ADP rises to No. 1, Conduent takes No. 2 and Accenture retains No. 3 ranking among world’s largest third-party BPS providers
Everest Group, a consulting and research firm focused on strategic IT, business services, and sourcing, today released the third annual edition of “The Everest Group BPS Top 50™,” a revenue-based ranking of the world’s largest third-party providers of business process services (BPS). The list was launched in 2015 as the first of its kind for the global industry, which today is valued at more than US$160 billion.
The Everest Group BPS Top 50 ranks the largest BPS service providers by revenue and reports their growth and coverage cutting across geography, domain and buyer size. Further, it analyzes key changes over time along growth, geography and functional coverage dimensions.
Everest Group estimates there are more than 200 service providers with more than US$50 million in revenues offering BPS services around the globe. What started as a cost optimization concept focusing on “non-core” and “back-office” business processes today permeates the entire business process value chain, addressing a wide variety of business objectives.
“As the global services industry in general and BPS in particular goes through a fundamental shift from an arbitrage-first to a digital-first model, service providers’ ability to transform themselves to the new paradigm will be critical to their future success,” said Rajesh Ranjan, partner at Everest Group. “This ranking, the only one of its kind for the overall industry, provides an early indication of who is navigating the shift more successfully than others. We expect the volatility in the ranking of providers to increase in coming years.”
Topping the 2016 list of BPS providers are these 10 leaders:
Top 3 North American Providers:
Top 3 EMEA Providers:
Top 3 APAC Providers:
Human Resource Outsourcing:
Contact Center Outsourcing: