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Blogs
Cloud Infrastructure CX / Customer Experience Mergers & Acquisition

SAP Accelerates Experience Pivot with a $8 billion Bet on Qualtrics | Sherpas in Blue Shirts

by Nitish Mittal and 1 other
Blogs
Digital initiatives are failing - here's why
CX / Customer Experience

Digital Initiatives Yielding Sour GRAPES? Gaps in Reality and Promises | Sherpas in Blue Shirts

by Yugal Joshi
Blogs
Business people shaking hands, finishing up a meeting.
CX / Customer Experience Outsourcing Pricing

The CX in CCO has Evolved – How are Pinnacle Enterprises™ Doing it? | Sherpas in Blue Shirts

by StaffWriter
Blogs
CCO omnichannel CX
CX / Customer Experience

Omnichannel CX: Conquering the Challenges | Sherpas in Blue Shirts

by Katrina Menzigian and 1 other
Blogs
Digital driving contact center outsourcing
CX / Customer Experience

CCO Service Providers Missing Mark on Digital Pivot | Sherpas in Blue Shirts

by StaffWriter
Blogs
chatbots in contact centers getting smarter
Automation CX / Customer Experience

Chatbots are Getting Smarter, and That’s Good News for Contact Centers | Sherpas in Blue Shirts

by StaffWriter and 1 other
Blogs
CX and the Philippines
CX / Customer Experience Outsourcing

CX and the Philippines: An Evolving Value Proposition | Sherpas in Blue Shirts

by StaffWriter
Blogs
CX Focused Contact Center Outsourcing
CX / Customer Experience

Designing an Engagement Model for the Contact Center of the Future | Sherpas in Blue Shirts

by StaffWriter
Blogs
Contact Center Outsourcing service provider growth strategies
CX / Customer Experience

Sustainable Service Provider Strategies for Digitalized Contact Centers | Sherpas in Blue Shirts

Blogs
Contact Center Outsourcing
CX / Customer Experience Onshoring

Are There Productivity Differences Across Contact Center Locations? Yes, But … | Sherpas in Blue Shirts

by StaffWriter