Everest Group CEO Peter Bendor-Samuel will join IPSoft’s webinar to discuss how enterprises are reinvigorating their customer service, especially within the context of the post- COVID-19 next normal. They’ll discuss how companies can leverage enterprise automation and conversational AI together to augment customer care.
Thursday, July 16, AM EST
Global Vice President, Digital Workplace Services
Chief Commercial Officer
Firm to share research findings on enterprise key issues and offer insights, recommendations on outsourcing.
Talent challenges are starting to create real hardship for enterprises—hampering innovation, delaying implementation of critical projects, and adversely impacting customer service—according to the results of a recent Everest Group survey of global enterprises. Enterprises rank the difficulty of finding, retaining, upskilling and reskilling talent among the three most pressing issues they will face in 2019. Pricing pressures and adapting to shifting business models round out the list.
Everest Group will discuss these insights in a webinar on Thursday, December 13, at 9:00 am CST: “Enterprise Key Issues in Global Sourcing: Exposing Disconnects and Unlocking Opportunities.” There is no charge to participate.
“At Everest Group, we believe that talent shortages will continue to become more chronic as demographics and policies combine to exasperate available labor challenges, particularly in the U.S. and Europe,” said Michel Janssen, chief research guru for Everest Group. “Organizations will be forced to use automation technologies of all kinds to make their existing workforce more productive.”
Despite the challenges enterprises face, the majority of respondents to the Everest Group survey (51 percent) viewed 2018 as a great year, and 84 percent expect growth in 2019.
In the webinar, Everest Group experts will address the following topics:
***Register for Complimentary Webinar here***