Tag: PEAK Matrix

Accenture, Genpact and TCS Named Leaders in Everest Group PEAK Matrix™ Report on Supply Chain Management Service Providers | Press Release

Supply Chain Management sourcing market attracts favorable interest from buyers and service providers alike

The dynamic Supply Chain Management (SCM) sourcing market is highly fragmented, highly competitive and growing, according to Everest Group. In examining the capabilities and market success of the 11 leaders in the SCM sourcing industry, Everest Group reports a growing interest in SCM as buyers seem more open to outsourcing while providers are willing to make investments to expand their suite of services.

“Increasing complexity in supply chain and global cost pressures are driving buyers to look for service providers who can deliver end-to-end SCM solutions that go beyond the traditional boundaries of procurement, logistics, and inventory management,” explains Megan Weis, vice president at Everest Group. “Service providers have also realized that with maturing market and increasing competition in Finance and Accounting Outsourcing and Procurement Outsourcing, SCM is a lucrative market to tap into.”

Announcing the SCM Services Market Leaders

In its newly released report, “Supply Chain Management (SCM) – Service Provider Landscape with PEAK Matrix™ Assessment 2017”, Everest Group explores the delivery capabilities and market success of 11 SCM service providers. Everest Group has identified the following Leaders, Major Contenders and Aspirants:

  • Leaders: Accenture, Genpact and TCS
  • Major Contenders: Capgemini, GEP, HCL, Infosys, OnProcess and WNS
  • Aspirants: EXL and Wipro

***Download Complimentary PEAK Matrix™ Preview Here***

Highlights:

  • TCS, Accenture, Genpact and Infosys control over 50 percent of the SCM market
  • Traditional BPO providers dominate the SCM landscape; they have leveraged their existing finance and accounting outsourcing (FAO) and procurement outsourcing (PO) relationships to cross-sell and up-sell SCM services to clients.
  • Some providers, such as OnProcess, have leveraged their niche set of offerings to show high growth in the market.
  • The provider landscape varies significantly across geographies with different providers focusing on specific regions; Accenture and OnProcess lead in the Americas, TCS and Capgemeni excel in EMEA, and TCS and WND dominate in APAC.
  • The provider landscape is highly fragmented in terms of leadership in different buyer industries; for example, Accenture and Genpact excel in manufacturing, OnProcess and TCS command nearly half the market in hi-tech and telecom, Genpact represents nearly a quarter of the market in retail and consumer product goods, and WNS and EXL lead in travel and logistics.
  • The SCM adoption by the SMB segment is growing and represents significant opportunities. A few providers (namely, EXL and TCS) have followed a targeted approach to build clientele in the mid-market segment while WNS is the only provider that has carved out a niche in the small-buyers segment.

About the PEAK Matrix™

The Everest Group PEAK Matrix is a proprietary framework for assessing the relative market success and overall capability of service providers based on Performance, Experiences, Ability and Knowledge. Each service provider is comparatively assessed on two dimensions: market success and delivery capabilities. The resulting matrix categorizes service providers as Leaders, Major Contenders, and Aspirants. Companies that demonstrate strong upward movement in successive reports are recognized as Star Performers. Everest Group recently announced a recalibrated methodology, in which innovation, intellectual property and technology take center stage.

Everest Group Announces Winners of 2017 IT Service Provider of the Year Awards | Press Release

Accenture, Cognizant, IBM, TCS and Wipro again top the list of IT service providers who consistently place among top performers in Everest Group’s PEAK Matrix™ reports.

Everest Group—a consulting and research firm focused on strategic IT, business services and sourcing—today announced the winners of the 2017 PEAK Matrix Service Provider of the Year™ awards for IT services. The awards, now in their second year, recognize IT service providers who have demonstrated consistent leadership in the PEAK Matrix reports issued by Everest Group in the previous year.

In 2016, Everest Group published 21 PEAK Matrix reports, evaluating a total of 73 service providers in various segments of the IT services market. Twenty of the 73 providers are recognized in the 2017 PEAK Matrix Service Provider of the Year Awards.

“Our PEAK Matrix reports evaluate market success—using factors like revenue growth, deals won or renewed, margins generated, and so forth—as well as service capabilities, where the emphasis is on innovation, because that is how providers are differentiating themselves in the eyes of enterprises today,” said Jimit Arora, partner at Everest Group. “Throughout the year, Everest Group examines what providers are investing in, what type of intellectual capital they have, how they’re devising their sourcing strategies, and whether they are experimenting with new service models or engagements with their customers. By taking all of that into account, these PEAK Matrix Service Provider of the Year awards recognize the IT providers that truly set themselves apart.”

The 2017 PEAK Matrix Service Provider of the Year Awards for IT Services comprise:

  • The ITS Top 20 list—recognizing the top 20 providers of IT services (ITS) based on a consolidated scoring of rankings within the 2016 PEAK Matrix reports.

