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Accenture conducted a study with Everest Group and The Outsourcing Unit at The London School of Economics to find best practices in high-performing outsourcing relationships. Read more.
Analysis: More than just talk: Philippines eyes broader outsourcing role – Reuters | In The News
Although the Philippines has overtaken India in call centers, the country is looking for a broader business process outsourcing (BPO) role. According to Everest Group’s research, the BPO industry could be worth US$200-280 billion in 2012, 90 percent of which in […]
A new report from Accenture, conducted in conjunction with Everest Group and the Outsourcing Unit at the London School of Economics, reveals the characteristics of top performers in business process outsourcing (BPO). Read more.
An Early Peek… the Results from the Shared Services and Outsourcing Survey | Sherpas in Blue Shirts
Summary report now available | Download As you may recall, in December Everest Group announced that we were partnering with Shared Services & Outsourcing Network (SSON) to launch the industry’s first-ever survey to investigate Vertical Industry-specific Strategies for Shared Services […]
Study’s Results Revealed at SSON’s U.S. Flagship Conference in Orlando on March 7-9, 2012 DALLAS, March 6, 2012 ─ Everest Group and the Shared Services and Outsourcing Network (SSON) today announced the results of their joint survey reveal noteworthy trends and […]
IT Outsourcing Buyers Still Don’t Care About Sustainability – CIO | In The News
According to Todd, Hintze, Managing Partner at Everest Group, sustainability is rarely an explicit request for IT outsourcing buyers, and objectives of cost, quality and performance are prioritized much higher. Read more.
5 Tips to Keep IT Outsourcing on Track as Global Providers Cut Staff – CIO | In The News
In the near future, global IT outsourcers will begin to cut their onshore staff. Amneet Singh, Vice President, can help buyers prepare for these cuts with these tips. Read more.
Cost Savings: Does It Trump All other Outsourcing Considerations? | Sherpas in Blue Shirts
One of our clients recently asked our Location Optimization practice to validate its intention to relocate certain back-office support from one Latin American country to another. As the client’s primary driver was cost savings, we used that as the initial […]
Can your IT Outsourcing Contract Coexist with the Cloud? | Gaining Altitude in the Cloud
This blog originally appeared on Gigaom.com. Read the original post. If your enterprise is committed to a long-term managed services or information technology outsourcing (ITO) contract, you might be looking longingly at the agility and efficiencies of cloud-based delivery models. […]
12 IT Outsourcing Predictions for 2012 – CIO | In The News
What will 2012 have in store for the IT outsourcing market? Everest Group predicts the latter part of the year will see an increase in outsourcing activity and 2012 will see buyers looking at more innovative engagement models. Read more.