Generative AI’s Role in Modern Procurement: Use Cases and Impact | Webinar

December 5, 2023

ON-DEMAND WEBINAR

Generative AI's Role in Modern Procurement: Use Cases and Impact

In today’s business landscape, streamlined and efficient procurement processes are essential for sustained growth. It is imperative for procurement to embrace leading-edge technologies such as generative AI to stay competitive.

Generative AI’s ability to optimize procurement processes, mitigate risks, and enhance decision-making is transforming the way organizations operate, making it a key tool for resilience, cost savings, and strategic advantage.

Watch this webinar to hear our analysts discuss generative AI use cases across the source-to-pay value chain, implementation challenges, and the essential steps to harness the technology’s full potential.

What questions has the webinar answered for the participants?

What is the impact of generative AI across the source to pay value chain?
What business challenges can generative AI solve for procurement organizations?
Who are the technology providers in the generative AI space that organizations can work with?
How are organizations using AI in procurement?
What are the adoption trends of generative AI in procurement?
What are the risks, challenges, and barriers to generative AI adoption?

Who should attend?

CPOs
Category managers
Indirect sourcing leaders
Supplier management leaders
Strategic sourcing leaders
CIOs, CTOs
Procurement technology providers

Amy Fong

Partner

Amit Lad

Senior Analyst

Bhanushee Malhotra

Practice Director

AI Developers, Led by OpenAI, Raise over US$50B | In the News

November 27, 2023

This month marks a year since the debut of OpenAI’s game-changing “generative AI” tool known as ChatGPT, whose explosive success has kicked off an AI investment race among big tech companies.

Some of the major AI-related venture capital deals with artificial intelligence technology providers have highlighted the strength of the fast-growing market, according to a recent report by research firm Everest Group.

Read more in CFO Dive.

IT Companies up Stakes on GenAI as Clients Demand Integrated Solutions | In the News

November 22, 2023

IT companies, globally and in India, are betting big on generative artificial intelligence (GenAI) as clients are increasingly realizing the value of it and demanding solutions that are integrated with it.

“We see clients of IT companies getting 1-3% of their technology budget as a one-time war chest to experiment in GenAI, so there’s an opportunity for IT service providers to tap into this pool. We have already seen paid POCs commissioned by some clients with providers, so the time to act is now. Clients are convinced of the early impact of GenAI,” says Nitish Mittal, Partner – Technology, Everest Group.

Read more in Business Standard.

Chaos at OpenAI Raises Questions about Enterprise Reliance on ChatGPT | In the News

November 20, 2023

With OpenAI’s leaders ousted and staff in revolt, the volatility could cause enterprises to shift where they procure generative AI.

OpenAI’s services are a major pull for enterprises, with 9 in 10 Fortune 500 companies using its products, the company announced in November. The company also tops the list of leading AI-first technology providers, according to research firm Everest Group, which ranked vendors based on overall AI revenue, total funding received, growth in funding during the last two years, and market valuation.

Read more in CIO Dive.

Sam Altman’s Ouster Unlikely to Impact OpenAI’s Partnerships with IT Companies: Experts | In the News

November 20, 2023

The ouster of Sam Altman, OpenAI’s CEO and the face of the AI boom, is unlikely to have a long-term impact on the company’s existing business partnerships with Indian IT services companies and the pace of generative AI innovations, said industry experts.

In the short run, said Peter Bendor-Samuel, founder of research firm Everest Group, Altman’s exit is unlikely to affect OpenAI’s partnerships and commercial agreements. But in the long run, it may affect the company’s ability to raise capital, which could make it a less attractive partner, he told Moneycontrol.

Read more in MoneyControl.

2023 Global CXM Outsourcing Landscape: Key Players, Emerging Trends, and Future Opportunities | Webinar

November 14, 2023

On-Demand Webinar

2023 Global CXM Outsourcing Landscape: Key Players, Emerging Trends, and Future Opportunities

Access the on-demand webinar, delivered live on November 14, 2023.

Enterprises remain committed to improving customer loyalty and retention, and outsourcing has been an indispensable lever in enhancing customer experience management (CXM) worldwide – meeting evolving enterprise needs through tech partnerships and tools like generative AI for scalable personalized customer experiences.

