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Everest Group Managing Partner Eric Simonson will be speaking at the Shared Services & Outsourcing for Financial Services & Insurance events in Atlanta and New York. He will provide a market overview of trends in outsourcing, GBS and shared services. […]

Shyan Mukerjee, Practice Director at Everest Group, will be participating in a panel discussion at the International Outsourcing Summit (IOS) in Manila, Philippines on October 7. The topic is “Niche Players: Market’s Rising Stars.” Learn more.

A whopping US$8.5 billion worth of IT and business process outsourcing deals are up for renewal in the next two and a half years, with 57 percent of this value up for grabs in 2013-14 (see the image below). This […]

“With our global economy being more in a growth mode than it has been in last couple of years, companies are focused more now on creating a differentiating experience for their customers,” says Katrina Menzigian, Everest Group’s vice president of […]

Customer Retention, Channel Management, Customer Analytics, Non-Voice Channels Behind Resurgent Growth in Global CCO Market DALLAS, August 1, 2013 — Clients of global CCO engagements increasingly are looking beyond cost savings to more growth-oriented value, according to a new report […]

“That’s a big shift from previous quarters, says H. Karthik, vice president of Everest Group’s global sourcing research practice, and is attributable to lower demand for global services. The trend was consistent across both traditional U.S. outsourcers and offshore-centric service […]

Everest Group Vice President H. Karthik will be on a panel discussion at the Asian Shared Services & Outsourcing Week in Singapore, speaking on the topic of “Looking Beyond Your Back-Garden: Up and Coming Locations and How to Work Effectively […]

Recently Infosys posted better-than-expected earnings. But it also indicated an upcoming adjustment in strategy, stating it plans to pursue growth through traditional outsourcing contracts and will deemphasize its focus on software as a source of growth. Infosys has long been […]

Report Examines Implications for Payers and Service Providers Leveraging IT Outsourcing Strategies to Reduce Costs, Wring Insights from Data DALLAS, July 16, 2013 — A widening diversity of payers globally are turning to IT outsourcing (ITO) strategies in an effort […]

“Wal-Mart outsources $600 million worth of business every year to companies like Infosys, Cognizant and UST Global, according to data from outsourcing advisory firm Everest Group.” Read more.