Powerful Wave of Digital Services Has a Classic Snarl for ROI | Sherpas in Blue Shirts

The world of business strategies is changing for U.S. businesses. All eyes are now on the bottom-line cost and productivity improvements achievable through digital technologies such as automation, analytics, robotic process automation (RPA), cognitive computing and cloud, along with their associated digital business models. The same is true with third-party service providers — all eyes are now on their bottom line with growth expectations pared back unless they offer digital services. As customers and providers try to find their footing in this new digital world, I believe customers must recognize a potential risk in their digital investment decisions.

The turn to providers offering digital services derives from a set of issues, as follows …

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