Watch this on-demand webinar where we explored the state of the global CXM outsourcing market in 2023. Our CXM expert analysts discussed the current landscape, regional considerations, emerging trends, digital CX landscape key players, and future opportunities in the CXM outsourcing industry.

What questions does the on-demand webinar answer for the participants?

What is the current state of the global CXM outsourcing market in terms of size, growth rate, and regional variations?
What are the emerging trends and industry dynamics shaping the CXM outsourcing landscape globally, including the impact of generative AI?
How is the global competitive CXM outsourcing landscape evolving?

Who should attend?

Customer experience leaders
Chief customer officers
SVP customer experience
Head of outsourcing
Procurement managers
Contact center leaders

Divya Baweja

Senior Analyst

Anubhav Das

Practice Director

David Rickard

Partner

AI and Automation: Graig Paglieri of Randstad Digital on How to Effectively Harness AI Technology in People Operations | In the News

November 10, 2023

Recently, Graig Paglieri, the CEO of Randstad Digital Americas was interviewed by Medium, where he talks about how they’re utilizing new technologies to make their jobs easier and provide greater strategic value.

In his interview, Graig mentioned a recent white paper with the Everest Group that estimates that the current global skill gap for AI/ML technologies is 25%-30% — and for cloud skills and cybersecurity, that skill gap stands at 20–25% and 30% percent, respectively. As a solution, enterprises should clearly outline what they hope to achieve with AI, from improving internal operations or enhancing customer engagement.

Read more in Medium.

Trends Shaping the Talent Market in 2024: How Enterprises Can Create a Competitive Edge | Webinar

October 31, 2023

ON-DEMAND WEBINAR

Trends Shaping the Talent Market in 2024: How Enterprises Can Create a Competitive Edge

WATCH THE WEBINAR ON-DEMAND

Talent dynamics are an ever-changing phenomenon with varying demand-supply, the emergence of new technologies, and changing work cultures. However, enterprises can stay competitive in the talent market by harnessing value from the tech-powered revolution, including generative AI, the maturity of hybrid work models, the reshaping of employability through skills, and the prioritization of sustainability.

Watch this webinar as our expert analysts discuss trends likely to shape the talent market in 2024. The speakers will answer critical questions about the current state of the talent crisis and provide valuable insights and strategies to help organizations thrive in an environment where talent remains a pivotal factor for success.

What questions did the webinar answer for the participants?

Which demand segments will likely continue to face talent challenges in 2024, and how will the challenges impact organizations’ growth and innovation?
How is generative AI likely to shape the dynamics of talent demand and supply in 2024?
What roadmap should organizations follow to stay competitive and harness the latest tools and technologies to future-proof talent strategies?

Who should attend?

CIOs and CTOs
IT heads
Technical leaders
Technical recruiters
HR partners at tech firms

Rohitashwa Aggarwal

Partner

Mihir Bade

Senior Analyst

Aamir Khan

Senior Analyst

Analyzing the AI Era: Everest Group Peers into the Future of Automation | In the News

October 27, 2023

Harpreet Makan, Practice Director at Everest Group, spoke with theCUBE at the UiPath FORWARD event during an exclusive broadcast to discuss the effects of automation on enterprise technology and the future of AI in business.

“We are seeing the emergence of intelligent automation platforms as a whole,” said Makan, who draws upon Everest Group’s recently published Continuous Discovery and Intelligent Automation Playbook. “The belief in AI is much higher today than it was five years ago. And I think that belief is probably pushing everybody to explore things that they were scared of or they were skeptical about.”

Read more in siliconANGLE.

The Future of Generative AI: How Will it Impact the Enterprise? | In the News

September 21, 2023

Generative AI is a foundational technology that is already having an effect across enterprises. In the early days, the technology focused on creating fake humans and automating image-creation procedures.

The first wave of generative AI unleashed new models that were proficient across many tasks but suffered significant problems in particular domains. As generative AI moves into specific industries and fields, it will drive the development of models fine-tuned for particular purposes, predicted Anil Vijayan, Partner at Everest Group.

Read more in Tech Target.

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