Global services information and predictions for next-wave locations in the Americas: Medellin, Colombia; Heredia, Costa Rica; Lima, Peru; Belo Horizonte, Brazil; and, Queretaro, Mexico
Global Services Locations Predictions
New locations (think Jamaica, Romania, Malaysia, and Singapore) are gaining traction as Global In-house Centers (GICs) and service providers seek to match talent to specific need, as well as to diversify their location portfolios
While APAC remains the dominant delivery location, global services headcount is growing in other locations as GICs and service providers recognize the value of location-specific talent and seeks to diversify their portfolios
Availability of relevant talent for digital and complex services is driving large setups in Singapore, Romania, Ireland, and Mexico
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Although Asia Pac maintains the majority share of new center setups, its share has declined as other regions, particularly Nearshore Europe, have grown
Currency depreciation improves location attractiveness for global services delivery from locations like Chile, Argentina, Mexico, Colombia, Brazil, and Ukraine
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Global services market heatmap
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