Global Services Locations Predictions | Market Insights™
April 29, 2019
Global Services Locations Predictions
Global Services Locations Predictions
While APAC remains the dominant delivery location, global services headcount is growing in other locations as GICs and service providers recognize the value of location-specific talent and seeks to diversify their portfolios
Cost of operations for digital services varies widely across key locations for service delivery
Learn more about our Advanced Locations Tool and get a free sample download
Maturity of digital services varies among established global services locations
Learn more about our Advanced Locations Tool and get a free sample download
Overall, Argentina’s outsourcing, or “near-shoring” sector boasts 105,000-115,000 full-time equivalent positions (FTEs) in global services, according to industry tracker Everest Group. That makes it the leader in South America and only about 20,000 FTEs behind Latin America tech services leader Mexico.
Despite macroeconomic instability in recent years, Argentina continues to witness new center set-up activity,” said Salil Dani, Everest Group’s vice president of global sourcing.
In the last 24 months, 12 new outsourcing service providers have opened there, matching Mexico and more than doubling the pace in much larger Brazil, Everest data shows, although still well behind India.
Currency depreciation improves location attractiveness for global services delivery from locations like Chile, Argentina, Mexico, Colombia, Brazil, and Ukraine
Click image to enlarge
Global services market heatmap
Service providers seek to optimize delivery mix by exploring new locations while also developing onshore capabilities
Brazil, Mexico, Argentina most commonly included in Latin America RPO deals
Applications outsourcing (AO) service delivery locations are expanding around the world, but Asia remains the most cost-effective option
©2023 Everest Global, Inc. Privacy Notice Terms of Use Do Not Sell My Information
"*" indicates required fields