Productivity Levers in Customer Experience Management (CXM) Deals | Market Insights™
November 16, 2022
Customer Experience Management
Customer Experience Management
Healthcare claims processing
Contact Center Pricing
2022 has proven to be a constantly shifting and unpredictable year for outsourcing services. The first half witnessed an unprecedented demand surge accompanied by cost and price inflation, and the second half saw a slowdown in client decision-making with fears of a recession.
In this webinar, Everest Group’s pricing experts will analyze the trends observed this year and deliver the pricing outlook for IT and BPO services in 2023.
Our speakers will discuss:
Who should attend?
Access the on-demand webinar, delivered live on November 8, 2022.
The need for superior speed, agility, resiliency, and product innovation continues to push enterprises to adopt cloud solutions. To optimize their use of cloud and maximize benefits, enterprises are increasingly pushing industry-specific workloads to cloud to realize user experience and growth benefits.
In this webinar, our experts will discuss how enterprises can measure the value of cloud, the challenges enterprises face in realizing its benefits, and how to unlock its full potential to maximize efficiency.
What questions will the webinar answer for the participants?
• How are organizations measuring value from their cloud investments?
• What are some of the practices adopted by best-in-class organizations to realize value of cloud?
• What are the best strategies for deriving value from the cloud?
Who should attend?
• CIOs, CTOs, and CDOs
• IT and BPO department heads
• Sourcing leaders
• Strategy leaders
• GBS Leaders managing IT and BPO outsourcing contracts
Pricing variation in Recruitment Process Outsourcing
Key IDP Pricing Drivers
Content Moderation Pricing
Evolution of Service Desks
In-demand Technology Skills
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