Accenture, Cognizant, IBM, TCS and Wipro won the top five spots (in that order). Accenture (which held the second position in 2016) has moved to the top of the list above Cognizant.

  • Top Leaders and Star Performers—Awarded to IT service providers who appeared in “Leader” or “Star Performers” positions most prevalently within five market segments: IT Services (overall), Healthcare and Life Sciences (HLS); Banking, Financial Services and Insurance (BFSI); Cloud and Infrastructure Services (CIS); and Application and Digital Services (ADS).

Companies recognized either as Leaders of the Year, Star Performers of the Year, or both, include Accenture, Atos, Capgemini, Cognizant, HCL, Hewlett Packard Enterprise, IBM, Tata Consultancy Services, VirtusaPolaris, and Wipro.

Accenture had a dominant presence in the 2017 honors, claiming the No.1 spot in the ITS Top 20 list as well as being “Leader of the Year” in the Overall IT Services and ADS categories. Accenture shared “Leader of the Year” honors with Cognizant in the HLS category.

Cognizant once again made a particularly strong showing, earning the No. 2 spot in the ITS Top 20 list as well as sharing “Leader of the Year” honors in two categories: BFSI and HLS. In addition, Cognizant was named “Star Performer of the Year” in the ADS category.

Capgemini and VirtusaPolaris shared the Star Performer of the Year award in the Overall IT Services category.

Five service providers improved their rankings:

  • Accenture moved from #2 to #1
  • Atos moved from #15 to #10
  • Capgemini moved from #9 to #7
  • CSC moved from #10 to #8
  • VirtusaPolaris moved from #16 to #15

New entrants to the ITS Top 20 list include Syntel (#17), Hexaware (#18) and NTT DATA (#20). Conversely, Fujitsu, Luxoft and Unisys dropped out of the Top 20 leaderboard.

***All winners are listed in the report, “2017 PEAK Matrix Service Provider of the Year Awards” available for complimentary download here.***

“Today’s enterprises must navigate a complex landscape of next-generation and legacy technologies, a global business footprint, and a complex provider portfolio,” said Abhishek Singh, practice director at Everest Group. “The PEAK Matrix Service Provider of the Year Awards are designed to help enterprise buyers identify the best of the best – the IT service providers with strong, broad-based capabilities and successful service strategies that align well with the evolving enterprise IT demand.”

Everest Group Launches Dedicated, Digital Services Research Agenda in Response to Growing Enterprise Needs in IoT, AI, Design and Digital Innovation | Press Release

Enterprises, service providers see themselves as digital innovators, but most have only scratched the surface; Everest Group’s Digital Services research practice to identify, inform digital disruptors

Many of the world’s leading enterprises and service providers see themselves as digital innovators whose applications of digital concepts and technologies are cutting edge, when, in fact, these organizations have merely scratched the surface of digital’s disruptive potential, according to Everest Group, a consulting and research firm focused on digital services, strategic IT, business services and sourcing.

To guide organizations in the transformative adoption of the digital ecosystem, Everest Group today announced the formation of a dedicated team and a comprehensive research agenda devoted entirely to digital services. The new Digital Services research practice will address growing enterprise needs for data-based insights into Internet of Things (IoT), artificial intelligence (AI), digital design and innovation, and successful business strategies based on digital concepts.

“Since Everest Group began covering digital services in 2013, the rate of enterprise adoption of digital technology has multiplied,” said Yugal Joshi, practice director at Everest Group. “However, the digital journey is about more than the technologies alone; it is also about the people, processes, design, and innovation philosophy of an organization.

“Unfortunately, many enterprises are pointing to their piecemeal application of digital technology—using a mobile app to engage with employees, for example—and equating that with digital leadership when, in fact, digital leadership is less about these application instances and more about leveraging the interplay of digital concepts and technologies to fundamentally change the structure of their business and even the industry,” continued Joshi. “Our goal is to elucidate this distinction and provide the fact-based analyses and insights that guide enterprises and service providers to move beyond ‘look at our cool technology’ to ‘look at our cool use cases.’”

Everest Group has planned a robust 2017 research agenda focused on digital services, including deep-dives into topics such as IoT, digital marketing, mobility, next-generation and conversational analytics, platforms and disruptive start-ups. Also, Everest Group’s Digital Innovation Index and PEAK Matrix™ assessments will provide insights into the comparative market position of enterprises and service providers in terms of digital innovation.

Furthermore, through fact-based research that imparts reality, the new Digital Services research practice will explore how enterprises and service providers are tapping the interplay of technologies to drive innovation and disrupt their industries.

