Charting the GBS Course for 2024: Accelerating and Sustaining Success | Webinar

February 13, 2024

on-demand webinar

Charting the GBS Course for 2024: Accelerating and Sustaining Success

GBS (Global Business Services) organizations have established themselves as strategic partners for the enterprise – playing a pivotal role in identifying avenues of growth and creating momentum for forward-looking and innovative change. Today, enterprises and GBS organizations are exploring non-traditional approaches – ones that are anchored on customer centricity and outcomes – to take advantage of the GBS model. However, with increased capabilities come increased responsibilities.

Watch our GBS experts for an insightful webinar examining what lies ahead for the GBS model. They discussed the model’s remarkable resilience, its rising preference, and the shifting conversations from a value-first to an outcomes-centric approach. Participants will gain valuable insights into the changing dynamics of GBS and how it plays a pivotal role in shaping enterprise-level strategies.

What questions will the webinar answer for the participants?

What are GBS leaders’ strategic priorities for 2024?
How can GBS organizations drive closer alignment with business and the broader enterprise?
What capabilities will become crucial as part of evolution?

Who should attend?

GBS leaders
Enterprise executives
COOs
GCC leaders
IT/BPO department heads
Global sourcing mangers
GBS / Shared services center heads
Global services leaders
Locations heads

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Piyush Dubey

Practice Director

Bharath M

Vice President

Meghna Thomas

Senior Analyst

The Generative AI Advantage in Enterprise CXM Operations | Webinar

February 6, 2024

on-demand webinar

The Generative AI Advantage in Enterprise CXM Operations

WATCH THE WEBINAR ON-DEMAND

Enterprises are embracing generative AI’s transformative potential in today’s rapidly evolving CXM landscape. As businesses strive to stay competitive and adapt to changing market dynamics, they are increasingly exploring its power to deliver personalized customer experiences.

In this webinar, our analysts discussed how enterprises are looking at generative AI-based solutions adoption to improve CX and contact center operations, the business impact of generative AI, and what we’ve learned about this revolutionary technology that can drive future growth.

What questions has this webinar answered for the participants?

What are the key areas in which generative AI is being deployed for CX services?
How positive are enterprises about generative AI implementation, and how are they going about it?
How do we expect generative AI-based solutions in CX to mature?

Who should attend?

CXOs (CEO, CCO, CIO, CTO)
CXM strategy/global heads
CXM outsourcing heads
CXM strategy heads
Customer service heads
CXM service delivery heads
Supplier and vendor managers

Chhandak Biswas

Practice Director

David Rickard

Partner

Adapting to Change: Boost Value in Outsourcing and Software Contracts When Uncertainty Persists | Webinar

January 30, 2024

ON-DEMAND WEBINAR

Adapting to Change: Boost Value in Outsourcing and Software Contracts When Uncertainty Persists

WATCH THE WEBINAR ON-DEMAND

As we enter 2024, enterprises are under immense pressure to optimize their budgets and uncover potential cost savings. Over the past three years, businesses across the globe have struggled to stay within their budgets. In 2021 and 2022, we saw a sharp increase in pricing, and then budgets were slashed in 2023.

We face a strong likelihood of an economic slowdown in 2024 and an uphill battle to deliver savings. Watch this webinar to learn current pricing trends and how enterprises can find greater value and lower costs in their outsourcing, cloud, and SaaS contracts in the new year.

What questions did the webinar answer for the participants?

Where is outsourced deal pricing headed in 2024 amid an economic slowdown?
How can enterprises drive more savings from their outsourcing contracts?
How can enterprises realize better value from their Cloud and SaaS contracts?

Who should attend?

Global enterprises
CIOs, CTOs
Supplier and vendor managers
Technology directors, IT managers
ITS/BPS strategy heads
Service providers
Technology providers

Rahul Gehani

Partner

Abhishek Sharma

Partner

Shitika Ujjain

Practice Director

Kunal Verma

Vice President

The Generative AI Odyssey: A Year in Review and What’s Ahead in 2024 | Webinar

January 23, 2024

on-demand webinar

The Generative AI Odyssey: A Year in Review and What's Ahead in 2024

WATCH THE WEBINAR ON-DEMAND

In 2023, we witnessed massive investments in generative AI, with the majority coming from the supply side. Despite the initial fervor ignited by ChatGPT, the anticipated surge in enterprise adoption is yet to come. One factor contributing to this delay is the need for real-world implementation examples to make adoption more realistic and attainable.

In this webinar, our expert analysts explored the hype vs. reality of generative AI, showcased actual production-level use cases, addressed challenges head-on, and provided a glimpse into the future of this transformative technology as we move into 2024.

What questions has the webinar answered for the participants?

