Everest Group Unveils Seventh Annual Business Process Services Top 50 | Press Release

ADP, Teleperformance, Accenture, Concentrix and Arvato take Top 5 spots among world’s largest third-party BPS providers

Everest Group today released the seventh annual edition of “The Everest Group BPS Top 50™,” a ranking of the world’s largest third-party providers of business process services (BPS). The list was launched in 2015 as the first of its kind for the global industry, which is valued at more than US$200 billion. The ranking is based on 2020 revenues and year-on-year growth.

Topping the 2020 list of BPS providers are these 10 leaders:
1.    ADP
2.    Teleperformance
3.    Accenture
4.    Concentrix
5.    Arvato (Majorel)
6.    Paychex
7.    Conduent
8.    Genpact
9.    Telus
10.    TCS

***Download a complimentary copy of the 2021 Everest Group BPS Top 50 list and analysis***

BPS (also referred to as business process outsourcing or BPO) started as a cost optimization concept focusing on “non-core” and “back-office” business processes. Today BPS permeates the entire business process value chain, addressing a wide variety of business objectives.

Everest Group estimates there are more than 250 service providers with more than US$50 million in revenues offering BPS around the globe. Some are pure-play BPS providers, while others offer business services as part of a broader portfolio (including IT services, consulting, technology products, etc.). Some are focused on a particular domain or geography, while others are broad-based. Some are listed, while others are privately held. Interestingly, in 2020 specialist providers reported higher growth (4.04%) than broad-based providers (1.6%), a reversal from 2019.

In the 2021 Everest Group BPS Top 50, North America-head quartered service providers continue to dominate with a 54% share; however, in 2020, the region’s overall share declined slightly from 2019, while the share for Europe (26%) and APAC (20%) increased from 2019.

Top 3 North American Providers:

  • ADP
  • Concentrix
  • Conduent

Top 3 European providers:

  • Teleperformance
  • Accenture
  • Arvato (Majorel)

Top 3 APAC Providers:

  • TCS
  • Transcosmos
  • NTT Data

“In this year’s listing, we see several interesting trends,” said Rajesh Ranjan, partner at Everest Group. “First, the divide between risers and decliners continues to widen, increasing to 38% this year, up from 35% last year. Secondly, the overall volatility in the rankings in 2020 was subdued compared to the previous year. Going forward, as BPS 4.0 takes shape in this industry, we expect providers taking a proactive approach to align their operating model to this new paradigm will grow much faster than others.”

Other highlights:

  • The Top 5 leaders in terms of revenue were ADP, Teleperformance, Accenture, Concentrix and Arvato/Majorel.
  • The Top 5 fastest growing companies year-on-year were Telus, Sopra Steria, Willis Towers Watson, Webhelp Group and TTEC.
  • Top risers (companies whose position in the list advanced the most) include Telus, SD Worx, Webhelp Group, Sutherland, and Transcom.

The Everest Group BPS Top 50 is based on both revenues and year-on-year growth. Revenues comprise 75% of the composite score used for ranking. Growth comprises 25% and has two sub-parameters: absolute growth (measured as change in ES revenue in US$ million and accounting for 12.5% of the composite score) and percentage growth (measured as percentage change in ES revenue and accounting for the final 12.5% of the composite score).

About Everest Group
Everest Group is a research firm focused on strategic IT, business services, engineering services, and sourcing. Our clients include leading global companies, service providers, and investors. Clients use our services to guide their journeys to achieve heightened operational and financial performance, accelerated value delivery, and high-impact business outcomes. Details and in-depth content are available at http://www.everestgrp.com

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