Designing Agile Procurement Operating Models for Maximum Value and Innovation | Webinar

September 10, 2024

on-demand webinar

Designing Agile Procurement Operating Models for Maximum Value and Innovation

Procurement today faces constant pressure to reduce costs while adding value, such as improving efficiency, driving supplier innovation, managing risk, incorporating emerging technologies like generative AI, and helping the organization achieve its environmental, social, and governance (ESG) goals, among others. A well-designed procurement operating model is key to achieving these objectives, but many teams struggle with outdated models.

In this on-demand webinar, our sourcing experts helped procurement professionals understand the key factors of designing an effective model to ensure maximum organizational value.

What questions did the webinar answer?

Why are organizations transforming their procurement operating models, and what are the key drivers for this change?
How do you design a procurement operating model that aligns with your organization’s structure and strategic objectives?
What are the considerations for building agility in your procurement operating model so that it can easily adapt to changing needs?
How does an organization’s procurement maturity level impact its choice of procurement operating models?

Who should attend

Enterprises
Chief procurement officers (CPO)
Procurement category managers
Global sourcing managers
Supplier relationship managers
Procurement managers
Supplier management leaders

Amy Fong

Partner

Amit Lad

Senior Analyst

Prateek Singh

Practice Director

Gen AI and the Future of Cybersecurity: Advanced Strategies for Cyber Defense | Webinar

September 5, 2024

ON-DEMAND WEBINAR

Gen AI and the Future of Cybersecurity: Advanced Strategies for Cyber Defense

WATCH THE WEBINAR ON-DEMAND

Generative AI (gen AI) is growing in popularity and is rapidly reshaping the cybersecurity landscape with its innovative capabilities.

This webinar, drawing from current advancements and Everest Group’s recent research, provided cybersecurity buyers and service providers with insights into new developments, emerging applications, challenges, and opportunities presented by gen AI in cybersecurity.

What questions did the webinar answer?

What are the drivers and inhibitors for gen AI adoption in cybersecurity?
What are some of the emerging gen AI use cases in cybersecurity?
What should enterprises do with gen AI in cybersecurity?
What should service providers do with gen AI in cybersecurity?

Who should attend?

CISOs and CIOs
Security and cybersecurity leaders
Heads of outsourcing
Procurement heads
Vendor managers
Service provider leaders

Kumar Avijit

Vice President

Arjun Chauhan

Senior Analyst

Yugal Joshi

Partner

Elevating CX: Trends and Insights for a Unified CX Tech Strategy | Webinar

August 27, 2024

ON-DEMAND WEBINAR

Elevating CX: Trends and Insights for a Unified CX Tech Strategy

WATCH THE WEBINAR ON-DEMAND

In the dynamic customer experience (CX) landscape, competition to achieve an effective tech stack is driving innovation. By integrating service, sales, and marketing capabilities through a platform approach, businesses can streamline operations, centralize customer data for better insights, improve collaboration across departments, and enhance the overall customer experience.

Watch this webinar to discover how leveraging unified platforms and innovative technologies can help businesses scale, increase agility, and create seamless, personalized customer journeys.

Our analysts also covered key buyer pain points, the CX tech vendor landscape, enterprise approaches to unifying CX, pricing strategies for sourcing CX tech, the impact of generative AI in improving CX, and future CX technology trends to watch for.

What questions did the webinar answer?

What does a typical CX tech stack need to look like?
Who are the emerging players/buying trends in the space?
What advantage does a platform-based approach have?
How can I unify end-to-end CX?
What are the pricing models prevalent in CX tech?
What will be the impact of Gen AI in CX?
Which are the major future trends in this space?

