Global Services Locations Predictions
Economic incentives offered by EDAs in the United States
Competition among cities to attract potential investors is stiff given the multitude of location choices available. Economic Development Agencies (EDAs) put considerable effort into drafting enticing plans to maximize employment opportunities; IT-BP jobs are prime targets as the number of high-paying jobs created is large.
Onshore delivery center set-ups rising sharply: Onshore delivery locations include the U.S., England, Western Europe, Australia, and Japan
Advances in new digital technologies, the emergence of new competitors, new sourcing models, and changing customer expectations are dramatically changing the type of IT skills enterprises across industry verticals require. And, with new service delivery paradigms such as automation, agile, and Artificial Intelligence (AI) becoming mainstream, the underlying service delivery models to support the new talent demand profile are also undergoing significant changes. We expect technology themes such as data management and analytics, omnichannel customer experience, and cloud adoption to dominate near-term demand, and cybersecurity, Service Oriented Architecture (SOA)-based application design, and agile delivery methodologies to become mainstream.
So, what does this mean from a talent perspective? Below are four takeaways from Everest Group’s recent research, much of which is detailed in a newly-released viewpoint titled Closing the Gap – The Future of IT Skills in the United States.
To support their business initiatives in the changing technological landscape, enterprises will have to create new roles. Examples of these include:
The technology revolution is leading to an integrated “thin slice” architecture that is enabled to deliver end-to-end experience transformation. This full-stack structure is a sharp deviation from the legacy silo-based architecture that has fundamentally different attributes for delivery of technology services in enterprises. From a talent perspective, traditional siloed factory models are evolving into smaller teams/pods with capabilities cutting across areas such as application development, infrastructure support, and security. Demand for full-stack engineers will increase significantly as the demand for this future integrated stack becomes more prominent across enterprises. Enterprises will need to invest in upskilling and cross-skilling their existing talent at scale and speed to be able to pivot to this new model.
Emerging technology themes will increase demand for some tech skills, and reduce demand for others. For instance, we expect demand for emerging skills such as Go and R programming to increase considerably, as enterprises explore the adoption of big data and AI solutions. On the other hand, we expect demand for skills specific to middleware tools, such as TIBCO, to remain low-medium, driven by increased adoption of offshoring and automation. Enterprises must have a good understanding of hard-to-hire skills in order to effectively chart out their talent roadmap. Key decisions such as local hiring versus offshoring will also revolve around expected demand and supply for skills.
To learn more about the emerging technology themes, their impact on talent requirements, the skills we expect to gain importance in the future, and their supply outlook, please read our viewpoint on skills of the future in the U.S. And feel free to share your opinions and stories on how you are managing tech-talent directly with us at [email protected] or [email protected].