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Although Asia Pac maintains the majority share of new center setups, its share has declined as other regions, particularly Nearshore Europe, have grown
Currency depreciation improves location attractiveness for global services delivery from locations like Chile, Argentina, Mexico, Colombia, Brazil, and Ukraine
MAP Matrix™: Transaction-intensive BPS
MAP Matrix™ | Bilingual BPS (English and Spanish)
Likely impact of RPA on locations strategy on offshore and nearshore locations, virtualization, and portfolio consolidation
Although Asia Pac maintains the majority share of new center setups, its share has declined as other regions, particularly Nearshore Europe, have grown
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India and the Philippines lead global services market share
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New center set-up activity is highly concentrated in APAC, less concentrated in Nearshore Europe and highly dispersed in LAC and MEA
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