Digital Investments Support Value Throughout the Organization | Market Insights™
October 26, 2017
Digital investments support value throughout the organization
Digital investments support value throughout the organization
Enterprises are actively exploring the next-generation digital technologies after achieving a significant adoption in the digital SMAC stack
As marketing teams and individual business units step up their investments, digital moves outside the enterprise CIO’s agenda
Enterprises are increasingly adopting digital technologies to transform their customer experience, optimize the operations, and increase speed-to-market
Accenture, Cognizant, IBM and Wipro lead the industry in SDA impact, capabilities and vision.
Several big names in the Business Process Services (BPS) market have emerged as leaders in Service Delivery Automation (SDA), according to an assessment just published by Everest Group.
Influential enterprises are disrupting the status quo by demanding from their service providers not only cost reduction but also next-generation benefits focused on business outcomes and enhanced customer experiences. For service providers looking to pivot quickly from an arbitrage-first model to digital-first one, SDA is the one of the key levers, according to new research from Everest Group.
SDA comprises a spectrum of automation solutions for delivering services, such as Robotic Desktop Automation (RDA), Robotic Process Automation (RPA), autonomics, cognitive computing (machine learning, deep learning and neuro-linguistic programming) and advanced Artificial Intelligence (AI). Collectively, SDA is one of the most potent levers that BPS service providers can deploy to help buyers move beyond labor arbitrage to attain valuable benefits.
In a first-of-its-kind report, “Business Process Services Delivery Automation (BPSDA)—Service Provider Landscape with PEAK Matrix™ Assessment 2017,” Everest Group evaluates 18 leading broad-based BPS service providers relative to their SDA market impact and overall vision and capabilities. Employing its proprietary PEAK Matrix framework, Everest Group segments the providers into three categories of performance: Leaders (top quartile), Major Contenders (second and third quartile), and Aspirants (fourth quartile):
“Given the importance of SDA as a key value lever in the digital-first BPS world, this report provides an in-depth analysis and comparison of leading BPS providers in terms of their progress and market impact in this space,” said Rajesh Ranjan, partner at Everest Group. “Buyer experience and satisfaction was one of the important dimensions considered in this multi-dimensional assessment. Notwithstanding better performance by Leaders, there is clear opportunity for the BPS industry to improve on buyer satisfaction to realize SDA potential. This is more pronounced in the Artificial Intelligence space.”
Other key findings:
***A complimentary 4-page preview of the report is available for download here.*** (Registration required.)
This new report is a part of a three-part series of research findings that Everest Group plans to publish in the BPSDA space. The next report will provide an in-depth view of the state of the industry in terms of key trends, progress and future direction.
The evolution of automation is having a profound impact on the QA function; QA will have to adapt and evolve to embrace technologies that will help it to drive business outcomes
To optimize DevOps value and maximize QA relevance, QA must extend to the operations phase
QA of the future: open, as-a-service, innovative, outcome-led
Market disruptions are putting existing QA models are under the microscope, compelling QA organizations to transform themselves to deliver breakthrough business value
Supply Chain Management sourcing market attracts favorable interest from buyers and service providers alike
The dynamic Supply Chain Management (SCM) sourcing market is highly fragmented, highly competitive and growing, according to Everest Group. In examining the capabilities and market success of the 11 leaders in the SCM sourcing industry, Everest Group reports a growing interest in SCM as buyers seem more open to outsourcing while providers are willing to make investments to expand their suite of services.
“Increasing complexity in supply chain and global cost pressures are driving buyers to look for service providers who can deliver end-to-end SCM solutions that go beyond the traditional boundaries of procurement, logistics, and inventory management,” explains Megan Weis, vice president at Everest Group. “Service providers have also realized that with maturing market and increasing competition in Finance and Accounting Outsourcing and Procurement Outsourcing, SCM is a lucrative market to tap into.”
Announcing the SCM Services Market Leaders
In its newly released report, “Supply Chain Management (SCM) – Service Provider Landscape with PEAK Matrix™ Assessment 2017”, Everest Group explores the delivery capabilities and market success of 11 SCM service providers. Everest Group has identified the following Leaders, Major Contenders and Aspirants:
***Download Complimentary PEAK Matrix™ Preview Here***
Highlights:
About the PEAK Matrix™
The Everest Group PEAK Matrix is a proprietary framework for assessing the relative market success and overall capability of service providers based on Performance, Experiences, Ability and Knowledge. Each service provider is comparatively assessed on two dimensions: market success and delivery capabilities. The resulting matrix categorizes service providers as Leaders, Major Contenders, and Aspirants. Companies that demonstrate strong upward movement in successive reports are recognized as Star Performers. Everest Group recently announced a recalibrated methodology, in which innovation, intellectual property and technology take center stage.
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