Locations in nearshore Europe offer a unique value proposition for the delivery of IT services, including cost arbitrage, favorable location & connectivity, lingual and cultural affinity, quality talent availability, and a favorable business climate and access.
Global Locations and Opportunity Dashboard
8 key delivery locations comprise ~90% of the Global In-house Center (GIC), or captives, FTEs
Four value propositions drive Cali’s value as a service delivery location: cost savings, skilled and sustainable talent pool, principal city of western Colombia, robust enabling environment
Cali can play four distinct roles in companies’ regional service delivery networks: serving domestic demand, Latin American , North America, and as a spoke for regional hubs
Why Egypt should be on your location radar
Government incentives are an often-overlooked factor in location selection, yet they can have significant impact on overall costs and should be considered as part of a complete location analysis.
Central America and Caribbean English-Language Contact Center Cost-risk Assessment
Central America and Caribbean English-Language Contact Center Operating Costs are 35-75% below US Tier-2 Cities
The Central America and Caribbean English-Language Contact Center Landscape: The US accounts for more than 90% of the total contact center services demand
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