling.

So you’re probably asking: Why is Everest Group doing webinars?

The audience for our webinars is a group of people who have subscribed to our content agenda on certain topics. In the webinars we effectively have a conversation with an intimate group invited to that conversation based on their expressed interest in it. We don’t attempt to evangelize through webinars; instead, we attempt to advance the knowledge of people who tell us they want to learn more about a topic and what’s going on in a particular space. Then we seek to move past the webinars to personal interactions and conversation with individuals.

It’s not that white papers or webinars are wrong in today’s marketing maneuvers. They have their place. It’s just that they are bad vehicles for projecting and demonstrating thought leadership to new people. They tend to be not insightful, all providers have them and the intended audience for the papers and webinars aren’t reading them or attending.

In the global services world marketing leaders depending on white papers or webinars to convey their message need to reinvent their strategy.

Is 2011 the Year of “Next Gen” Global Services? | Sherpas in Blue Shirts

By | Blog

During our annual Predictions webinar on January 27, during which we outlined many of the key themes shaping the global services market going into 2011, we were pinged with throngs of questions from the audience. As the questions continued to pour in, it became abundantly clear that savvy buyers are thinking beyond price points, SLAs, and contracts, and are now keenly focused on how to drive better global services outcomes for their companies. Let’s take a look at our predictions and buyers’ top-of-mind issues and concerns.

A Sampling of Everest Group’s “Next Gen” Themes for 2011

It’s not all about new deals in traditional markets. Growth in the global services market is increasingly about organizations shifting more operational spend into outsourcing, shared services, and captive operations. These models for managing corporate operations have taken hold, and leaders around the globe are now exploring how to grow existing delivery models and expanding how they use them. For example, in the finance and accounting outsourcing (FAO) market, we predict that organic growth will match growth coming from new engagements in 2011, dollar for dollar.

It’s about expanding value. Global services operations focused on achieving the most competitive pricing at the sake of all other considerations are in a self-defeating cycle. Next-gen services are about balancing cost gains against gains in operational efficiency, process effectiveness, and intelligent process management. For example, we expect more organizations in 2011 to manage their global sourcing and delivery portfolio with an eye toward rationalizing service provider relationships, driving broader adoption across the organization, and better aligning delivery incentives.

Taking cloud services out of the fog. While cloud services continue to be shrouded in a fog of diverse approaches and service provider strategies, it’s clear that a future based on more leveraged and standardized access to technology and processes is imminent. We expect 2011 to move the market forward in clearing some of this fog as more compelling cloud offerings take shape through continued partnering among service providers, CIOs and the intermediaries supporting both.

Service providers continue to feel the heat. Being a service provider these days continues to be a tough job. They’re under increasing pressure to drive more value (as well as better prices) against client spend, they’re facing increasing competition in consolidating markets, and their clients are rationalizing and optimizing their service provider portfolios. In 2011, we expect to see offshore legacy Tier-1 service providers, especially in IT, make selective acquisitions to grow scale against shrinking margins, build onshore capacity, and expand capabilities in order to gain more share of individual client spend.

Now, onto some of the buyer questions we received during our Predictions webinar:

  • Given changing margin profiles, should I consider repatriating my IT services work, and using offshore only for my BPO work?
  • What type of outcome-oriented metrics do you find are gaining market acceptance?
  • What are the upcoming technology plays in FAO?

These clearly indicate service buyers are thinking deeply about how to evolve their current investments in global services, and how to position their organizations to optimize their services sourcing opportunities in the future.

There’s little question that “next gen” service recipients are here — is the market ready to move forward with them?

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Access the recording of the Everest Group 2011 Market Predictions webinar.

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