Beyond the hype, what does real generative AI adoption look like in enterprises?
What are the key technology trends shaping the generative AI market?
What will be the future themes across generative AI in 2024?

Who should attend?

Global enterprises
CIOs, CTOs, CDOs, Chief AI Officers (CAIO)
Technology directors, IT managers
Data & Analytics heads
ITS/BPS strategy heads
Senior AI executives
Service providers
Technology providers

Priya Bhalla

Practice Director

Vishal Gupta

Vice President

2024 Analyst Relations Strategy Planning: Aligning with Market Predictions to Create Impact | Webinar

January 11, 2024

ON-DEMAND WEBINAR

2024 Analyst Relations Strategy Planning: Aligning with Market Predictions to Create Impact

WATCH THE WEBINAR ON-DEMAND

Strategic analyst relations (AR) teams are identifying focus areas and building their team’s plans for the upcoming year. One key priority is to align their 2024 AR strategy with their organization’s business objectives. The guiding “north star” is to create impact for internal stakeholders in terms of competitiveness and preparedness.

In this on-demand webinar, our expert analysts first revealed market predictions for 2024, drawing on findings from Everest Group’s Key Issues 2024 survey. Based on those findings, our speakers discussed recommendations and actionable steps intended to help AR teams position themselves as enablers for their organization to navigate market dynamics and the realities stakeholders will face in the coming year.

What questions has the on-demand webinar answered for the participants?

What are Everest Group’s key predictions for the technology and global services markets for 2024?
How can AR teams position to support their internal stakeholders given the market conditions expected for 2024?
What specific plans and preparations should AR teams undertake to maximize their ability to move the needle on the various goals across teams (sales, marketing, lines of business, etc.) in their organization?

AR professionals should attend from:

IT service providers
Technology providers
BPS providers
Engineering services providers
Consulting service providers

Katrina Menzigian

Vice President

Alisha Mittal

Vice President

Rajesh Ranjan

Partner

Key Issues 2024: Creating Accelerated Value in a Dynamic World | Webinar

December 12, 2023

ON-DEMAND WEBINAR

Key Issues 2024: Creating Accelerated Value in a Dynamic World

WATCH THE WEBINAR ON-DEMAND

In an era of ceaseless change, ever-evolving market dynamics, and an unrelenting demand for progress, the traditional pace of value creation is no longer enough. Creating accelerated value has become paramount for business leaders.

How do you achieve accelerated value? Enterprises must embrace innovation while effectively managing change. This approach will help businesses navigate rapid transformation while ensuring stability and sustainability.

Watch this webinar to gain valuable insights into the current perspectives of IT-BP industry leaders.

We discussed the major concerns, expectations, and trends for 2024 and provided recommendations on how to drive accelerated value from global services – helping position organizations to plan and align goals and succeed in 2024.

What questions has the webinar answered for the participants?

What are the key challenges and priorities and the outlook for global services in 2024?
What are the likely changes in sourcing spend, sourcing strategy (in-house vs. outsource), and locations?
Which digital services and next-generation capabilities are expected to be in demand?
How will generative AI impact the global services industry?
How are outsourcing deals, enterprises’ leverage of service providers, and bill rates expected to change?

Who should attend?

CIOs, CDOs, CTOs, CFOs, CPOs
Service providers
GBS / Shared services center heads
Global services leaders
Locations heads

Hrishi Agarwalla

Vice President

Bhanushee Malhotra

Practice Director

Alisha Mittal

Vice President

Rajesh Ranjan

Partner

Generative AI’s Role in Modern Procurement: Use Cases and Impact | Webinar

December 5, 2023

ON-DEMAND WEBINAR

Generative AI's Role in Modern Procurement: Use Cases and Impact

WATCH THE WEBINAR ON-DEMAND

In today’s business landscape, streamlined and efficient procurement processes are essential for sustained growth. It is imperative for procurement to embrace leading-edge technologies such as generative AI to stay competitive.

Generative AI’s ability to optimize procurement processes, mitigate risks, and enhance decision-making is transforming the way organizations operate, making it a key tool for resilience, cost savings, and strategic advantage.

Watch this webinar to hear our analysts discuss generative AI use cases across the source-to-pay value chain, implementation challenges, and the essential steps to harness the technology’s full potential.

What questions has the webinar answered for the participants?

What is the impact of generative AI across the source to pay value chain?
What business challenges can generative AI solve for procurement organizations?
Who are the technology providers in the generative AI space that organizations can work with?
How are organizations using AI in procurement?
What are the adoption trends of generative AI in procurement?
What are the risks, challenges, and barriers to generative AI adoption?

Who should attend?