Who should attend

Enterprises
Service Providers
CIO, CTO, CX leaders
Procurement heads

Anubhav Das

Practice Director

Sharang Sharma

Vice President

What’s Next in Financial Services? Driving Transformation Through Sourcing, Technology, and Operations | Webinar

July 23, 2024

ON-DEMAND WEBINAR

What’s Next in Financial Services? Driving Transformation Through Sourcing, Technology, and Operations

WATCH THE WEBINAR ON-DEMAND

The Banking, Financial Services, and Insurance (BFSI) industry is undergoing major business and IT transformations amid current challenging macroeconomic, geopolitical, and regulatory environments. To navigate these complexities, BFSI organizations need critical market intelligence, peer best practices, and strategic frameworks for informed sourcing, technology, and operational decisions.

In this webinar, attendees learned how BFSI firms are driving business transformation in response to the macroeconomic environment, evolving customer needs, the tightening regulatory landscape, and the rapid adoption of AI and cloud technologies.

What questions did the webinar answer for the participants?

What are the IT and sourcing implications of the business and operating model transformations that BFSI firms are undertaking?
What is the product-IT operating model, and what does it mean in the BFSI industry?
What is the role of AI in the financial services transformation?
Where are industry peers in their generative AI adoption journey from pilot to production?
How can BFSI firms extract more value from their core systems by investing in an ecosystem of core augmentation solution providers?
What is the upcoming research from Everest Group covering technology providers in the BFSI industry?

Who should attend?

CIOs and CTOs
IT and BPO strategy and department heads
Heads of outsourcing
Procurement managers, global sourcing managers, and vendor managers
IT and BPO service provider leadership
Technology providers
Analyst relations

Ronak Doshi

Partner

Kriti Seth

Practice Director

Abhilasha Sharma

Practice Director

Vigitesh Tewary

Practice Director

Conversational AI for IT Management – Products PEAK Matrix® Assessment 2024

July 16, 2024

Conversational AI for IT Management Products

IT management, once viewed as a troubleshooting function, has transitioned into a holistic entity that improves employee experience and streamlines business operations. Leading this transformation is conversational AI, which translates AI capabilities into measurable business benefits such as elevating user experience, productivity, and cost efficiency.

The conversational AI landscape is continuously innovating. However, generative AI and large language models, which can generate human-like text and enable more natural and context-aware conversations, have marked a tectonic shift in the domain. Generative AI can significantly boost conversational AI platforms’ performance by enhancing their conversational intelligence and cognitive capabilities, improving data security and quality, assessing multi-modal sentiments, analyzing agent behavior, enhancing virtual agent training, and providing other valuable functionalities.

Consequently, organizations are increasingly adopting conversational AI platforms, especially to support IT management, uncover growth opportunities, and expand in IT management.

Conversational AI for IT Management Products PEAK Matrix® Assessment 2024

Conversational AI for IT Management

What is in this PEAK Matrix® Report

Contents:

In this report, we assess 12 conversational AI for IT management technology providers featured on the Conversational AI for IT Management Products PEAK Matrix® and categorize them as Leaders, Major Contenders, and Aspirants based on their capabilities and market offerings.

The report will enable enterprises to select right-fit providers for their requirements and allow technology providers to benchmark themselves against the competition.

Scope:

All industries and geographies
The assessment is based on Everest Group’s annual RFI process for calendar year 2023, interactions with leading conversational AI technology providers, client reference checks, and ongoing analysis of the conversational AI for IT management market

CONVERSATIONAL AI FOR IT MANAGEMENT PRODUCTS PEAK MATRIX® ASSESSMENT 2024

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What is the PEAK Matrix®?

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AITech Interview with Rishabh Poddar, CEO and Co-founder of Opaque Systems | In the News

June 11, 2024

In an interview with AITech Park, Rishabh Poddar, CEO and Co-founder of Opaque Systems, said that with data privacy regulations becoming more stringent, securing confidential and sensitive data is an urgent priority for organizations globally. Confidential computing — projected to be a US$54 billion market by 2026 by Everest Group — provides a solution using TEEs or “enclaves” that encrypt data during computation, isolating it from access, exposure, and threats.

Read on to find more in AITech Park.

Planning for Gen AI Disillusionment | In the News

June 4, 2024

The capabilities of a new wave of generative AI (gen AI) tools have spurred massive investment. But even as the investment dollars keep pouring in and companies build business strategies around this emerging technology, fears of risk remain.

