Tag: AI or Artificial Intelligence

Analyzing the EU AI Act Impact for Global Businesses | Webinar

ON-DEMAND WEBINAR

Analyzing the EU AI Act Impact for Global Businesses

Regulation in the AI space is about to change significantly with the introduction of the EU AI Act. How will this new legislation affect enterprises in the EU and beyond?

This webinar, hosted by Everest Group Partners Anil Vijayan and Nitish Mittal alongside Mark Lewis, Senior Consultant at Stephenson Harwood LLP, delved into this first-of-its-kind regulation and its implications for enterprises, tech providers, and tech service providers. They discussed how to prepare for the legislation’s effects, including its extraterritorial impact, as the introduction of this comprehensive AI-focused legislation affected other global locations.

Watch this event and gain insights into the potential repercussions of this legislation, with advice for best practices and key considerations to make when implementing AI tools in light of this new Act.

What questions did the webinar answer for the participants?

  • What is the state of the global regulatory environment with regards to AI?
  • What is the anticipated impact of the EU AI act for various stakeholders?
  • How can enterprises prepare for the Act coming into effect?

Who should attend?

  • CIOs
  • CEOs
  • CTOs
  • CSOs
  • COOs
  • ITS/BPS strategy heads 
  • CXOs
  • BU heads
Senior Consultant
Stephenson Harwood LLP
Partner
Everest Group
Partner
Everest Group

Implementing Gen AI for CXM: The Data Challenge | LinkedIn Live

LINKEDIN LIVE

Implementing Gen AI for CXM: The Data Challenge

View the event on LinkedIn, which was delivered live on Wednesday, April 17, 2024.

🚀 Generative AI (gen AI) has the potential to revolutionize customer support, as well as reduce operational costs. However, to leverage gen AI for its maximum capabilities, it will be vital to base AI learnings on excellent quality data that is well managed and controlled.

📣 Watch this LinkedIn Live session with Everest Group’s David Rickard, Partner, and guest David Ilett, Consulting Director from Davies, to explore practical examples of implementing gen AI for customer experience (CX). Learn about the main challenges organizations face with data provision for AI and understand how to plan adequately to avoid the common pitfalls. 📊

During this engaging LinkedIn Live, we discussed:

⭐ The main challenges facing enterprises when deploying gen AI 🌐
⭐ The scale of the data provision challenge 📈
⭐The practical steps that organizations can take to leverage gen AI

 

Meet the Presenters

Rickard David
Partner
Everest Group

Breakdown: CX Leaders Spooked by Gen AI Data and Compliance Snafus | In the News

Decision makers in the CX space are almost entirely sold on generative AI (gen AI). Nevertheless, many can’t shake off the nightmare scenarios that the technology could bring in matters of data security and compliance.

Data security and compliance are the issues of most concern for CX leaders seeking to deploy gen AI in their organizations, according to a recent survey by Everest Group and TELUS International.

Read more in Nearshore Americas.

Generative AI vs. Large Language Models (LLMs): What’s the Difference? | In the News

Text-generating AI tools like ChatGPT and LLMs are inextricably connected. LLMs have grown in size exponentially over the past few years, and they fuel generative AI by providing the data they need.

LLMs have been around since the early 2010s, but they gained popularity when powerful generative AI tools like ChatGPT and Google’s Bard launched. Everest Group notes that one reason 2023 saw such exponential growth is the expansion of parameters in LLMs, with GPT-4 having more than 175 billion parameters.

Read more in Medium.

Analytics and Artificial Intelligence (AI) Services Specialists PEAK Matrix® Assessment 2024

Analytics and Artificial Intelligence (AI) Services Specialists

Amid the macroeconomic headlines, many enterprises seek a proven RoI track record before committing to investments in Analytics and AI. Additionally, a stringent regulatory environment is prompting enterprises to cautiously approach the adoption of generative AI. These enterprises are seeking assistance from analytics and AI services specialists to run pilot projects and scale up implementations. This demand is driving providers to invest in deepening their data, analytics and AI capabilities and expanding their industry knowledge.

Analytics and Artificial Intelligence (AI) Services Specialists

What is in this PEAK Matrix® Report

 In this report, we assess 26 analytics and AI services specialists featured on the Analytics and AI Services Specialists PEAK Matrix® 2024.
 

Contents: 

This report features detailed profiles of 26 analytics and AI services specialists and includes:

  • Everest Group’s PEAK Matrix® evaluation of analytics and AI service providers, categorizing them into Leaders, Major Contenders, and Aspirants
  • Providers’ key strengths and limitations

Scope:

  • Industry: data and analytics
  • Geography: global
  • The assessment is based on Everest Group’s annual RFI process for the calendar years 2022 and 2023 H1 (January-June), interactions with leading analytics and AI services specialists, client reference checks, and an ongoing analysis of the analytics and AI services market

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Analyzing the EU AI Act Impact for Global Businesses

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What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

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What Does the EU’s AI Act Mean for Startups? | In the News

The EU Parliament passed the much-awaited AI Act last week, making it the first major jurisdiction in the world to introduce comprehensive rules for the sector, but compliance could prove tough for startup companies new to regulation.

“While the Act is quite progressive and likely to have a knock-on effect in other regions, there are concerns on how it might impact innovation in the EU,” Nitish Mittal, Partner at Everest Group, told MetaNews.

Read more in Meta News.

AI Briefing: Gale Debuts Generative AI Platform for Media-buying | In the News

Since the generative AI boom began, advertising holding companies and independent agencies have raced to develop their own platforms. More companies are pursuing the integration of multiple AI models in a single platform.

“AI is not just one small thing. It has everything to do from hardware to software and data to services, so you need to stitch that together. You almost need a new special vehicle to be able to do this,” said Nitish Mittal, Partner at Everest Group.

Read more in Digiday.

EU AI Act Sets Global Standard for Managing AI | In the News

The European Parliament passed some of the world’s first comprehensive AI regulations Wednesday, meaning that enterprise businesses will need to start taking steps toward compliance. The European Union’s AI Act regulates the technology by placing AI models into buckets of risk ranging from minimal risk to unacceptable risk.

The risk-based approach outlined in the EU AI Act is “unique,” said Nitish Mittal, Partner at Everest Group. The approach addresses some of the AI paranoia attached to the growing use of large language models.

Read more in Tech Target.

AI Act Gets Final Nod in European Parliament: Does It Go Far Enough? | In the News

The European Parliament passed the AI Act, with the landmark ruling setting the standards for AI governance in the European Union. But does it go too far, or not far enough?

Nitish Mittal, Partner at Everest Group, said “There are concerns about how the EU AI Act might prevent exponential innovation in AI in Europe, compared to the strides being made by US and Chinese companies and governments”. Mittal also agreed that the AI Act’s risk management framework is “nuanced, as it looks at risks throughout the design and development process, considering impacts on safety, privacy, and fundamental rights.”

Read more in Cybernews.

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