As the cost reduction mandate intensified, automation took center stage in banking ITO deals in 2016
Banks are increasing digital leverage
The pace of technology disruption and changing consumer preferences are disrupting the current banking landscape, forcing banks to consider a co-creation model to combine, package, and offer products/services from banking and allied businesses. Banks will need to move away from a product-focused approach and adopt a customer-centric strategy to achieve transformation.
Digital Force Multiplier: A cloud adoption story in banking and financial services
The overall impact of digital on the BPM growth curve will be negative initially, driven by RPA. As other components mature and become pervasive, the tide will turn, and its impact will be positive.