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“Opportunities for Egyptian outsourcing service providers appear to be on the rise, with a slow but steady recovery in the EU. Demand for outsourced services in Europe climbed in the last quarter of 2013, according to a study released in […]

“Cost reduction is now table stakes,” says Saurabh Gupta, VP of BPO research at Everest [Group]. “Relationships that started three to five years ago have not kept up, and people now need to see how to value next generation models such […]

                    Visit the report page

About 2/5 IO incumbent providers were replaced with new providers in 2012 and 2013 as buyers sought change and control Visit the report page

Growth of cloud services is driving preferences for smaller deals with more flexible constructs Visit the report page

Thursday, April 24, 2014 | 9 a.m. CDT, 10 a.m. EDT, 3 p.m. BST, 7:30 p.m. IST Download the webinar document View the webinar recording The global services industry is evolving from a cost focus to a cost+ value proposition. Next […]

BFSI outsourcing transaction activity rose steadily in 2013 following an earlier dip; activity in Q4 2013 reached 2011 levels. Non-performing loans and loan loss provisions and lower interest income are putting pressure on banks, which is likely to result in […]

“There have been no service disruptions to the country’s outsourcing providers to date, according to Salil Dani, global sourcing practice director for Everest Group. However,customers are likely to be increasingly concerned about the mounting tensions in the region.” Read more.

Eric Simonson, Managing Partner – Research, will be speaking at the 14th Annual European Shared Services & Outsourcing Week in Dublin, Ireland. A frequent speaker at SSON events, Eric will be moderating a panel discussion on location optimisation on 14 […]

Contact Center Outsourcing (CCO) average Annualized Contract Value (ACV) doubled in one year Visit the report page