“Our dedicated Digital Services research program will better serve clients not only by examining a broader scope of digital services but also by zooming in on how these are being used to support business objectives,” said Gunjan Gupta, practice director at Everest Group. “Take, for example, the application of artificial intelligence. Our research will be instrumental in more clearly defining hazy terminology, such as what it truly means to have an AI solution. It will also separate the wheat from the chaff—revealing what works and what doesn’t. And, most importantly, our analysis of market leadership in digital services will clearly distinguish between organizations using AI to simply crunch data versus those using AI to truly support a business objective or drive Transformation with a capital T.”

***Click here for more information about Everest Group’s Digital Services research practice.***

Internet of Things Services Market Will Double by 2020 | Press Release

Accenture, Atos, HCL Technologies and IBM are named Leaders in Everest Group inaugural PEAK Matrix™ list of top Internet of Things service providers

Given the huge potential of the Internet of Things (IoT)—most of which is yet to be realized—enterprises are making significant investments in partnership with key service providers to explore new growth areas. As a result, Everest Group expects that the IoT services market will more than double in the next three years, reaching US$18 billion by 2020.

Enterprises are exploring ways that IoT can be used to achieve higher efficiency, enable data-driven decision-making and develop new revenue opportunities through customer-centric products and services.

**Read more about how enterprises are “Seizing the IoT Opportunity”**

With enterprises and service providers considering IoT as their next big opportunity, Everest Group has identified intriguing trends that are emerging from the current adoption pattern:

  • Eighty-seven percent of enterprises are optimistic about the returns on their investments in IoT.
  • The percentage of IoT projects moving from pilot to production has jumped four-fold from 2014 to 2016.
  • All industries are gearing up for IoT adoption, with manufacturing leading the way with 36 percent of IoT adoption across all industries.
  • Developing a strong partner ecosystem is extremely complex and requires disruptive vision.

“Enterprises are increasingly adopting IoT to improve operational efficiency and create disruptive business models,” said Chirajeet Sengupta, vice president at Everest Group. “A number of players across the IoT stack are making huge investments to grab a larger share of the pie, but most fall short on expectations of a transformation partner. Service providers can use this opportunity to draw on their engineering and services expertise and embrace new engagement models to help enterprises with long-term innovation.”

The current use cases of IoT are dominated by the need of enterprises to drive operational efficiency. However, we do expect enterprises to leverage IoT to fundamentally transform their business going forward. In fact, Everest Group has identified four distinct classifications of enterprises based upon the business objectives they hope to accomplish through their IoT initiatives:

  1. Engagers: Engagers represent 17 percent of IoT adopters; these enterprises drive IoT adoption largely for customer engagement and creation of experiences.
  2. Optimizers: Optimizers (63 percent) adopt IoT mainly to solve operational issues and improve internal efficiencies.
  3. Integrators: For Integrators (14 percent), the objective of IoT adoption is growth for the entire enterprise ecosystem.
  4. Innovators: IoT adoption by Innovators (6 percent) results in transformative disruption and “unthinkable” business models.

“Enterprises should adopt IoT across all categories, which will lead to new revenue streams and adoption of new business models,” added Sengupta.

Announcing the IoT Services Market Leaders

In its inaugural Internet of Things PEAK Matrix assessment, Everest Group explores the vision, services suite, scale of operations and domain investments of 16 IoT service providers. Everest Group has identified the following Leaders, Major Contenders and Aspirants:

  • Leaders: Accenture, Atos, HCL Technologies and IBM
  • Major Contenders: Cognizant, EPAM, HPE, L&T Infotech, NTT DATA, TCS, Tech Mahindra and Wipro.
  • Aspirants: CGI, Infosys, Luxoft and Prodapt

***Download Complimentary 4-page PEAK Matrix™ Preview Here***

Trends in the IoT services market as well as detailed insights into each of the 16 providers listed above are provided in the 92-page report, “Internet of Things Services — PEAK Matrix™ Assessment and Market Trends — IoT: Bigger Than the Hype.”  A preview report is available for complimentary download here.

*** Download Publication-Quality Graphics ***

High-resolution graphics illustrating key takeaways from this report can be included in news coverage, with attribution to Everest Group. Graphics include:

  • Internet of Things Adoption is Led by “Optimizers”
  • The Internet of Things Technology and Services Provider Ecosystem
  • Internet of Things Adoption Trends
  • Internet of Things and the Transformation Agenda
  • Internet of Things Adoption: A Definitional Framework

About the PEAK Matrix™

The Everest Group PEAK Matrix is a proprietary framework for assessing the relative market success and overall capability of service providers based on Performance, Experiences, Ability and Knowledge. Each service provider is comparatively assessed on two dimensions: market success and delivery capabilities. The resulting matrix categorizes service providers as Leaders, Major Contenders, and Aspirants. Companies that demonstrate strong upward movement in successive reports are recognized as Star Performers. Everest Group recently announced a recalibrated methodology, in which innovation, intellectual property and technology take center stage.

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