RPO providers are increasingly investing in emerging geographies for in-country and/or nearshore/offshore delivery. At an increase of about 20%, Latin America has experienced the most growth, albeit on a smaller base.
85% of the all GIC FTEs are located in only 6 countries: 55% located in India; 30% spread among Philippines, Poland, China, Malaysia, and Costa Rica
Trinidad and Tobago is emerging as a credible location for delivery of finance and accounting services in the Caribbean region, given strong skill availability and relatively lower people cost.
Tier-3 cities saw a significant jump in GIC activity in 2013 as tier-1 (and even some tier-2) cities become saturated