CPOs
Category managers
Indirect sourcing leaders
Supplier management leaders
Strategic sourcing leaders
CIOs, CTOs
Procurement technology providers

Amy Fong

Partner

Amit Lad

Senior Analyst

Bhanushee Malhotra

Practice Director

The State of GBS: Opportunities and Success Strategies for GBS Leaders | Webinar

November 28, 2023

on-demand webinar

The State of GBS: Opportunities and Success Strategies for GBS Leaders

WATCH THE WEBINAR ON-DEMAND

The global business services (GBS) model is currently facing challenges, including the need for more skilled, project-ready talent, the ability to attract and retain talent, and cost pressures. Additionally, companies are using outdated cost and performance metrics that aren’t aligned with the evolving model to evaluate most GBS organizations.

Despite these challenges, the GBS model is witnessing strong demand, positioning GBS leaders with a unique opportunity to unlock more value for the enterprise and solidify their differentiation.

In this webinar, our GBS expert analysts discussed key insights into the latest GBS developments, emerging themes, challenges and opportunities, and success-driving initiatives for 2024.

What questions has the webinar answered for the participants?

How is the GBS model evolving (size and growth)? What’s driving growth?
What are the challenges faced by GBS leaders? What are they doing to overcome these challenges?
What are the opportunities for GBS organizations in 2024?

Who should attend?

CIOs, CTOs
HR leaders
IT and BPO strategy heads
GBS heads
GCC heads
Shared Services leaders
IT and BPO department heads
Global sourcing managers

Anish Agarwal

Practice Director

Rohitashwa Aggarwal

Partner

Nikhil Malhotra

Practice Director

Shivani Singh

Senior Analyst

Forward-looking Sourcing for 2024: Outsourcing, Location, and Pricing Strategies in APAC | Webinar

November 23, 2023

ON-DEMAND WEBINAR

Forward-looking Sourcing for 2024: Outsourcing, Location, and Pricing Strategies in APAC

WATCH THE WEBINAR ON-DEMAND

Following a muted 2023, business leaders in the Asia-Pacific (APAC) region are cautiously optimistic about 2024. Within the current APAC sourcing market, as buyers prepare for the coming year, they are actively leveraging inventive commercial models, emerging location trends, and innovative pricing constructs to optimize the value they achieve from service providers.

In this on-demand webinar, Everest Group analysts will explore how APAC buyers can develop forward-looking sourcing strategies with the potential of advancing innovation in their outsourcing relationships and portfolios as value acceleration takes priority in 2024.

What questions will the on-demand webinar answer for the participants?

What are the top forward-looking strategies in APAC for outsourced services buyers for 2024?
What location strategies are sourcing leaders planning to adopt in 2024 to achieve increased value from their service provider portfolio?
What are the pricing trends and forecasts in APAC?
What are the new-age commercial models observed in the APAC market?
How should APAC-focused procurement leaders shape their contracting and negotiation strategies in 2024?

Who should attend?

CIOs, CTOs, CPOs, heads of procurement, and heads of outsourcing
Category managers
Indirect sourcing leaders
Buyers of outsourced services
Strategic sourcing leaders
IT and BPO department leaders
Supplier management leaders
GBS leaders managing IT and BPO outsourcing contracts
Price-to-win teams from service providers
Service Providers’ sales leaders and country heads

Ashutosh Dhoot

Practice Director

Bhanushee Malhotra

Practice Director

Ashish Sehdev

Vice President

Mihir Sinha

Practice Director

2023 Global CXM Outsourcing Landscape: Key Players, Emerging Trends, and Future Opportunities | Webinar

November 14, 2023

On-Demand Webinar

2023 Global CXM Outsourcing Landscape: Key Players, Emerging Trends, and Future Opportunities

Access the on-demand webinar, delivered live on November 14, 2023.

Enterprises remain committed to improving customer loyalty and retention, and outsourcing has been an indispensable lever in enhancing customer experience management (CXM) worldwide – meeting evolving enterprise needs through tech partnerships and tools like generative AI for scalable personalized customer experiences.

Watch this on-demand webinar where we explored the state of the global CXM outsourcing market in 2023. Our CXM expert analysts discussed the current landscape, regional considerations, emerging trends, digital CX landscape key players, and future opportunities in the CXM outsourcing industry.

What questions does the on-demand webinar answer for the participants?

What is the current state of the global CXM outsourcing market in terms of size, growth rate, and regional variations?
What are the emerging trends and industry dynamics shaping the CXM outsourcing landscape globally, including the impact of generative AI?
How is the global competitive CXM outsourcing landscape evolving?

Who should attend?

Customer experience leaders
Chief customer officers
SVP customer experience
Head of outsourcing
Procurement managers
Contact center leaders

Divya Baweja

Senior Analyst

Anubhav Das

Practice Director

David Rickard

Partner

Announcing our inaugural conference: Everest Group Engage, The Pragmatic Edge: Designing Your Future. Learn more.

Tag: webinar