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The Energy & Utilities (E&U) vertical recorded all-time high activity in Q4 2013. Volumes in this vertical increased by 10% during Q4 2013 compared to the previous quarter, and 69% over Q4 2012. High activity in the E&U vertical was […]

“Latin America’s general and administrative outsourcing (GAO) sector accounts for less than 5% of the global market but is growing at 1.5 times the rate of the global market, according to a February 2014 report by Everest Group.” Read more.

Pricing in Application Outsourcing (AO) engagements has seen a steady decline since 2011. Visit the report page

“Organizations within a larger enterprise may opt for a hybrid strategy from the beginning, said H. Karthik vice president of Global Sourcing for Everest Group, if the organization believes it will take longer to attain value using a more traditional outsourcing […]

Total outsourcing transactions climb, while set-ups and expansions of Global In-house Centers fall slightly in Q4.  DALLAS, February 25, 2014 — As the global outsourcing market reached its highest quarterly transaction volume since Q1 2012, Europe continued to exert dominance […]

The Benefits Administration Outsourcing (BAO) market grew at 6% from 2012-13; within BAO, the H&W administration market grew at a much faster rate, albeit on a lower base, versus the pensions administration market Visit the report page

End-to-end procurement process outsourcing contract share triples as buyers seek maximum value creation from their outsourcing efforts Visit the report page

Procurement outsourcing is growing in all directions: ACV, number of deals,and extensions/renewals have all risen over the past several years Visit the report page

Cloud services, innovative delivery models helping some service providers grow at the expense of others. DALLAS, February 7, 2014 — Infrastructure services providers who hope to grow their business in the European market will have to do so by taking […]

Onshore CCO FTEs nearly doubled in the past five years, growing from 16% in 2008-2010 to 29% in 2011-2012. To some extent, this growth in onshore staffing is driven by an increased focus on value-added services as part of CCO […]