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IAOP

Everest Group Experts Scheduled to Reveal Sneak Preview of RPA Best Practices Findings at IAOP’s Outsourcing World Summit | Press Release

By | Press Releases

Everest Group’s Michel Janssen, Eric Simonson and Cecilia Edwards presenting at OWS18

How, exactly, are the world’s most successful organizations leveraging Robotic Process Automation to achieve superior business results? Attendees at the upcoming Outsourcing World Summit (OWS18) have the opportunity to find out before Everest Group shares this information with the world. OWS18, hosted by the International Association of Outsourcing Professionals (IAOP), will be held Feb.18-21 at the Renaissance Orlando, in Orlando, Florida.

In an Educational Partner session—“Achieving the Best of the Best RPA Results: Learn What It Takes”—Michel Janssen, chief research guru at Everest Group, will share an exclusive preview of not-yet-released Everest Group research that details the capabilities that the most successful organizations – Pinnacle Enterprises™ – have leveraged and the RPA journey they have taken to realize superior business outcomes. This analysis is based on research that directly compares and correlates business outcomes with the capabilities required to achieve those results. Janssen’s presentation will be held on Tuesday, Feb. 20, 4-4:45 p.m.

Also at OWS18, Eric Simonson, managing partner at Everest Group, will present an overview of the outsourcing industry, setting the stage for the “Voice of the Customer” session on the morning of Monday, Feb. 19.

In addition, Cecilia Edwards, partner at Everest Group, will participate in the breakfast panel discussion, “Strong Teams and Alliances Make Strong Organizations,” on Tuesday, Feb. 20. The session is designed help attendees understand how to best support each other in the workplace, get the work done, and maintain a culture of safety and support for every employee. Attendees will leave with ideas for how to check themselves, be a voice for others, and strengthen teams through clear communication.

Additionally, Edwards will participate on the panel “Diversity is Great, Inclusion is Greater #weinclude” on Tuesday evening. Panelists will discuss and define the distinct concepts of diversity and inclusion and why the combination of the two will create an enviable culture.

***Everest Group executives will be available throughout OWS 18 in booth #58. To schedule a meeting, contact Alan Wolfe, research vice president at Everest Group.***

IAOP’s Outsourcing World Summit® 2018 — February 18-21 | Event

By | Events

Everest Group is once again exhibiting at The IAOP Outsourcing World Summit 2018, IAOP’s annual global gathering. The event is taking place at the Renaissance Orlando in Orlando, Florida, February 18-21, 2018.

Chief Research Guru Michel Janssen will lead an Educational Partner session titled Achieving the Best-of-the-Best RPA Results: Learn What It Takes. The session will be held on Tuesday, February 20 from 4:00 p.m. – 4:45 p.m. Michel will also be joined by Peter Quinn, Former Managing Director of Automation for SEI Investments, who will share his success stories and lessons learned with RPA.

About the presentation: Human nature makes us want to know what the best are thinking about doing. However, while interesting, these findings do little to help move our own organizations forward in the use of RPA. In this session, you’ll get an exclusive preview of just released Everest Group research that details the capabilities the most successful organizations – Pinnacle Enterprises™ – have leveraged and the RPA journey they have taken to realized superior business outcomes. This analysis is based on research that directly compares and correlates business outcomes with the capabilities required to achieve those results. You’ll walk away armed with the comparative information you need to start designing a roadmap to be competitive today – and in the future.

Also at OWS18, Eric Simonson, Managing Partner, Everest Group, will present an overview of the outsourcing industry, setting the stage for the Voice of the Customer session on the morning of Monday, February 19.

In addition, Partner Cecilia Edwards will participate in the breakfast panel discussion on Tuesday, Februarty 20 titled Strong Teams and Alliances Make Strong Organizations. The session is designed help attendees understand how to best support each other in the workplace, get the work done, and maintain a culture of safety and support for every employee. Attendees will leave with ideas for how to check themselves, be a voice for others, and strengthen teams through clear communication.

Additionally, Cecilia will participate on the panel Diversity is Great, Inclusion is Greater #weinclude on Tuesday evening. The session will discuss and define the concepts of diversty and inclusion separately and why the combination of both will create an enviable culture.

If you’re attending IAOP OWS18, plan to stop by booth #58, to talk with our analysts, consultants, and executives. We’ll also have a professional photographer at our booth who will take complimentary headshots for anyone who would like an updated corporate or LinkedIn photo.