Vishal Gupta, Partner at Everest Group, said that maximizing the results of gen AI requires a thoughtful approach. He emphasized the need to ensure digital readiness by establishing the necessary technical maturity by streamlining processes and fostering a data-driven culture within the organization.

Read more in Tech Target.

Redefining T&S: Adapting to Economic, Regulatory, and Technological Shifts | Webinar

May 23, 2024

ON-DEMAND WEBINAR

Redefining T&S: Adapting to Economic, Regulatory, and Technological Shifts

WATCH THE WEBINAR ON-DEMAND

In light of the current economic landscape, regulatory changes, and technology-led disruption, the need for an evolution in Trust and Safety (T&S) Business Process Services (BPS) has become apparent. It is evolving in both scope and execution as generative AI and compliance with regulations, especially in Europe, take center stage.

Watch us as we explore the pivotal trends and challenges influencing the T&S market, including the impact of the election season, the rise of online harm, and the essential need for regulatory compliance.

What questions has the webinar answered for the participants?

What are the key enterprise focus areas and trends in T&S?
How will regulations affect enterprises?
How will technology affect T&S services in the next 2-3 years?

Who should attend?

CIOs and CTOs
IT/BPO strategy leads
Outsourcing and procurement managers
Global sourcing managers
Senior marketing executives
T&S and content moderation leads
T&S solutions and practice leads
Client acquisition heads
Senior sales executives from IT, BPO and T&S

Abhijnan Dasgupta

Practice Director

Dhruv Khosla

Senior Analyst

David Rickard

Partner

Analyzing the EU AI Act Impact for Global Businesses | Webinar

April 18, 2024

ON-DEMAND WEBINAR

Analyzing the EU AI Act Impact for Global Businesses

WATCH THE WEBINAR ON-DEMAND

Regulation in the AI space is about to change significantly with the introduction of the EU AI Act. How will this new legislation affect enterprises in the EU and beyond?

This webinar, hosted by Everest Group Partners Anil Vijayan and Nitish Mittal alongside Mark Lewis, Senior Consultant at Stephenson Harwood LLP, delved into this first-of-its-kind regulation and its implications for enterprises, tech providers, and tech service providers. They discussed how to prepare for the legislation’s effects, including its extraterritorial impact, as the introduction of this comprehensive AI-focused legislation affected other global locations.

Watch this event and gain insights into the potential repercussions of this legislation, with advice for best practices and key considerations to make when implementing AI tools in light of this new Act.

What questions did the webinar answer for the participants?

What is the state of the global regulatory environment with regards to AI?
What is the anticipated impact of the EU AI act for various stakeholders?
How can enterprises prepare for the Act coming into effect?

Who should attend?

CIOs
CEOs
CTOs
CSOs
COOs
ITS/BPS strategy heads
CXOs
BU heads

Mark Lewis

Senior Consultant

Stephenson Harwood LLP

Nitish Mittal

Partner

Everest Group

Anil Vijayan

Partner

Everest Group

Implementing Gen AI for CXM: The Data Challenge | LinkedIn Live

April 17, 2024

LINKEDIN LIVE

Implementing Gen AI for CXM: The Data Challenge

View the event on LinkedIn, which was delivered live on Wednesday, April 17, 2024.

Generative AI (gen AI) has the potential to revolutionize customer support, as well as reduce operational costs. However, to leverage gen AI for its maximum capabilities, it will be vital to base AI learnings on excellent quality data that is well managed and controlled.

Watch this LinkedIn Live session with Everest Group’s David Rickard, Partner, and guest David Ilett, Consulting Director from Davies, to explore practical examples of implementing gen AI for customer experience (CX). Learn about the main challenges organizations face with data provision for AI and understand how to plan adequately to avoid the common pitfalls.

During this engaging LinkedIn Live, we discussed:

The main challenges facing enterprises when deploying gen AI
The scale of the data provision challenge
The practical steps that organizations can take to leverage gen AI