Attracting and managing talent will require both programmatic and innovative measures
The next-generation IT operating model requires enterprises to reimagine their supply model to define the role of IT service providers so that each offers unique value-add in an increasingly contingent labor ecosystem and a proliferating technology landscape
IT teams must consider key technology and cultural elements as they transition to outcome-oriented agility stacks/pods (Stack+Pod), a model that will enable them to create true business value
If IT is to create true business value, the monolithic IT services stack must be realigned from siloed towers to outcome-oriented agility stacks/pods
Technology advances are collapsing the IT stack both within and across the stack layers
Conservative, practical, and aggressive implications of automation on IT infrastructure costs
Service providers lagging behind in industry developments will be caught in a vicious cycle of margin contraction and decline as automation becomes a mainstay of managed IT infrastructure services engagements
Key questions to ask automation tool vendors / system integrators
Automation will continue to disrupt the traditional IT infrastructure outsourcing models and shift the industry to a new infrastructure-as-code paradigm
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