To set up a meeting  with  us before, during, or after the conference, please contact Research  Senior Vice President, Alan Wolfe.

Read more about IAOP OWS 18

IAOP RPA 17 — September 15 | Event

By | Events

Everest Group will be the featured Research Partner at IAOP RPA 17 in New York. Research VP Sarah Burnett will be a key speaker at the event and will host a session titled “Eight simple rules of RPA Deployment”.

Session description: More and more organizations are recognizing the benefits of Robotic Process Automation (RPA) and its ability to generate operational efficiency. Yet, many RPA projects fail to go beyond initial trials due to poor selection of processes, RPA software mismatch to requirements, and inadequate stakeholder and IT support. Everest Group has identified eight simple rules of best practice for RPA deployment, through its fact-based research. In this session we will discuss the rules and case studies to help organizations accelerate their RPA deployments.

When:
September 15, 2017

Where:
New York Marriott Downtown
85 West Street at Albany Street
New York, NY 10006

Everest Group presenters:
Sarah Burnett, Research VP, Everest Group

Learn more and register to attend IAOP RPA 17

The Deafening Silence at IAOP OWS 17 | Sherpas in Blue Shirts

By | Blog

I recently joined a few of my colleagues at IAOP OWS (Outsourcing World Summit) in San Antonio where Everest Group led sessions and set up several meetings resulting in interesting conversations. We had a unique perspective at the event given we were one of the few (maybe the only?) organizations there with a research practice dedicated to the world of global services. People came to our booth probing for insights on what was going on with the market. What we didn’t hear was interesting.

Three key realities for global services were surprisingly scarce discussion topics in much of our conversations.

  1. How the impact of digital and automation will change the nature and business of global services
    While many conference sessions and hallway discussions mentioned RPA and cognitive automation (CA), few conversations looked beyond the initial implementation stage and asked the challenging questions about how talent models will need to change, how hiring practices will need to evolve, and how the engagements and relationships between the clients of outsourcing and their service providers will evolve. RPA and CA are more than technology solutions – fundamentally they are about changing the very nature of work – allowing businesses to operate along entirely new models. The bigger question is – How will automation change our business and operational models?
  2. Management of shifting geopolitical realities
    At the IAOP summit, somehow the realities of the world outside the conference halls didn’t quite make it inside. Some folks certainly lamented the uncertainties of things like U.S. immigration and visa reform, moves towards protectionism, uncertainties around the Philippines and other delivery locations, etc. However, we heard little about how enterprises (or service providers) plan to actually navigate these changes, what steps they plan to take to ensure the stability of their operations, or how they’re evolving their operations for resiliency and continuity. Everest Group addressed global 2017 geopolitical trends in our recent Market Vista™ webinars here (global services 2017 outlook) and here (How to respond to the Philippines climate).
  3. Deceleration within the global services industry
    At an event organized by IAOP – with the “O” standing for outsourcing – we noticed there was little discussion of the overall growth and direction of the global services industry. Everest Group research finds that the IT Services industry has had four straight quarters of deceleration. Last quarter, the IT Services industry grew at 3.1 percent, and the top five Indian firms grew at 7.7 percent. This is the lowest level of growth many of these service providers have ever experienced. However, even behind closed doors a relatively optimistic tone prevailed. This was noticeably different than the annual Nasscom summit just one week earlier in Bangalore, where a somber atmosphere seemed to prevail. (Please see our CEO Peter Bendor-Samuel’s NASSCOM blog for more on this.)

Why the hush-hush on these critical topics? Could it be everyone feels they’re shoulder-to-shoulder, looking at un-ventured territory as the industry experiences what seems to be its next evolution? Or are companies simply keeping quiet about their next steps? We’d love to hear your thoughts.

IAOP’s The Outsourcing World Summit® 2017 — February 19-22 | Event

By | Events

Everest Group is once again exhibiting at The Outsourcing World Summit 2017, IAOP’s annual global gathering. The event is taking place at JW Marriot Hill Country in San Antonio, Texas, February 19-22, 2017.

Managing Partner, Research, Eric Simonson will co-lead an outsourcing leadership session on key benchmarking trends with Jim Loftin, Director of Silicon Valley Bank. The session will be held on Tuesday, February 21 from 11:45 a.m. – 12:30 p.m. The room location is TBD and will be provided as soon as it is available.

If you’re attending, plan to stop by booth #69, to talk with our analysts, consultants, and executives.

Read more about OWS 17